Plusnet speed issue

Joined PN due to a price issue with previous supplier despite good average 12.5Mbps.
PN out of the box gave a poor 9.3Mbps and little better after the now 17days.on line.
My question is from the printout below is there anything obvious to indicate where the problem is?

1. Product name: Plusnet Hub
2. Serial number:
3. Firmware version: Software version 4.7.5.1.83.8.289.1.3 Last updated Unknown
4. Board version: Plusnet Hub One
5. DSL uptime: 17 days, 03:53:34
6. Data rate: 803 / 12404
7. Maximum data rate: 972 / 13288
8. Noise margin: 11.4 / 7.3
9. Line attenuation: 16.7 / 34.6
10. Signal attenuation: 16.8 / 33.4
11. Data sent/received: 534.0 MB / 14.8 GB
12. Broadband username:
13. 2.4 GHz Wireless network/SSID:
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID:
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address: 10:d7:b0:41:18:f6
23. VPI/VCI: 0 / 38
24. Modulation: G.992.5 Annex A
25. Latency type: Fast
26. Software variant: AA
27. Boot loader: 1.0.0

Looks like there’s a bit more sync rate to go yet, what sort of error rate does the router show ?

Is FTTC or FTTP available at your address maybe ?

12.4 Sync, with potential 13.3 suggests the line is NOT a problem

How are you testing? And which tester?

Also, are you testing when connected by ethernet or wi-fi?

Many thanks for the replies guys
I’m a bit of a dummy regarding the Hub 1 and it seems a tech manual isn’t available, so please make allowances.
Zarjaz it would seem this Hub 1 doesn’t list error rates. Being on a fixed income I can only afford copper. Anyway I only use BB for e-mail, YouTube and banking so 12+Mbps was fine. City Fibre is in my street and their ‘engineers’ are always here repairing kinked cables etc.
MHC. Yes the line seems clean on the 17070 tests. I’m testing from the master line in test socket and using Ethernet but no improvement vs Wifi. The only speed tests I have are the Ookla and BT Wholesale ones.
Longedge. As above.
Could it be a bandwidth issue?

Regarding the speed test I should have pointed out on both the tests speed starts off around 7Mbps and slowly rises to a round 10.5. Does that suggest a DLM or Interlace problem?

In reply to a post by rombic2:

Being on a fixed income I can only afford copper.

FTTC is copper, although it's sold as "fibre" broadband; it's fibre to the cabinet, but the same copper from the cabinet to your home. FTTP is actual fibre.

Plusnet's base FTTC package "Unlimited Fibre" is now £23.99 per month, which is the same price as their ADSL "Unlimited Broadband".

Therefore, depending on how close you are to the cabinet, you may get 40Mbps down and 10Mbps up - and it not cost you any more.

If you are in receipt of certain benefits you may be eligible for a cheaper "social" tariff.

@candlerb. That’s interesting candlerb.
I’m within 75mtrs of the cabinet and a walked distance of some 1500 from that to the exchange.
The provider I just left did offer me FTTP 63Mbps download 18Mbps upload for £21.42 on the recently laid City Fibre infrastructure and when I declined even dropped the price by £1.
The PN package I’m now on is £12.73 inc a £75 Reward card and as I explained above I only need BB for e-mail, Banking + YouTube and my previous 12+Mbps was plenty enough.

Is that £12.73 including line rental? Or are you paying extra for that ?

Line rental is included in the £12.73 as it always has been.