So I just received a bit of unwelcome news when I tried to complain about my poor connection with Virgin Media. The rep told me that I have an existing 18 month contract which took me by surprise because as far as I knew, my contract had been expired for well over a year. I was enquiring as I plan on moving in 2 months and now they tell me that I need to pay 240 quid to cancel. Turns out when my housemate moved and transferred the account to me, I was entered into a new contract.
Looking at the form, it does say "The person taking over the account will be entering into a minimum term contract " however when we were on the phone with the rep doing the transfer, I remember asking about that and they said it would carry whatever contract was existing. Either he lied or my memory is wrong but regardless, on the form, it does not specify the definition of "minimum term".
The form also didn't require a signature as at the bottom it says
- A new contract will be posted to the new account holder, this must be signed and returned within 15 days.
- By accepting the new contract, a new minimum contract term commences, which will be enforced.
I got the new contract and it showed 18 months which I thought was ridiculous so I never signed the contract and never returned it. This means they have no contract with my signature on it.
My question is, is any of this legal? Am I still somehow in a legally binding contract considering they do not have a signed contract from me?