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Standard User cheshire_man
(fountain of knowledge) Sat 17-Sep-11 09:45:19
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Apparent keyboard problem


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I'm visiting a friend on Tuesday evening. He tells me that when using Outlook Express (OE 6 on XP I think) random characters are missed. Apparently not in other applications. I think the keyboard is PS/2 connected.

I'll probably take a spare keyboard with me, just in case.

Any thoughts on what it may be?

Could be some obscure driver problem or system setting?

Tony
Standard User camieabz
(sensei) Sat 17-Sep-11 13:24:59
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Re: Apparent keyboard problem


[re: cheshire_man] [link to this post]
 
Has he tried notepad / wordpad / web text?

Wait for it....

E-mail system loses letters! Just like the postal service.


/gets coat.

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Standard User micksharpe
(eat-sleep-adslguide) Sat 17-Sep-11 14:12:12
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Re: Apparent keyboard problem


[re: cheshire_man] [link to this post]
 
Could just be particular keys rather than Outlook. If not, check for malware. Good idea to take a spare keyboard.

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Standard User cheshire_man
(fountain of knowledge) Sat 17-Sep-11 14:35:08
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Re: Apparent keyboard problem


[re: camieabz] [link to this post]
 
In reply to a post by camieabz:
Has he tried notepad / wordpad / web text?
It's only OE, he uses Word a lot, as well as other apps. Very strange.
In reply to a post by camieabz:
Wait for it....

E-mail system loses letters! Just like the postal service. /gets coat.
That only softens the kicks en route to the exitwink

Tony
Standard User Pipexer
(eat-sleep-adslguide) Sat 17-Sep-11 14:49:19
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Re: Apparent keyboard problem


[re: cheshire_man] [link to this post]
 
Also check the mouse - can interfere.

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Standard User gomezz
(eat-sleep-adslguide) Sat 17-Sep-11 15:25:50
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Re: Apparent keyboard problem


[re: Pipexer] [link to this post]
 
In my experience it is the cat which can interfere with using the keyboard.

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Standard User cheshire_man
(fountain of knowledge) Sat 17-Sep-11 17:07:35
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Re: Apparent keyboard problem


[re: gomezz] [link to this post]
 
They don't have any pets in the house - or children before you ask.

Though I know of a neighbour whose cat jumped on her laptop keyboard and broke off one of the key-tops, she just stuck the unusable key-top on the panel to the left of the touch-pad. Fortunately it was the Z key so wasn't used much grin

Tony
Standard User MHC
(legend) Sun 18-Sep-11 10:04:52
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Re: Apparent keyboard problem


[re: cheshire_man] [link to this post]
 
There are applications that allow you to change mouse and keyboard settings for various applications - is there one of those running?





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Standard User cheshire_man
(fountain of knowledge) Sun 18-Sep-11 13:51:53
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Re: Apparent keyboard problem


[re: MHC] [link to this post]
 
Don't know - though I'd be surprised if, consciously, he'd used one.

Can you name a few so I may be able to spot them?

Tony
Standard User MHC
(legend) Sun 18-Sep-11 14:02:49
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Re: Apparent keyboard problem


[re: cheshire_man] [link to this post]
 
Cannot name any - the only variant I use is in the Logitech software to change mouse parameters from browsing to MSOffice to CAD to Photoshop





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Standard User cheshire_man
(fountain of knowledge) Wed 21-Sep-11 09:27:27
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Re: Apparent keyboard problem


[re: cheshire_man] [link to this post]
 
[Replying to myself for convenience]

So I had a look last night. Turns out the problem exhibits itself on some occasions when he receives a reply to an email of his. The 'original' text shown in the reply is missing the odd character, and (I think) some of his responders point it out. He does a lot of work with English proof readers and editors (human beings variety!) so I guess they are likely to spot such things.

He couldn't find any examples at that time (that were a number of other issues to sort) so I've asked him that when it next happens he finds his original email in the Sent Items mailbox and compares them.

He runs NOD32 anti-virus which checks his outgoing emails and 'signs' them. It's noticeable that the signature is not on the Sent Items copy so is presumably only being added as it actually goes out. Could NOD32 in some way be the culprit?

All the keyboard settings seemed fine and, although all the typing I did whilst there didn't show any apparent problem, I left a spare keyboard 'just in case'.

Anyway, I'll wait for more info.

Tony
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