This afternoon we had FTTP from Airband installed. It has been a long wait as during Aug 2019 they promised it by Christmas, at the time we though that was 6 months away not 18!
Now when I try to do a TBB speed test the page come up quickly but then stalls for ~30secs and gives a message labs.thinkbroadband.com took too long to respond. rather than coming u with the provider/Postcode page.
Similarly comms-express.com also fails for the same reason.
Going back to our 4G connection via 3 both works fine.
I am also handicapped as I don't have the password to login to the router a Genexis Pore-ED500.
I have raised a support ticket but wondered if there were any ideas here.