Neighbours get super fast and I don’t?

I’m in the process of buying a terrace house in Hampshire, it’s one of a dozen built in the mid 90s, other properties on the same road and nearby are much older.


I’ve run a check at broadbandchecker.btwholesale.com and it says I’m on fibre 1, max speed of 36mbps, meanwhile all my terrace neighbours, and all the other neighbours on my road in all directions (and slightly further away in very old isolated cottages) are on fibre 2 with max speed of 80mpbs. Openreach fibre FTTC was available in the area from last year apparently, exchange and cabinet number is the same for whole road.

It also says we’re connected to the same exchange and same cabinet, and apart from the speed all other data is the same. Screenshots of mine and neighbours results available HERE

What gives? Shouldn’t I have the same potential speeds as all my neighbours? My house is attached to theirs, and every other property on this road has up to 80mbps. Do you think this could be a database error, or is there something physically wrong with my line?


extra info: I haven’t moved into the property yet so the tests I can run are limited, the current owner performed a speed test for me and so did their immediate neighbours (super fast) and they both came up around 33mbps, I imagine neither of them are paying for a particularly fast internet package as they’re not heavy users, but I am as several members of my household all work from home.

Edited by deleted (Wed 07-Oct-20 13:26:08)

In reply to a post by rainbowfountains:

I’m in the process of buying a terrace house in Hampshire, it’s one of a dozen built in the mid 90s, other properties on the same road and nearby are much older.


I’ve run a check at broadbandchecker.btwholesale.com and it says I’m on fibre 1, max speed of 36mbps, meanwhile all my terrace neighbours, and all the other neighbours on my road in all directions (and slightly further away in very old isolated cottages) are on fibre 2 with max speed of 80mpbs.

It also says we’re connected to the same exchange and same cabinet, and apart from the speed all other data is the same.

What gives? Shouldn’t I have the same potential speeds as all my neighbours? My house is attached to theirs, and every other property on this road has up to 80mbps. Do you think this could be a database error, or is there something physically wrong with my line?


extra info: I haven’t moved into the property yet so the tests I can run are limited, the current owner performed a speed test for me and so did their immediate neighbours (super fast) and they both came up around 33mbps, I imagine neither of them are paying for a particularly fast internet package as they’re not heavy users, but I am as several members of my household all work from home.

It’s going to be a glitch in the records most likely.

@Zarjaz Thanks, do you think this will cause problems for me? I tried getting a few broadband quotes with various providers and they’re offering me the lowest package as that’s what’s available for my house according to the glitchy records

Or could be that its the one property served by another cabinet. So many things it could be.

That is the problem - i.e. to avoid mis selling a faster product when you look like you cannot utilise it providers will only offer the slower service.

Ultimately it is something that is best fixed once in the property. It may be your property is correct and the others are wrong, i.e. cabinet is not right outside their houses which the figures at https://community.bt.com/t5/BT-Fibre-broadband/Neigh... suggest

Yep.

Which part of Hampshire ? I know the Hampshire/Surrey border area pretty well.

In reply to a post by MrSaffron:

Or could be that its the one property served by another cabinet. So many things it could be.

Exchange and cabinet are definitely the same, I ran a test for mine and neighbours (results above)

In reply to a post by MrSaffron:

That is the problem - i.e. to avoid mis selling a faster product when you look like you cannot utilise it providers will only offer the slower service.

Ultimately it is something that is best fixed once in the property. It may be your property is correct and the others are wrong, i.e. cabinet is not right outside their houses which the figures at https://community.bt.com/t5/BT-Fibre-broadband/Neigh... suggest

Cabinet is apparently 3m up the road. A big tourist venue and factory was added very nearby in 2010s and I think (but not certain) the fibre for the area was upgraded for that.

That’s a lot of wrong properties if that’s the case, not just the terrace neighbours, but the other houses and commercial buildings in the road

Edited by deleted (Wed 07-Oct-20 12:55:46)

3 metres or 3 miles ?