What the installer told you is correct. Drilling through a UPVC frame is a definite no no.
Even if you drill it, no installer worth their salt would use it. …. Drilling frames will invalidate any warranty you may have. It will cause damp within the area. Just don’t do it.
Is there no brickwork beneath the windows that can be drilled through ?
You haven’t answered the question on how the current copper line gets the socket in the hall ?
The cable that feeds the new fibre ONT will be thinner. It has a moulded end that goes into the ONT, the outer black sheathing is then peeled back to expose a white inner cable, approx 4-5mm tops. This cable is run to outside the black outer sheathing remains in place as it passes through the wall void. This cable then runs to an external splice point, where it connects to the feed fibre.
Is there nowhere else more suitable the small, unobtrusive, ONT might sit ? It will require a permanent power supply. From the ONT, an Ethernet cable will make the connection to the router itself …. so there’s flexibility in that set up. The installer will not be running the Ethernet cable, so you are free to do what you like with that. (NEVER run cables under carpets, or in the void by the grip strip)
So you have options, and thinking ahead now will save grief later
*the fibre feed is roughly 8mm with its black jacket on …. But drilling a bar tight hole is asking for trouble.
Received a letter just the other day ..
Edited by Zarjaz (Fri 27-Mar-26 12:42:58)