Contact the CEO of Openreach

When you have a very serious problem with Openreach, an email to the CEO unlocks the issue for a satisfactory conclusion. Not that the CEO actual does anything, it is the "complaints" team under him. The trouble is I do not know the current address to use to fire off my email. Can anyone help me with these please?

Not just for Clive Selley at Openreach but for CEO's and other senior people at other organisations, https://www.ceoemail.com/ is an invaluable resource.

Here's the email address of Clive Selley. [removed by tbb]
The problem is that you won't get a response from him necessarily unless I guess you were an important person yourself. I emailed to inquire recently on regards to the wayleave issue and why certain postcodes had plans for FTTP and others did not despite same management.

Anyway, I then got an email response from Ethan Evans who responded on behalf of Clive Selley who also called me on the phone for further discussion.

Most probably if you were to do that then Ethan Evans will respond on his behalf with his email [removed] or maybe some other colleague from his team.

Edited by seb (Mon 02-Feb-26 21:40:16)

In reply to a post by trolleybus:

When you have a very serious problem with Openreach, an email to the CEO unlocks the issue for a satisfactory conclusion. Not that the CEO actual does anything, it is the "complaints" team under him. The trouble is I do not know the current address to use to fire off my email. Can anyone help me with these please?

[removed by tbb] and you will be surprised to learn he does answer some emails, normally to get other senior people involved in those selected issues.

Edited by seb (Mon 02-Feb-26 21:40:30)

It is highly unsporting to publish staff emails. Unlike the CEO the guy concerned is unlikely to be able to act on unsolicited mail. You should edit out.

How do you think I managed to acquire his email address? Do you think he secretly gave it to me? Of-course not! It's all over the web, if you make a google search.

Here's a website that shows his email address. https://phonebt.com/openreach-complaints/
I can of-course edit it out, but it won't really make much of a difference.

The OP asked for help how to get his email. I'm sure if he googled more thoroughly he would've found his email through one of those web links. I decided to just post it at his request to make his life easier.

This is now under discussion in the 'grass to the staff' forum. My hunch is once a mod wakes up they will delete the offending case worker address as although I am sure it is not malicious, it is against the forum rules.

Posting personal details

You may not post home addresses, personal phone numbers, mobile phone numbers or other personal information about a company's officers or employees even if this information is in the public domain elsewhere (e.g. the whois database). We do not want to be in a position of hosting this content.

(Actually that looks to be a 10-year-old web page on a non-BT Group site).

The complaint is about the other address you posted, which doesn't appear on that page as far as I can see. Not the CEO one.

The fact a person may have given you their direct email address does not mean it's for publication to others .

There's a controversy raging in Talk To The Staff now LOL!!

Drafting/posting my post before yours appeared. Sorry about that. I'll leave it up for the extra info in it.

Wouldn't that rule apply to both email addresses?