A curse on Openreach

I have just been to help out an elderly friend who has just switched to Vodafone fibre. A long ladder install, the Openreach 'engineer' installed the fibre into her attic room, cut her existing phone line and coiled it up outside. To get to it in the BT socket he cut out the internal extension wiring on the front plate. He told the woman to plug the phone into the back of the router and if you didn't want the phone in the attic speak to vodafone and left.
As if an elderly person has the agility to get up three flights of stairs to answer the phone. Luckily I could pull through enough cable to get a pair onto the back connectors and plug her router back into the internal extension wiring so her kitchen phone works. Since when did Openreach have the authority to cut out a customers extension wiring.

Since when did Openreach have the authority to cut out a customers extension wiring.

Maybe the question ought to be ‘Have Vodafone ordered a voice re injection service form Openreach ?’

Has your friend go any relatives nearby. I know you helped and that was good, but i suggest talking to voda and explain what happened and maybe that should be a family member - i don't know her situation and nor do i want to offend you in anyway.

but [who ever] phones voda, the person calling needs to explain whats happened, if she is keeping her phone and if thats with voda or her existing supplier. Also check that where the router is - is the right place.

I'm sorry that voda didn't put the right OR people to come along and make sure it was a cared for install.

In reply to a post by Zarjaz:

Since when did Openreach have the authority to cut out a customers extension wiring.

Maybe the question ought to be ‘Have Vodafone ordered a voice re injection service form Openreach ?’

still all considered a messy install .... and a confused customer

In reply to a post by Taras:

In reply to a post by Zarjaz:

Since when did Openreach have the authority to cut out a customers extension wiring.

Maybe the question ought to be ‘Have Vodafone ordered a voice re injection service form Openreach ?’

still all considered a messy install .... and a confused customer

Yes, but I would be very surprised if anything above the Bob Basic install had been ordered.

I didn't think that a "basic" fibre install included the removal of the existing dropwire? It was to access this that he cut the extension wiring.

Cheers!

It’s all conjecture on my part Clive, but poles are becoming increasingly overloaded, and to help ease this, if you can recover a copper drop wire when providing a fibre one, then that would be sensible practice. I read it that the voice service was to be via VOIP after install … so the copper feed no longer required.

Wasn't the OP complaining about the existing internal extension wiring (that is owned by the customer) being cut. I don't recall the OP complaining about the lead in cabling being removed.

In reply to a post by Zarjaz:

It’s all conjecture on my part Clive.

Because the OP's post is a rant, the post becomes conjecture, we will read(sadly) what we will into it.

In reply to a post by Zarjaz:

but poles are becoming increasingly overloaded, and to help ease this, if you can recover a copper drop wire when providing a fibre one, then that would be sensible practice.

completely agree, especially in urban environments where poles can become overloaded. I would love our copper drop wire now to go but i don't think thats gonna happen

In reply to a post by Zarjaz:

I read it that the voice service was to be via VOIP after install … so the copper feed no longer required.

I read it as it may or may not be with voip. Because of the lack of detail from the OP we can only guess

I read it as follows

VOIP is from back of the ISP router, Openreach cut down both the external lead in and the customers own internal cabling so Moto had to reinstate the internal cabling onto NTE and put a patch cable from the old NTE to the VOIP port on the router to get telephone service down to the existing telephone in kitchen.

Edited by PCJM40 (Tue 08-Oct-24 14:28:35)