Passed over for FTTP because I am able to receive G.Fast 330

Hi,

I currently receive G.Fast 330/50. FTTP is available to order at all addresses, surrounding mine that DO NOT reach the same G.Fast speeds, although FTTP is NOT available to order at my address and indeed every address that, according to the BT Wholesale checker, are able to reach the maximum speeds available through G.Fast. Just to be clear FTTP on demand at 1000/220 is available at my address and all of the addresses in question, I assume that means we are connected to the PON.

My question is: Does Openreach have a policy that would entail skipping the households that can receive the MAX G.Fast speeds?

Edited by Bry_an (Mon 11-Oct-21 17:24:31)

Just to be clear FTTP on demand at 1000/220 is available at my address and all of the addresses in question, I assume that means we are connected to the PON

No, you are incorrect there. FTTPoD being available means, if ordered, you will pay to have fibre provided from the nearest aggregation node.

Does Openreach have a policy that would entail skipping the households that can receive the MAX G.Fast speeds?

No I do not believe so.





(edit for typo, thanks Bob)

Edited by Zarjaz (Mon 11-Oct-21 22:13:44)

Well, FTTPoD is normally offered at 330/50, so if it's showing as 1000/220, then yes the node serving the property is live, just not the CBT.

Hi,

Yes, I am not connected to the CBT. My address is one of 7 terraced houses, that is served by a chamber just outside our houses. Openreach have not installed a CBT within the chamber.

I am really trying to understand why we have been passed over. Certainly it's not the cost, as the ducting is clear of any blockages. and I watched the contractors dig up a walkway across the street to install ducting for a group of flats which are on the same Fibre cable path that serves our houses.

Most of the properties that are able to order FTTP are served by Overhead connections. I have noticed that any properties, that have a CBT installed on their poles and have G.Fast with a handback threshold of 330, are not able to order Full Fibre, but... if it's merely 5 Mbits below, then WBC FTTP is offered.

Anyway, I am just looking for any expert feedback as to why I'm not able to order FTTP, other than the obvious that I am not connected to a CBT.

Thank you for the responses, so far

Edited by Bry_an (Tue 12-Oct-21 05:54:56)

Its definitely not the case that if GFast is available they skip FTTP.

Take my place for example....

https://pasteboard.co/iMeyR0MyarVA.png

What does the "See full fibre providers" link say? It might not be BT Wholesale, Sky or TalkTalk or any ISPs supplied by those.

Not sure this is relevant to you, but this is how it works where I live.
BDUK funded cabinet upgrade to FTTC, then a couple of years later the houses (like mine) which where just beyond 'superfast' range had FTTP laid on. The fibre runs past all those houses which have 'superfast', but according to the BT checker they can't order FTTP!

Me?

BT checker or BT Wholesale checker? They could easily give different results.

Sorry, I just read through the posts and replied to last one instead of going back to OP.

In reply to a post by pluralist:

BT checker or BT Wholesale checker? They could easily give different results.

As I could only use post code and address it was BT checker, when I go to BT wholesale checker it asks for info such as phone number which I don't have for those affected.

In reply to a post by burble:

In reply to a post by pluralist:

BT checker or BT Wholesale checker? They could easily give different results.

As I could only use post code and address it was BT checker, when I go to BT wholesale checker it asks for info such as phone number which I don't have for those affected.

You can use an address or postcode on the BT Wholesale Checker.
https://www.broadbandchecker.btwholesale.com/#/ADSL/...

Enter just the postcode and it will bring up a drop down menu with all the addresses within that postcode

Edited by j0hn83 (Tue 12-Oct-21 15:47:09)

I expect the BT Checker will only show what BT Consumer and Business are willing to sell, whereas the BTW one shows what is available via BT Wholesale exchange MSANs and backhaul.

I should note that whilst the fibre was pulled trough the ducts which fed poles, in the areas with 'superfast' it wasn't taken up the poles as it was in my street. Would that mean it's a 'two stage' install or would it be 'on demand'?

In reply to a post by Grimers:

Well, FTTPoD is normally offered at 330/50, so if it's showing as 1000/220, then yes the node serving the property is live, just not the CBT.

The availability of FTTPoD means nothing more than that the OP is within the footprint of FTTC, and the property is not an MDU.

The speed shown for FTTPoD reflects nothing more than the date the database record for their property was last touched.

Although the fibre may run past, if it has not been terminated on (either pole-top or chamber mounted) CBT's that serve the properties, then it will not be available to order as a WBC FTTP service - hence why it does not show as available at any such address.

In this regard '2-stage' is not really relevant.

Note that 'on demand' is actually FTTPoD and is a completely different, price on application product to ordinary 'native' WBC FTTP. Unfortunately even if there is fibre serving properties in the same street, it costs many thousands (the average 'floor' price through 2020/21 is around. £8k) and once ordered and paid for in full, takes many, many months to construct as it is a bespokely built service.

The CBT's aren't on the poles using the link from John and it's FFTPoD for them. Unless there's an 'easy' fix, looks might they are in for a long wait if they want 'Ultrafast', it's possible the OP has same problem.

In reply to a post by burble:

The CBT's aren't on the poles using the link from John and it's FFTPoD for them. Unless there's an 'easy' fix, looks might they are in for a long wait if they want 'Ultrafast', it's possible the OP has same problem.

Yes that's how it is on my lane. I'm at the very end. I paid to have FTTPoD installed about 3 years ago. By virtue of the CBT that was installed for my connection, my nearest neighbours that receive a drop from the same pole can order native WBC FTTP if they wish.

The other 20 properties along the lane that the fibre passes cannot. Their only option is FTTPoD or FTTC.

In reply to a post by Pheasant:

In reply to a post by burble:

The CBT's aren't on the poles using the link from John and it's FFTPoD for them. Unless there's an 'easy' fix, looks might they are in for a long wait if they want 'Ultrafast', it's possible the OP has same problem.

Yes that's how it is on my lane. I'm at the very end. I paid to have FTTPoD installed about 3 years ago. By virtue of the CBT that was installed for my connection, my nearest neighbours that receive a drop from the same pole can order native WBC FTTP if they wish.

The other 20 properties along the lane that the fibre passes cannot. Their only option is FTTPoD or FTTC.

Had a walk up the road to double check what poles have CBT's, and than compared this to the checker, it's interesting.
Nearest poles to cabinet have no CBT's and checker shows FTTPoD @ 330.
Then one pole with CBT and checker shows FTTP @ 1000.
Then two poles with no CBT's checker shows FTTPoD @ 1000.
Then rest of poles with CBT's and all FTTP @ 1000.
The first pole with CBT's is in an area which should get 'superfast' so I'm guessing someone ordered FTTPoD, the next two poles without CBT's should also get 'superfast', after that it's the BDUK funded FTTP as below 'superfast'. I can only guess that the two different FTTPoD figures are a database error.

In reply to a post by burble:

I can only guess that the two different FTTPoD figures are a database error.

It's as candlerb posted above - nothing more significant or noteworthy other than when the BTW database record was last 'touched' (updated by the system).

Once upon a time FTTPoD database entries simply showed 330/30 - as this is all BTW sold for FTTPoD. This was changed with the introduction of many more FTTPoD speed tiers by Openreach and subsequently BTW in 2020 - however BTW database entries were not retrospectively updated. Hence the anomaly in speeds noted for FTTPoD variously. Its only when the database record is for whatever reason updated that the FTTPoD noted speed is changed.

In reply to a post by burble:

Nearest poles to cabinet have no CBT's

FTTP Does Not come from the Cabinet !.

In reply to a post by APTMAN:

In reply to a post by burble:

Nearest poles to cabinet have no CBT's

FTTP Does Not come from the Cabinet !

Correct, and neither does FTTPoD of course.

Burble

The best checker for FTTP is the source one published by Openreach. This works on Postcode then address pulldown. If it is available on there you can get it from someone. If not available it is not available from Openreach by any ISP.

It is also possible to identify database errors by looking at houses either side and even gives a contact form to correct these. ( Or ask why you were missed)

In reply to a post by pluralist:

In reply to a post by APTMAN:

In reply to a post by burble:

Nearest poles to cabinet have no CBT's

FTTP Does Not come from the Cabinet !

Correct, and neither does FTTPoD of course.

That is not relevant to the thread, or my post. My point was the Fibre runs in the same ducts past the cabinet, past all those who have 'superfast', and the CBT's start in the area which doesn't get 'superfast' from the cabinet, apart from one pole which might have been FTTPoD. It is possible that the same thing applies to OP

In reply to a post by kitcat:

Burble

The best checker for FTTP is the source one published by Openreach. This works on Postcode then address pulldown. If it is available on there you can get it from someone. If not available it is not available from Openreach by any ISP.

It is also possible to identify database errors by looking at houses either side and even gives a contact form to correct these. ( Or ask why you were missed)

Thanks, subsequent to my post John provided a link which gives a detailed list of options by postcode/address, checking a few addresses, the BT, BT wholesale, and the Openreach checkers all give the same answers, but 'wholesale' one gives more details.

In reply to a post by APTMAN:

In reply to a post by burble:

Nearest poles to cabinet have no CBT's

FTTP Does Not come from the Cabinet !.

Nobody said it did

The cabinet location is relevant as he and the OP are discussing which properties have been skipped FTTP based on both VDSL2 & G.Fast estimates.
In such cases those closer to the cabinet are less likely to have a CBT.