Help with old BT socket wiring

This is an inherited BT socket and was in place before I moved in and the connection has been fine for 9 years until a few months ago, when it went down and would not reconnect at all.

I removed the faceplate to see a complete jumbled mess of wiring and one wire was loose (white one, middle left). I put it back in the small socket (no.5) it looked like it had come out of. Due to the wiring mess, I was unable to put the faceplate back, as with any movement, the connection dropped. I've dealt with a similar issue in the past at my old place and had to leave a faceplate undone with the cable plugged into the test socket.

The connection was stable until it became unstable while streaming this afternoon, then went down altogether and has been down since. I've checked the wiring and cannot see change or loose wiring, I may be missing something.

Google Lens wasn't much help in checking how the wiring should be in this old type socket LJ2/1A
I took a couple of photos to see if the wiring is correct or not or if it is a lost cause and I am going to have to contact Uno for an Openreach call out and wear the fee, which I could do without right now, but I need the connection to be able to work (which I was also doing whilst streaming the footie)!

https://ibb.co/jDgNwsS
https://ibb.co/wQjv2g0

Thanks in advance for any help or advice. Cheers.

Can you explain your setup? the cable with the solid White, Orange, Green and Black should be the external cable from outside so thats the most important, the other cables must be going to some internal extensions.

You have used the incorrect tool to insert the wire in the Krone connection. Do you use the telephone/landline ? If not, then just use the solid orange and the solid white which will be the feed from outside.

Do go get a krone tool first though

Sorry, just the one socket, no extensions.

I removed the phone after the first time this happened and I didn't put it back. I'll try and see if I can get it going using just those two wires.

If you only have the one socket then you only need 2 wires connected to that socket,

Solid Orange to 2
Solid White to 5

Make sure you use a Krone tool to make the connections

Disconnecting the other wiring should improve your speed

Edited by PCJM40 (Sun 14-Apr-24 18:01:39)

Thank you so much, that appears to have worked, back to work now!

To confirm, since I reconnected after changing/removing the wiring, my connection has stayed stable. I can't thank both of you for your help and for giving me a stress-free evening!

Edited by user7423 (Sun 14-Apr-24 19:20:55)

The reason I say to lose the others , is because they are connections for an extension elsewhere, this is always to the detriment of a VDSL circuit.

Trust me, I’m a doctor 😉

Lol 😂 thank you, both of you, it worked and the Internet is back and I can get back on with work!

In reply to a post by Zarjaz:

Trust me, I’m a doctor 😉

heheh true 😁