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Standard User timandhaylea
(newbie) Mon 02-Nov-20 17:11:23
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Incorrect Openreach Info


[link to this post]
 
Hi, I have a new customer in a local village whos data I believe Openreach have recorded incorrectly.

The Broadband Availability Checker shows them on an Exchange Only line, however a few years ago, Openreach installed a Cab outside the exchange (in the village) and transferred all lines to the Cab.

I have had one other customer in the village with the same problem, but I was able to resolve that by talking to a helpful Openreach engineer outside the exchange.

I have tried to raise this through the ISP (BT Retail), but they continually failed to understand the issue or manage to offer any assistance.

Can anyone advise where I can raise this issue?
Standard User witchunt
(experienced) Mon 02-Nov-20 17:39:55
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Re: Incorrect Openreach Info


[re: timandhaylea] [link to this post]
 
https://www.openreach.com/fibre-broadband-availabili...
In the drop down select the option I cannot get broadband but my neighbours can.
Failing that just take it to the CEO.
Administrator MrSaffron
(staff) Tue 03-Nov-20 11:36:36
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Re: Incorrect Openreach Info


[re: witchunt] [link to this post]
 
or email me and will get in touch with the team in Openreach

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User adslmax
(eat-sleep-adslguide) Tue 03-Nov-20 14:49:17
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Re: Incorrect Openreach Info


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
or email me and will get in touch with the team in Openreach


That's would be in breach of data protection act as why would Openreach will listen to u Andrew Ferguson, let alone as OBE awards by the Queen's Birthday Honours. He should email to Openreach himself.

PN FTTC 80/20 since 2014
Standard User ian72
(eat-sleep-adslguide) Tue 03-Nov-20 15:05:56
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Re: Incorrect Openreach Info


[re: adslmax] [link to this post]
 
I don't think you understand the DPA as it is totally irrelevant here. Andrew has contacts in OpenReach who can check addresses are properly recorded - the DPA does not come into it. You seem to be giving a lot of very poor advice just recently.
Standard User broadband66
(knowledge is power) Tue 03-Nov-20 15:08:30
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Re: Incorrect Openreach Info


[re: adslmax] [link to this post]
 
"That's would be in breach of data protection act"

You need to read and understand what the act is about.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
Standard User witchunt
(experienced) Tue 03-Nov-20 16:42:11
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Re: Incorrect Openreach Info


[re: ian72] [link to this post]
 
Many of their posts come from the land of make believe.

Edited by witchunt (Tue 03-Nov-20 17:11:59)

Standard User PaulKirby
(knowledge is power) Tue 03-Nov-20 20:10:30
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Re: Incorrect Openreach Info


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
In reply to a post by MrSaffron:
or email me and will get in touch with the team in Openreach


That's would be in breach of data protection act as why would Openreach will listen to u Andrew Ferguson, let alone as OBE awards by the Queen's Birthday Honours. He should email to Openreach himself.

Thats not true, if it was then how did I get Openreach to resolve issues in their database for several addresses in my village, they gave me their details and I passed that onto BT Openreach along with additional information and within a few days it was resolved.

Sure the OP could just fill in that form that witchunt linked to, or they could contact BT Openreach via Twitter.

Paul

BTBroadband - Full Fibre 900 Halo 1 + FVA
Exchange Name: Ilford Central (LNILC) Cabinet: 24
TBB Speedtest IPv4 | TBB Speedtest IPv6 | Ookla Speedtest (CLI) | MikroTik Tik RB4011iGS+RM (BQM)
Standard User MHC
(sensei) Wed 04-Nov-20 10:41:53
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Re: Incorrect Openreach Info


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
In reply to a post by MrSaffron:
or email me and will get in touch with the team in Openreach


That's would be in breach of data protection act as why would Openreach will listen to u Andrew Ferguson, let alone as OBE awards by the Queen's Birthday Honours. He should email to Openreach himself.


Why would it?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User ukhardy07
(knowledge is power) Wed 04-Nov-20 16:05:43
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Re: Incorrect Openreach Info


[re: witchunt] [link to this post]
 
In reply to a post by witchunt:
Many of their posts come from the land of make believe.
He tries to wind us all up I believe. Writes these nonsense statements for the thrill of drama. Anyway, hope this gets sorted.
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