In reply to a post by MCM:

You do appear to have a problem accepting and understanding how transfers now occur.

I think you left out the word should, between transfers and now.

It would appear that OR took it upon themselves to do the transfer early, but I might be wrong. Like I say we need to know the facts.

Edited by hk11 (Fri 04-Dec-15 17:35:44)

Providers issuing a cease at the wrong time is a lot more common that BT Wholesale changing the ISP mapping in the software.

BT Wholesale only act based on the providers requests too

My money is on a cease being issued by EE, sometimes saying the wrong word to an agent can have them believing you are wanting to cease rather than migrate away.

In reply to a post by MrSaffron:

My money is on a cease being issued by EE, sometimes saying the wrong word to an agent can have them believing you are wanting to cease rather than migrate away.

Presumably then the migration on the 7th will fail, since it's down as a migration as opposed to a re-provide?

In reply to a post by MrSaffron:

My money is on a cease being issued by EE,

That is quite posible and going on my dealings with EE over the last eight months, very likely, but it is all too easy to jump to the wrong conclusion when we don't know the facts.

In reply to a post by Oliver341:

Presumably then the migration on the 7th will fail, since it's down as a migration as opposed to a re-provide?

Don't say that!

Why do you think I keep telling you to get a rep to check all is well with their order . That means to specifically make sure that there is no cease order on the broadband.

Now that OR appear to have done the transfer there may be.

I done as you instructed, but I think the thread has been locked!

http://community.plus.net/forum/index.php/topic,1463...

Edited by hk11 (Fri 04-Dec-15 19:53:02)

PM Bob Pullen there, seeing if he can do anything.

I'm sure it is technically possible for them to activate your account. It may upset the billing system but that can be sorted out with credits. The worst I can think of is that you would have to pay the line rental to both for (now) two days and not get it back from EE.

You seem to keep blaming Plusnet, even putting in a complaint, which puzzles me. It all started with a (possible) fault that EE should have sorted out, and EE closing your account when they shouldn't. The latter very probably being all that was wrong, as it caused you not to be able to authenticate at broadband login.

What Plusnet should have done when you contacted them was simply say there was nothing they could do. It appears they tried to help. That's what they did wrong.

Plusnet did not cause the initial failure of your broadband. Trying to help may have prevented EE sorting out the fault and/or closure at their end.

Edited by RobertoS (Fri 04-Dec-15 20:20:18)

In reply to a post by RobertoS:

PM Bob Pullen there, seeing if he can do anything.

Will do, thanks.

In reply to a post by RobertoS:

You seem to keep blaming Plusnet, even putting in a complaint, which puzzles me.

Because I read that the fault was due to their instructing OR to swap my bb over to them, they even apologised for my lack of connection and they still haven't answered my question as to exactly what "the fault" is/was.

In reply to a post by RobertoS:

It all started with a (possible) fault that EE should have sorted out,

Plus told me there was a fault, not EE. In fact EE said there wasn't a fault and my lack of connection was due to Plusnet taking over my line. It is not having access to the FACTS that is winding me up.

In reply to a post by RobertoS:

PM Bob Pullen there, seeing if he can do anything.

No reply from Bob, although phone line now with Plusnet, but still no broadband.