FTTP available for months but no suppliers aside from BT

HI

Openreach have been able to supply FTTP to my house since Feb this year but so far outside BT none of the other suppliers listed by teh Openreach site as FTTP suppliers show it as available at my house. Does anyone know if this delay is normal or has something fallen through a gap and can i do anything ?

Many Thanks

Matt

Which other providers have you tried and which exchange area?

Each ISP either needs to purchase cablelinks at the head-end exchange your FTTP goes to from Openreach or buy service from a Wholesaler that has purchased them.

BT Wholesale are very quick and seem to get these as homes become available, others are more selective with Sky, TalkTalk, Vodafone, Zen etc. selecting only the ones they consider to be commercially viable for themselves. Are you in a large town or is it a smaller rural deployment?

If BT Consumer are showing as available then that means BT Wholesale have the required Cablelink for your house. That should mean other ISPs who use BT Wholesale should also show up, does EE, Zen (they use BTW outside their footprint) or A&A show up for example? If they do then it looks like it is just BT Wholesale that have service at the moment.

Is that definitely FTTP? Or is it FTTPoD, which is not the same thing?

In reply to a post by flipside101:

... and can i do anything ?

Yes, order from BT


Six months and no-one else suggests the finanicial viability of others implementing/purchasing links &c is not good. You would be half way through a contract if you had ordered from BT at day 1.

In reply to a post by Ad_G:

BT Wholesale are very quick and seem to get these as homes become available, others are more selective with Sky, TalkTalk, Vodafone, Zen etc. selecting only the ones they consider to be commercially viable for themselves.

Not always - OR FTTP has been available for a month here (S London) but BT Wholesale are nowhere to be seen.

Zen were the first in (but only offering up to 330/50 - not an ECI OLT as others offer 550/75) and TalkTalk arrived two weeks later. Sky are also on sale but I'm not sure when they went live.

In reply to a post by flipside101:

Does anyone know if this delay is normal or has something fallen through a gap and can i do anything ?

It's not atypical, let's put it that way. It's quite variable who and when decides to provide service. As pointed out they need to get their backhaul connection to your serving headend exchange and buy any necessary CableLink(s) or otherwise gain access via someone else (e.g. BT Wholesale). They may not have prioritised it, or indeed decided that expense makes it commercially worth their while (yet or ever).

You can buy service from whoever is available now, or just wait and see.

In reply to a post by flipside101:

HI

Openreach have been able to supply FTTP to my house since Feb this year but so far outside BT none of the other suppliers listed by teh Openreach site as FTTP suppliers show it as available at my house. Does anyone know if this delay is normal or has something fallen through a gap and can i do anything ?

Many Thanks

Matt

Hi Matt,

I'm guessing you have reached out to us at some point as you mention you have contacted Openreach suppliers. Do you mind if I take the ticket reference that would have been opened?

When an availability check comes in, we check up and down a street, as often properties can be missed and we can get these corrected, but if a whole street is all showing the same, something sounds a miss here.

Edited by aquiss (Wed 25-Aug-21 21:02:48)

Withdean in Brighton

Sky
Vodafone (my incumbent)
Talktalk
Zen

Yes at £10a month more than I should be able to get and whilst the speed is a nice to have it's not a necessity, so why should I be forced to use a more expensive option. We don't live in the US.

yep fttp according to the email from Openreach

In reply to a post by flipside101:

Yes at £10a month more than I should be able to get and whilst the speed is a nice to have it's not a necessity, so why should I be forced to use a more expensive option. We don't live in the US.

Who is forcing you to switch to FTTP?

Not living in the US means that you have a wide choice of suppliers offering various packages utilising multiple different technologies at a pretty wide range of prices. By your own admission it's not a necessity so just pay for the service you need and accept that sometimes you can't afford the luxuries you'd like.

Edited by Andrue (Wed 25-Aug-21 21:12:55)

In reply to a post by ft247:

Not always - OR FTTP has been available for a month here (S London) but BT Wholesale are nowhere to be seen.

I had the exact same when our FTTP went live. It simply needed a database update.
The BT Wholesale Availability checker was stuck on "planned"
A wee prod from Andrew and they magically showed up as available.

BT Wholesale are usually the 1st to have Cablelinks installed on the brand new OLTs/L2S's.
It might be worth giving someone a nudge if you intend on ordering.

In reply to a post by flipside101:

Withdean in Brighton

Sky
Vodafone (my incumbent)
Talktalk
Zen

Currently Vodafone don't sell FTTP on Openreach's network as far as I'm aware.
So if you do want FTTP you would need to change provider.

Thanks
Dan

It was similar for me but 'TrunkNetworks' sorted FTTP for me .
They have Business, Residential and Gaming connections.

In reply to a post by danielhyde:

In reply to a post by flipside101:

Withdean in Brighton

Sky
Vodafone (my incumbent)
Talktalk
Zen

Currently Vodafone don't sell FTTP on Openreach's network as far as I'm aware.
So if you do want FTTP you would need to change provider.

Thanks
Dan

They do, but only in certain locations. I’m actually able to order FTTP from Vodafone on my Openreach service (EAIPS). City Fibre are also building in the same town. Go figure.

LOL allraight mr protector of the broadband providers

They wher on the Openreach list so should do

Ta

Hi Martin

Thank you for your reply . I hadnt actually tried you guys as id just done a sweep of those that supplied a phone as well as im one of those vanishing few that actually have a need for a landlane. I have since checked and your team have got back to me and you are able to supply FTTP. which shows it not a database issue.

Time to do some thinking

If BT are available then any provider who supply via BT Wholesale should be available.
There's dozens of providers that use BT Wholesale for broadband, just not the biggest names.

The issue is Sky, Talktalk, Vodafone and *Zen use their own backhaul/GEA Cablelinks and these need installed before they can supply you with FTTP.
Vodafone only supply in certain areas.

*Zen also use other suppliers in some areas and not just their own network.

When FTTP became available in my area I had to wait around 3 months for Sky to become available and nearer 6 months for Talktalk to add their Cablelinks.
Vodafone still don't sell FTTP here.

Just a few of the BT Wholesale providers that may be available to you are:
A&A
BT
Cerberus
Aquiss
Giga-Net (area dependant)
ID-Net?

Things are further complicated by some providers not selling FTTP at all (Plusnet for example) and other providers having a mix of backhaul suppliers.

There's definitely much more than just BT available though.

In reply to a post by j0hn83:

If BT are available then any provider who supply via BT Wholesale should be available.
There's dozens of providers that use BT Wholesale for broadband, just not the biggest names.

The issue is Sky, Talktalk, Vodafone and *Zen use their own backhaul/GEA Cablelinks and these need installed before they can supply you with FTTP.
Vodafone only supply in certain areas.

*Zen also use other suppliers in some areas and not just their own network.

When FTTP became available in my area I had to wait around 3 months for Sky to become available and nearer 6 months for Talktalk to add their Cablelinks.
Vodafone still don't sell FTTP here.

Just a few of the BT Wholesale providers that may be available to you are:
A&A
BT
Cerberus
Aquiss
Giga-Net (area dependant)
ID-Net?

Things are further complicated by some providers not selling FTTP at all (Plusnet for example) and other providers having a mix of backhaul suppliers.

There's definitely much more than just BT available though.

Thank you, I'll keep waiting as it's not about the WHEN more the WHY there was the discrepancy. Your post helped clear that up. annoyingly my incumbent (voda) can't even tell me if they are considering it .

Ta All now back to the lurking

I've only just really read this thread. I have one comment to make.

Aquiss were around before I joined this site (under a different nick) manyyears ago. In the days when IIRC the highest speed on ADSL was 512kbps. Certainly no higher than 2Mbps.

They are not one of the big providers but have always had and still have a good reputation. They have survived the fate of many other less reliable providers. Larger and smaller.

In the days that I used to recommend five or six xDSLx providers, they were in that list. I suggest you seriously consider them.

Edited by pluralist (Tue 31-Aug-21 13:21:26)