Grandparents - City Fibre

Looking for a bit of advice when dealing with eldery family members and internet connections.

City Fibre have just completed digging up my grandparents road and have gone live with their gigabit FTTP Service. They have a lot of techy bits from their smart TV and iPads to their emergency call and security system.

FTTP would provide a better service to all these devices due to their slugish current BT copper Connection which they've had ever since the GPO as far as i'm aware.

What would the best way be to migrate them from this BT connection to a Vodafone / Talktalk / Zen Service? Understand all phone lines will be moving to VOIP so if this FTTP connection is to be for the long term, i don't think it would be wise to keep the copper voice connection and cease the copper broadband service. Landline voice is a big thing for them still.

Their emergency call system fortunately runs WIFI with a 4G backup, so fortuatelly we don't need to add that into the equation.
The other complexity that exists is that their email address is a BT Internet one which they've had for donkeys, and i really don't fancy the hassle of dealing with that migration... (unless you can pay BT to keep it!).

Any advice would be welcome... they're in their mid nineties so i'm also conscious this is a big move.

Edit: read it wrong...

email pricing for customers leaving BT is available here:

https://www.bt.com/help/email/bt-email-products

Any existing emails created before leaving will continue to work for free provided that you order BT Basic email when leaving them.
If you don't order it when leaving you lose access to the emails.

If after leaving you notice your emails have gone and you want them back you then need to pay for the premium email package to reactivate them and then downgrade to basic.

Edited by j0hn83 (Tue 06-Dec-22 13:16:14)

In reply to a post by j0hn83:

You can keep 1 BT email address for free when you leave them.
If your need more than 1 it costs £7.50 per month.

https://www.bt.com/help/email/bt-email-products

Not necessarily. If they have the "Basic" product and leave BT, provided they tell BT when leaving they can keep teh primary and any currently existing addresses created under the primary.

Or at least that is my reading of it - on your link, click on Basic and have a read, do you agree? If that is te case, it gives te OP and grandparents time to slowly identify and migrate to a new email.

In reply to a post by MHC:

In reply to a post by j0hn83:

You can keep 1 BT email address for free when you leave them.
If your need more than 1 it costs £7.50 per month.

https://www.bt.com/help/email/bt-email-products

Not necessarily. If they have the "Basic" product and leave BT, provided they tell BT when leaving they can keep teh primary and any currently existing addresses created under the primary.

Or at least that is my reading of it - on your link, click on Basic and have a read, do you agree?

I do agree. I stopped reading after "With Basic email you get:
Just one BT email address. You won’t be able to create new ones"

Not as bad as it initially looked then.

I only read it becasue I was under the impression that after a short period - 1 month maybe, even the first was stopped.

In reply to a post by MHC:

I only read it becasue I was under the impression that after a short period - 1 month maybe, even the first was stopped.

It was something like that previously but they (rightly) got a considerable amount of stick for it.
They have revised it a few times since.

My mum has a BT email and recently had to move to FibreNest (persimmons new build monopoly) and was advised she could keep 1 email for free.
That's partly why I stopped reading after that sentence.