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Standard User Nightglow
(member) Mon 06-Mar-23 08:50:29
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Contacting Openreach


[link to this post]
 
Trying to find a contact email for OR, (did look on their site, but can't get past EiVA) as I would like to find out what work has been planned for my lane,after finding details on One.network.
Currently working from home, so need my connection,as bad as it is, plus access along the lane at times.

Edited by Nightglow (Mon 06-Mar-23 11:17:58)

Standard User Realalemadrid
(experienced) Mon 06-Mar-23 14:45:10
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Re: Contacting Openreach


[re: Nightglow] [link to this post]
 
Openreach are not a public facing organisation so you can't contact them directly, even if you could they wouldn't tell you much, certainly not detailed information for planned work at a specific address.

All you can do is use their checker and see if FTTP is planned for your address then use the 'register my interest' or keep me updated' buttons.

Openreach Checker
Standard User deleted
(deleted) Mon 06-Mar-23 14:59:18
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Re: Contacting Openreach


[re: Nightglow] [link to this post]
 
for more info have you tried

https://bidb.uk/


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Standard User pluralist
(knowledge is power) Mon 06-Mar-23 15:14:42
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Re: Contacting Openreach


[re: Realalemadrid] [link to this post]
 
You can inform them directly of damage to their street furniture. As you say though, asking questions isn't possible.

Connections: OnePlus 8 Pro on Three 4+ (LTE)/5G and at home Three Mobile, with (Three)ZTE MF286D router giving about 113/20Mbps.

1) Modern politics: The art of being the best liar.
2) There's many a slip 'twixt cup and lip.
Standard User witchunt
(fountain of knowledge) Mon 06-Mar-23 17:51:33
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Re: Contacting Openreach


[re: Nightglow] [link to this post]
 
Ask the highway authority, they will have a permit raised for the work
Standard User jpm
(experienced) Mon 06-Mar-23 20:02:23
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Re: Contacting Openreach


[re: Nightglow] [link to this post]
 
You could post details here if you feel comfortable sharing postcode information and it's possible that someone who works for Openreach could drop by and give you an update
Standard User witchunt
(fountain of knowledge) Mon 06-Mar-23 20:16:07
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Re: Contacting Openreach


[re: jpm] [link to this post]
 
Or ask on their twitter feed
Standard User zyborg47
(legend) Tue 07-Mar-23 11:14:03
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Re: Contacting Openreach


[re: Nightglow] [link to this post]
 
Good luck on that, the only way is via your ISP, that is why I call them out of reach

Adrian

Desktop machine Ryzen powered with windows something or other.

Plusnet FTTC
Standard User candlerb
(knowledge is power) Tue 07-Mar-23 15:46:40
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Re: Contacting Openreach


[re: Nightglow] [link to this post]
 
Openreach don't publish their detailed plans, for the very sensible reason that when they did, people got upset when those plans changed.

Even if you see streetworks, and coils of fibre on poles, sometimes those deployments are abandoned. The short version is: it's not available until it's available.

If instead you're just worried about disruption when they're working, then:
(a) it's unlikely to be as bad as you think; and
(b) the council will have permits for the work; and
(c) you can get yourself a backup connection, e.g. 4G/5G mobile, if coverage is suitable
Standard User MHC
(sensei) Wed 08-Mar-23 10:06:34
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Re: Contacting Openreach *DELETED*


[re: candlerb] [link to this post]
 
Post deleted by MHC
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