Whatever happened to CityFibre?

Embarrassing for an infrastructure provider

Website Name: Cityfibre
URL Checked: cityfibre.com
Response Time: no response
Down For: more than a week
DOWN
Cityfibre.com is DOWN for everyone.
It is not just you. The server is not responding...

Or is my choice of 'is it down' checker wrong?

It's down for me too.

They've posted this today on Twitter:
"Our website is experiencing some technical difficulties at the moment. We're working on resolving them as soon as possible. In the meantime, we're here on Twitter for anything that you need!"

https://twitter.com/CityFibre/status/146633410755898...

Earlier Tweet...

we design carefully and quality check everything. It's about doing everything we can to get it right first time and ensure it keeps on working.

And following on their 'get it right first time', I just noticed this...

the cause of the fault was a fibre cable caught between the cover of the joint box and the joint frame.

https://www.facebook.com/BrawBand/posts/335719911696364

I'm only having a pop at CityFibre cos they've become less responsive than Openreach.

They don't host their website.

https://whois.domaintools.com/185.61.153.82

Unfortunate but they aren't a hosting provider or ISP so no surprise the site lives off their network.

In reply to a post by CarlTSpeak:

Unfortunate but they aren't a hosting provider or ISP so no surprise the site lives off their network.

Yes, I think I'd assumed that.

But - taking tongue out of cheek - they are a national critical infrastructure provider. You'd have thought they'd have a fail-safe website.

I'm not sure it matters. As long as their APIs are resilient and their actual network is of a quality you'd need for the role it has to perform, I can't care too much about their marketing site being available.

In reply to a post by Woolwich:

Yes, I think I'd assumed that.

But - taking tongue out of cheek - they are a national critical infrastructure provider. You'd have thought they'd have a fail-safe website.

Their customers can still order. That's the main thing.

In reply to a post by Woolwich:

they are a national critical infrastructure provider. You'd have thought they'd have a fail-safe website.

Are they defined as a CNI ? I know the BT PLC owned networks probably are, and the motorway network is, but is Virgin Media? I would have put CityFibre in the same category as them.

Plenty of single points of failure in VM and TalkTalk networks, and in Sky and others, to call them CNI.