In reply to a post by ukmexicano:

Btw upload speed is ok at around 16Mbps That hasn’t dropped it’s still within the 20Mbps limit The only problem is the download speed

Great! Windows 10 has the Task Manager, you can get this by right click the bar at the bottom, or you can press CTRL+SHIFT+ESC to bring it up.

Once you have task manager, click on the Performance tab, and click on the Ethernet option, you should see a screen like this: https://i.imgur.com/af9z6Ei.png - this will show if you computer is downloading or sending something, and the speed, in the text on the lower right corner. My example shows Send 0 kbs and Receive 24 kbps which is nothing.

If you can keep this open and try to download a large file from Thinkbroadband, e.g.one of the very large files from this page: https://www.thinkbroadband.com/download

I'm not using any of those apps mentioned except Microsoft. As my pc is running on Windows OS then I have no choice about being signed in to Microsoft.

But as mentioned in my first message I'm only getting the low download speed when I use speedtest.net

Should I just stop using speedtest.net and only use one of the others? Which one is correct?

Ok I’ve downloaded a file from thinkbroadbank and the task manager showed 57Mbps download speed. So that confirms that there is something wrong with speed test.net?

You could download Speedtest.net as an app on your iPhone ... if it’s all good on that, then again, it’s the PC.

It seems OK for me when I test like that

https://www.speedtest.net/my-result/i/3821196518

It shows 65Mbps on my iPhone on WiFi. So I guess there really is something wrong with my network card. I can’t swap it cause it’s intergrated with my mb. Any suggestions on buying a fairly cheap WiFi dongle so I can get my 60Mbps download speed?

You have done a file download and speeds look good, so unless there is something in terms of your use of the PC that is bad then I'd hang back from spending money.

I have no choice about being signed in to Microsoft.

Running Windows does not require you to sign in to Microsoft. I have a number of PCs and laptops here all running Windows 10 (a couple still running Win 7) and none are signed in to Microsoft.

I can't see that anyone else has mentioned it, but if it were me I'd check on the PC's NIC drivers and install any available updates. If that didn't help I'd delete the device in Win Device Manager and then re-boot. Not saying it will work, but it won't do any harm.

In reply to a post by MCM:

I have no choice about being signed in to Microsoft.

Running Windows does not require you to sign in to Microsoft. I have a number of PCs and laptops here all running Windows 10 (a couple still running Win 7) and none are signed in to Microsoft.

Same here, but you must admit MS do a very hard sell on using an MS Account to log in to windows, and the other options are in small print

Yeah I know, create and use a local account instead and just switch to the admin account whenever I need any Microsoft stuff. But staying logged in wouldn't really interfere with the download speed too much?!
As I said my speed problems only began about 10 days ago before that it was going to 60Mbps just like the WIFI speed.
I've deleted the NIC driver and re-installed it too but still nothing.
As I said maybe get an external WIFI dongle and try that to get 60Mbps like my iphone?