I have recently had open reach engineer confirm to me that the fibre unit on the pole surving my home (dp133) is connected to the wrong exchange due to a 3rd party engineer setting it up incorrectly, pole dp133 is connected to long Sutton exchange but the fibre connection is connected to gedney exchange, he said to call bt and explain a 3rd party open reach engineer setup fibre on the pole incorrect and it needs to be connected to the long Sutton exchange not the gedney one it is currently connected
Any particular reason why this Openreach 'engineer' couldn't report this anomaly himself considering its Openreach's own kit? Why should it be left up to end users (Joe Public) to tell Openreach that their contractors are hooking up fibre to the wrong exchange? In case you're not aware Openreach have their own audit and QA/QC procedures, something major like this would easily get flagged up without you having to call up your CP.
Sorry but I smell the brown stuff, ie you are being fed porkies.
BT Business FTTP 330/50 Mbps -- Netgear RAX200
Edited by Highland76 (Wed 09-Sep-20 20:36:19)