It makes me relieved that my ISP (Zen) commits to no price rises at all while I remain a customer.
I do wonder how Plusnet and others can justify such enormous and regular increases (other than exploiting presumed customer lethargy), especially as the cost of providing telecom services generally declines over time.
I remember the days when making a telephone call to the other end of the country was something to be considered very carefully indeed....
BT Group finally trying to make money off it's purchase!
Mine's fixed until Dec 2021, they do offer fixed price.
Inflationary price rises is a big revenue driver in the industry. Commercial teams eye call traffic, rentals etc. to try and drive extra revenue. They even have metrics for churn % in relation to price rises so a nice revenue increase can be met without high churn. That's the Teco industry