Openreach issues in our road over FTTP

Hi All

We've had multiple intermittent issues with fibre connectivity in our road on and off the last three months.

The latest development openreach advised in their ticket was that need to implement solution number 9 to resolve. There was a further refference to a transmission shelf to.

Does anyone on here with experience of openreach operations have any knowledge of what is meant by solution number 9 please?

Thanks

I’ll wait to be enlightened but it sounds Iike a headend / OLT issue. Possibly a failing optic in one of the line cards in the OLT.

Thanks Pheasant. Would one OLT typically service multiple ISP customers? Residents in my road are on Sky, BT, and Vodafone having intermittent drops.

Are you sure this is FTTP, not FTTC ?

Definitely FTTP

In reply to a post by Sarafianl:

Thanks Pheasant. Would one OLT typically service multiple ISP customers? Residents in my road are on Sky, BT, and Vodafone having intermittent drops.

A single OLT chassis can potentially serve multiple thousands of customers over a wide area. Not just a street or two but many suburbs /areas. At a local level you and your neighbours are typically connected to the same single PON (passive optical network) - the common point of which comes back to a single serving optical transmitter at the OLT. There’s typically around 30 customers in Openreach land on a single PON. The system is inherently designed to allow multiple ISP suppliers to connect effectively at the back end feeding the OLT and for any individual subscriber to have access to ‘their’ ISP suppliers on their own fibre connection. It’s a “many to many” shared infrastructure/ system. There can literally and potentially be hundreds of ISPs on one side feeding several thousand customers on the other end all through a single chassis.

So the short answer is ‘yes’ - it is very much possible and how the system is intended to operate.

OK … my question was based around your statement that lots ‘in your street’ were having issues. This made me wonder if the issue was more ‘local’ than an OLT in the head end which would’ve affected loads of people.

Excellent explanation Pheasant, thank you.

In reply to a post by Pheasant:

I’ll wait to be enlightened but it sounds Iike a headend / OLT issue. Possibly a failing optic in one of the line cards in the OLT.

It sounds kinda sinister. 😬