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Standard User johnnelsonja
(newbie) Sat 09-Jan-21 12:18:32
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Broadband in Cheam


[link to this post]
 
Hi,
I'm using EE Broadband for my home(Sutton/Cheam - SM1 2UD). I'm facing internet connection issues every now and then. As per Broadband speed Test, Average download is 12.2Mbps and average upload is .5 Mbps.
Current I'm using it for my office work (mostly working from home), my kid is using it for Online Class. We are facing serious internet connectivtity issues.

Is there alternate provider who can help us or Is there any FibreOptics installation is near future or what are the methods/ways, i can improve my internet speed.

Regards,
Johh J
Standard User j0hn83
(fountain of knowledge) Sat 09-Jan-21 12:52:16
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Re: Broadband in Cheam


[re: johnnelsonja] [link to this post]
 
Virgin media have significant coverage in the area.

Edit: their gig1 service is available to much of the postcode.

Edited by j0hn83 (Sat 09-Jan-21 12:55:30)

Standard User johnnelsonja
(newbie) Sat 09-Jan-21 14:53:46
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Re: Broadband in Cheam


[re: j0hn83] [link to this post]
 
Hi,
Thanks for your reply.
But unfortunately I'm getting this message (after passing postcode) - "Our services aren’t currently available in your area "

Is there any other way to overcome this.

Regards,
John


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Standard User Magicuk27
(regular) Sat 09-Jan-21 16:40:32
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Re: Broadband in Cheam


[re: johnnelsonja] [link to this post]
 
Three mobile broadband 5G available in your area.

http://www.three.co.uk/store/broadband/home-broadband

Virgin is all over cheam as mate in Chalk Farm estate had it but wasn’t very reliable.
Standard User kitcat
(experienced) Sat 09-Jan-21 17:05:18
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Re: Broadband in Cheam


[re: johnnelsonja] [link to this post]
 
johnnelsonja

Best bet is to see what you can get on a mobile network by checking a SIM on each major provider, then getting a data package from the best one. ( EE , O2, Vodaphone)

Your upload will e the major issue as 0.5Mb is not good enough for online class. ( This is why some schools are complaining about 50% attendance in lockdown)

You should be able to get Mobile packages that are far better than fixed service in your area.
Standard User witchunt
(experienced) Sat 09-Jan-21 22:32:22
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Re: Broadband in Cheam


[re: johnnelsonja] [link to this post]
 
What type of connection is that , ADSL or FTTC?
Standard User ian72
(eat-sleep-adslguide) Mon 11-Jan-21 12:01:33
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Re: Broadband in Cheam


[re: johnnelsonja] [link to this post]
 
Try ringing Virgin as thinkbroadband show Virgin all around that area so it may be a Virgin database error or website issue. If Virgin not available then it looks like you are probably limited to your current speeds or mobile networks.

Can you post the stats from your router to give an idea of what quality the current line is?
Standard User johnnelsonja
(newbie) Mon 11-Jan-21 14:16:24
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Re: Broadband in Cheam


[re: ian72] [link to this post]
 
Hi Ian,
Thanks.
I called VirginMedia and they are still telling that my house number is not in their list. I asked them how much will it cost to implement that cable. They mentioned that I shouldnot pay anything for Cable installation. They have taken my complaint and assured me that they will get back within 2 days.

In the meantime, i did Broadband test. Download speed 18MB and upload 0.8MP

Thanks,
John
Standard User ian72
(eat-sleep-adslguide) Mon 11-Jan-21 15:06:59
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Re: Broadband in Cheam


[re: johnnelsonja] [link to this post]
 
OK, be interesting to see what they say.

The stats that are of interest are normally accessible via the router. You are looking for things like Attenuation, SNR (or Signal to Noise Ratio), connection speed, etc. I think I'm not even 100% sure whether you are on FTTC or ADSL and if ADSL whether FTTC is available?
Standard User witchunt
(experienced) Mon 11-Jan-21 15:10:37
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Re: Broadband in Cheam


[re: ian72] [link to this post]
 
I think they may have Exchange Only line so ADSL2+ probably
Administrator MrSaffron
(staff) Tue 12-Jan-21 09:36:50
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Re: Broadband in Cheam


[re: witchunt] [link to this post]
 
Postcode shows no cabinet, so will be ADSL2+ and speed test looks good for ADSL2+

On cable majority can order it appears, so ball is in Virgin Media court there, maybe this property was a latter addition or in original roll-out owner refused install of the final cable run.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User kenneth889
(newbie) Sat 16-Jan-21 15:48:58
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Re: Broadband in Cheam *DELETED*


[re: johnnelsonja] [link to this post]
 
Post deleted by seb
Standard User broadband66
(knowledge is power) Sat 16-Jan-21 16:36:33
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Re: Broadband in Cheam


[re: kenneth889] [link to this post]
 
Unfortunately the advice you have given isn't exactly clear cut.

I have an old laptop but it is still quick at performing certain video rendering, etc as it has a separate graphics chip and memory and a relatively fast CPU. What it does have is a slow WIFI chip and therefore shows as slow speed test.

Testing using ethernet or using a 5GHz tablet/phone produces good speeds.

VM are bad in certain areas if you are a gamer due to latency.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Utility Warehouse (up to 16mbps) via Talk Talk, upgraded to fibre 40/10
Standard User jecop
(newbie) Sat 16-Jan-21 16:39:53
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Re: Broadband in Cheam


[re: kenneth889] [link to this post]
 
this allspeedtest seems dodgy. Based on its IP address it seems to be hosted in the US, which is of very little use for UK based users. But it contains links that are supposed to reference Asian speed testers (I've not followed those links though as I don't trust them)
I would recommend readers stick to the thinkbroadband speed test
kenneth889, are you a prospective spammer or a phisher?
Standard User GonePostal
(committed) Sat 16-Jan-21 17:35:12
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Re: Broadband in Cheam


[re: jecop] [link to this post]
 
Not the first attempt at pushing that speedtest. A link to the same site was posted on 09/01/21 which has been removed by the mods.
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