Iíve just been checking out the John Lewis site, mulling over possibilities for my next main computer purchase. I need to reduce my ďofficeĒ area and am looking at various alternatives to the traditional desktop design. Iíve tended to buy Dell over the years because of the next-day at-home warranties but looking back, my experiences in getting somebody out and the quality of the fix have been variable, though gthey were swift to sort the problem MHC reports:
A neighbour bought a mid-range laptop from the local branch of John Lewis recently, having ďheardĒ that their aftercare is good. I like the look of some of the higher-end laptops on the website All John Lewis computers come with a 2-year guarantee with options to extend the warranty. But how good is John Lewis aftercare? Iím donít want the PC-World/ Dixons model of care. Years ago, I had to return two desktops as unfit for purpose and it was not easy. Neither do I want an expensive system dispatched to somewhere remote for weeks on endÖ. You get my drift.
Anybody with experience of John Lewis aftercare?