Hi, I have a new customer in a local village whos data I believe Openreach have recorded incorrectly.
The Broadband Availability Checker shows them on an Exchange Only line, however a few years ago, Openreach installed a Cab outside the exchange (in the village) and transferred all lines to the Cab.
I have had one other customer in the village with the same problem, but I was able to resolve that by talking to a helpful Openreach engineer outside the exchange.
I have tried to raise this through the ISP (BT Retail), but they continually failed to understand the issue or manage to offer any assistance.
Can anyone advise where I can raise this issue?