Service goas live only after the 14 day cooling period

Hi,

Newbie here and residing currently in London. Finally pulled the trigger on a 12 month contract nowTV broadband as the cashback was enticing. I was hoping I could use the 14 day cooling period to test the quality and cancel it if not really up to the test but they are only actually starting the service on the 15th day after signup which in my opinion defeats the purpose of cooling period. Is this a common practice in this country? Why would anyone want to cancel during 14 days if they haven't been able to even test the service nor the quality of customer support.

Any thoughts appreciated

It's common practice.

Why would they make a 12 month commitment and allow you to leave within days of taking the service?

Is it not from when you go live?

Edited by BuckleZ (Wed 04-Aug-21 18:03:31)

Correct! First they said "Congratulations you have everything ready to go live and an engineer does NOT need to visit your home" and then where I would choose the go live day, the earliest available date was on the 15th day

Because that's the whole point of 14 day cool off and customer protection for online purchases?

https://www.which.co.uk/consumer-rights/regulation/c...

Thanks. That's a good read. Does this mean I could call them and ask to go live sooner and be ready to pay for what I have used in case I cancelled? Happy to do that. I just hope they agree to go live sooner

In reply to a post by aquiss:

https://www.which.co.uk/consumer-rights/regulation/c...

Not according to that Which article, No.

Cancelling services
Your right to cancel You have 14 days from entering into a service contract in which you can cancel it.

The trader shouldn’t start providing the service before the 14 day cancellation period has ended, unless you have requested this.

If the service is provided in full within 14 days The right to cancel can be lost during the cancellation period if the service is provided in full before the 14 days elapses.

Thanks! I'm gonna go ahead and request this! Lets see if they will do it

In reply to a post by iannewson:

Not according to that Which article, No.

Cancelling services
Your right to cancel You have 14 days from entering into a service contract in which you can cancel it.

The trader shouldn’t start providing the service before the 14 day cancellation period has ended, unless you have requested this.

If the service is provided in full within 14 days The right to cancel can be lost during the cancellation period if the service is provided in full before the 14 days elapses.

You going to request what exactly? Starting the service earlier? The 14 days is not a try before you buy offer, you have committed to a contract and you have 14 days to change your mind, before the service starts. If the service starts before the 14 days the right to cancel may be lost.