Virgin are "implying" that the BQM is not reliable

having lots of drop outs on the Virgin Broadband,

the BQM plots show times the dreaded red lines in the graph, which I understand showing lost packets from the BQM. which ties into the times we have no internet access,

Virgin are trying everything they can to say its my wired house that causing the problem ,

My understanding is the BQM of yours, is doing a test to the virgin hub , which is in hub mode, NOT modem mode.

There are only 4 of us in the house,
we have our own wifi access points,, wired back to our switch , along with the 4 computers and the 6 TVs , all wired to the swicth,

had many a technician round to test the signal strength and the cable connection,

Is it possible that we could be causing the dropped internet we see on the BQM plots ?

In reply to a post by qandrewmm:

Virgin are trying everything they can to say its my wired house that causing the problem

Is that the call centre or the forum? The forum team are worth asking as they usually ask people to set up a BQM.. (they’re more technical than the call centre).

They fobbed me off loads about packet loss since getting Gig 1 - they let me cancel for free after 2 engineers said everything was fine.(I done it all via the community forum)

been on the forums and on the phone
anyone know of a way the BQM can be blocked by activity on my side of the hub firewall ?

No but the hub software can choose to ignore the BQM constant ping if it wants to. Try in modem mode if you have a spare router.

Are you certain the hub can ignore a ping ?
its not set in the hub settings to do this .
if the hub ignored a ping, would the internet drop out for users at the same time ?
could the hub ignore say 10 minutes of time, as Im seeing 10 plus minutes of no internet on the BQM,

As for getting my own firewall, and putting hub in modem mode,
how could I argue that its the virgin network thats dropping , as they would say "its your kit"

Its possible to ignore ping (ICMP ECHO) as many home routers (“hubs”) from other ISPs ignore them completely.

You should also check the logs and the signal levels, and post them on the community forums, or in the Virgin forum on this board. (This is the BQM forum).

Thank you
done power levels etc on the virgin forum

I came here as the virgin people are saying that your BQM is unreliable,and can be blocked by my internet access from the house, and the fact BQM shows say 10minutes of outage every now and then is my problem not theirs, as BQM is un reliable

Wonder what the users here thoguth of the Virign comment

As far as the BQM itself, I've found it to be very good on my VM circuit, responding to all the Hubs I've had over the years. Currently on a Hub 5 with no issues. However I ALWAYS use modem mode.
I'm a long time user of the VM Forums and I do know that some users have issues with the BQM either getting a complete red wall, or spurious drops and blocks of red. I can't recall if there is a permanent fix. You could try a 60 second factory pinhole reset and see if that works.
I assume the wiring to the Hub has been done by VM, and none of the Hub wiring has been done by yourself? Have you tried a single PC directly wired to the Hub as a test, therefore eliminating all other kit.?

Edited by Adduxi (Wed 10-May-23 12:52:54)

Thank you
done all the above,
its the fact that Virgin are "down playing" the BQM that worried me,
Thanks for your replies,
I apparently have a "snr technician" coming tomorrow ,
out of interest,
what do you use as your firewall ?
the one I had ran out of grunt and was limiting speed,
so if I do have to use modem mode of the HUB,
seems Im going to have to pay a fair amount for a gb/s capable firewall device.