Call volume

Is anyone else experiencing extremely loud call volume on their Hyperoptic line? Even with the volume at the lowest setting on my phone it's very loud. Just wondering if anyone else is experiencing this?

Same handset on my BT line and volume is at normal levels.

Just a heads up, I still have an ongoing investigation into this issue for you - I haven't recreated it myself yet, but will persevere! I'll message you with any suggestions..

Kind regards

Dave
Head of Customer Support

Thanks Dave. Just wondering if anyone else has noticed this or if it is just me.

are there really no other Hyperoptic customers in here?

Hi there,

new Hyperoptic customer here (actually made a post about my experience about a week ago but it strangely disappeared - will post again over the weekend).

The volume is relatively loud, but not annoyingly so. Maybe you have a faulty router? I prefer to have loud volume than very low volume. Some voip routers have a loudness setting. I haven't had time to play with this router, but maybe tech support can help you with that?

Cheers,
Anthony

Antio - have looked and no sign of anyone on the moderating team here removing a post of yours. So do hope you will re-post as looks like it may not have simply made it to our database for reasons unknown.

Is there any possibility of borrowing someone elses phone of a different make to see if it is a specific issue with the handset, or is common to all phones.

If very loud on another phone it may point at a setting in the router, or perhaps an issue with the router hardware itself.

Do you know what brand/model number the router is? As a good number of the routers that do VoIP also have volume controls built into their web interface, if we know the model can then maybe point you at the setting page to adjust it.

I have two phones (one wired, one dect) and a dect headset. All are much louder when plugged into the Hyperoptic router then when connected via BT, so fairly safe to assume it's not my hardware.

The router is an Inteno DG201 but it's severely locked down by Hyperoptic, who tell me there's no settings on it anyway. It's quite hard to find much about this router on the net too.

The main problem I have is that even on the lowest volume on my dect headset, I can't hear the beep to say it's muted, and having people talk loudly for an hour into my ear isn't much fun either!

A completely unscientific test on my smartphone with a sound meter app, shows the BT dial tone at 72dB and Hyperoptic at 91dB. That's with my phone on medium volume.

Thanks for checking Andrew, will do that soon!

In reply to a post by locutus:

A completely unscientific test on my smartphone with a sound meter app, shows the BT dial tone at 72dB and Hyperoptic at 91dB. That's with my phone on medium volume.

I'd say that's normal. Bear in mind that the dial tone on Hyperoptic is being generated by the router itself, rather than going through the "phole line". The router does indeed give a horrible, slightly high-pitched dial tone, but it's not the end of the world! I wouldn't compare the tones, as they're generated by completely different hardware. The volume during an actual phone call is comparable though.

I'm comparing the volume during a call. Of course I don't care if the dial tone is loud.

Call volume during a call is too loud on the lowest setting on my Hyperoptic line. Same hardware on BT is all ok.

I'd suggest trying a different router then

OK, I had a little play with the router (I have to say, seems like a good router, but with no info about it on the Net anywhere!).

If you are comfortable using a command line interface, then you can SSH into your router (telnet won't work, username: user pass: user) and then try:

> voice show

Look for:
TxGain : -1 dB
RxGain : 8 dB

These are my values - check if yours are different. You might want to test different values (I don't know min/max, you'll have to experiment), but if you're not sure about what you're doing please don't do anything, this could really mess it up. I'd contact Hyperoptic and get them to change it remotely.

P.S.: Goes without saying that I'm not responsible if anything bad happens to your router. Only SSH into your router if you're familiar with CLIs.

PS2: Please don't post any screen output on here, as it will probably contain your 'landline' auth details!

PS3: Just read your post about the router being severely restricted and Hyperoptic saying it doesn't support much. I agree, the web interface changed significantly after the first overnight update (sucks!). But you can do everything via the CLI and it's not very helpful if Hyperoptic just say you can't change anything. Although any ISP first line support would say that, really....

Edited by deleted (Sat 20-Oct-12 00:51:15)

Did you get any luck trying your router's CLI?

hi, sorry, been away for the night, only just got back.

Didn't even think of trying SSH, as I assumed it was locked down too, but can get on. Same settings as you, so will have a look round. I've also asked Hyperoptic for a new router, waiting for them to call back. I'm about to cancel my BT line, so want to get this sorted soon!

Thanks for your help btw.

Well, I changed the rxgain to 1 and it has lowered the dial tone volume (ok, I know, that's not important!) but need to make a call to test out but it's looking good so far.

Whilst I know my way around a Cisco and Juniper router, VOIP is something I never have to touch so not so sure on what these values represent, but will be working from home one day this week so will test how it goes on a few conference calls.

Thanks for your help again!

No problem, glad it worked!
TxGain controls the gain for the transmitter (measured in dB)
RxGain controls the gain for the receiver (again in dB)

It applies to everything going through the transmitter/receiver and will therefore also have an impact on your call volume.

You can hear an error message by keying *#43# (normally should give you the state of call waiting, but it doesn't seem to be set up on this network so you get a voice error message). That message is not loud at all on my phone.

I still need to post a review of Hyperoptic, but it's too late today Damn you, work!

In reply to a post by locutus:

Well, I changed the rxgain to 1 and it has lowered the dial tone volume (ok, I know, that's not important!) but need to make a call to test out but it's looking good so far.

Whilst I know my way around a Cisco and Juniper router, VOIP is something I never have to touch so not so sure on what these values represent, but will be working from home one day this week so will test how it goes on a few conference calls.

Thanks for your help again!

Worked from home one day this week, and phone calls are much better now. I can hear my headset beep to tell me it's on mute This also means I'm happier cancelling my BT line next month.

My router also seems to have had a software upgrade. Only change I can see if the DHCP page shows the lease time remaining. Don't think it did that before.