Incorrect Status openreach system

Hi all, newbie here, so apologies if this goes in the wrong place.

I am trying to get Sky broadband set up at my new house and it's been a nightmare. It's boiled down to this, Openreach say that we have Fibre to the premises, which is not true, we have it to the cabinet. I cannot get an order for copper broadband raised as OR cancel it each time saying it has to be full fibre to the house. That would require dig work on a private road and the permission of 5 houses and a developer, which would take for ever if at all.

How do I go about getting the OR database updated to reflect the current situation rather than FTTP? I am now 4 weeks without Broadband and the impact is considerable. Virgin is not available. Any advice welcome. thx GJ

Have you tried placing the order for FTTP? If it can't be provided then that should then fail to be placed and fall you back to FTTC hopefully.

Do you know that it means digging on a private road, or are you assuming it means that? How does your copper cable get to you?

So i ordered full fibre to begin with and OR accepted it and then asked for permission to dig.

Presumably you have an existing copper phone line what does the BT checker say for your phone number?
BT Checker

Is WBC FTTP showing as available, it shouldn't be if a significant amount of digging is needed. Is there any text about FTTP below the speed estimates,.

I suspect you are in a FTTP priority exchange area but Openreach are assuming FTTP is available when it isn't, so you should be able to order a copper line SOGEA service.(FTTC with no phone service)

I agree it sounds like the OP is in a stop/sell exchange area …

He posted

So i ordered full fibre to begin with and OR accepted it and then asked for permission to dig.

That says to me it IS available … the question should be, what was the PTD for ? It might just be for the OP’s own property ?

Whos land what the PTD for? Are you sure they weren't asking to dig your garden or similar?

How likely is it that you can make a mistake and then ask for forgiveness if they dig the road that technically isn't yours?

there is about 65 metres from the cabinet to a small close of 5 houses, none of whom yet have fibre to the premises. the PTD would be to dig through a small plot of council owned land and a private road to get to my/our properties (at least that's how Sky described it, the PTD form says very little). it may be that eventually the council and developer would give permission, I am just looking to get something switched on until that time.

i've just moved in and the owner before me had a copper service - i have no idea what the number is/was.

no text below WBC FTTP - just says downstream up to 1000 available. SOGEA is showing available too.

FTTP Priority exchange shows as 'N'

Have you tried anybody other than Sky? This sounds like they aren't being completely honest with you and their own systems are changing orders to FTTP where they think it exists.