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Standard User doowles
(regular) Tue 06-Nov-12 15:55:30
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Re: Hyperoptic - new customer review


[re: antio] [link to this post]
 
Nice! I thought hyper-optic was vapour-ware.

What development are you at?

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Standard User locutus
(experienced) Tue 06-Nov-12 16:22:27
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Re: Hyperoptic - new customer review


[re: driz] [link to this post]
 
Here you go:

qw.foppa.dk

1 <1 ms <1 ms <1 ms hyperhub.hyperlan [192.168.1.1]
2 4 ms 3 ms 3 ms 141.0.x.x [141.0.x.x]
3 3 ms 3 ms 3 ms 172.16.16.53
4 1 ms 1 ms 1 ms 172.16.16.49
5 1 ms <1 ms <1 ms 94.31.34.41
6 1 ms 1 ms 1 ms xe-4-2-0.mpr1.lhr1.uk.above.net [64.125.28.201]
7 1 ms 1 ms 1 ms ae3-0.ldn4nqp1.uk.ip.tdc.net [195.66.224.64]
8 16 ms 15 ms 15 ms ae0-0.boanqp7.dk.ip.tdc.net [83.88.23.196]
9 16 ms 16 ms 16 ms cpe.ge-1-1-0-257.boanxj1.customer.tele.dk [62.243.244.238]
10 16 ms 16 ms 16 ms klyden.foppa.dk [89.104.194.146]

bbc.co.uk

1 <1 ms <1 ms <1 ms hyperhub.hyperlan [192.168.1.1]
2 3 ms 3 ms 3 ms 141.0.x.x [141.0.x.x]
3 3 ms 3 ms 2 ms 172.16.16.53
4 1 ms 2 ms 1 ms 172.16.16.49
5 1 ms 1 ms 1 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
6 * * * Request timed out.
7 6 ms 1 ms 1 ms ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
8 2 ms 1 ms 1 ms 132.185.255.60
9 1 ms 1 ms 1 ms 212.58.241.131

--
Views expressed are mine and not necessarily those of my employer.
Hyperoptic 1Gig http://www.speedtest.net/result/2063605290.png
Standard User locutus
(experienced) Tue 06-Nov-12 18:23:26
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Re: Hyperoptic - new customer review


[re: antio] [link to this post]
 
I guess I'll follow and add my review.

I first heard about Hyperoptic from our developments web site, so contacted Hyperoptic to ensure they were also looking at our building, as we don't have a concierge like the others, so thought they may miss us off as they have no interest in our building. I was told they would hope it was going to be included but would need to look into it.

I live in a new build development however Openreach installed Exchange Only lines, so ADSL2+ was the only solution. I was getting about 8Mbit/s download speeds from Be and no chance of getting Infinity as we werenít fed by a street cab. Poplar exchange is also severely congested and itís hard to get on some LLU products due to this.

Hyperoptic starting taking orders at the beginning of March. I offered to become a Ďchampioní which means encouraging people to sign up in my building. I was told Iíd get flyers to help but nothing ever arrived. I made my own. I put up posters on all floors and flyers through everyoneís letter boxes. Despite asking for people to sign up using my username, only one person did. I can see at least 5 other Hyperoptic SSIDs from my PC, so hopefully there was a good take up in this building. I did notice other buildings had flyers in the foyer and advertising from Hyperopic to encourage sign ups.

There was some delay in getting the fibre into the building and there were a few emails giving up updates. The sub contractors came in and installed cat5e cabling throughout the building, installing inspection hatches in the corridors and leaving enough cabling in the ceiling void to feed the flats at a later stage. Appointments were then made to patch the cabling into each flat. I donít have a power socket near my front door so they put in a master socket and drilled a hole for me to poke a cable through into my living room. I then patched from the hall cupboard into my living room where the router now lives.

After what seemed like ages, with the cable taunting me every time I passed it with faster speeds I couldnít yet use, there was an email saying it was going live in July. I rushed home on the Sat to pick up the router - the Hyperhub, which I quickly powered on and connected my PC. I tested a few sites and they all responded very quickly and download speeds are very good. Iíve not found any sites that can download at 1Gbps yet, and most speedtesters donít give reliable results either, but speeds are very fast.

My biggest complaint about the hyperhub is thereís only one 1 gig lan port. I have now added another switch to ensure I have faster throughput on the LAN.

I've had a few support issues. All have been dealt with quite well and when I've had to get a new router itís been dealt with quickly. That said, if you need to, you can connect the Ethernet cable directly to your PC and miss out the router if needed, whilst you wait for a fix.

VOIP call quality is as good as my fixed line. I guess it helps that you can connect your normal phone direct to the router so no poor quality headsets here. You get free evening and weekend calls as standard (UK landline and interestingly also 0845 and 0870). £12.50 is a lot for VOIP line rental I think, though you do get caller ID included.

Very happy, and as itís the only viable product out there at the moment itís this or back to ADSL2+ speeds. I know Hyperoptic are in the middle of connecting up more buildings round here so hopefully they will continue to grow and maybe add more innovative products to their portfolio.

I've posted a few traceroutes and speed tests in other posts, but if thereís any questions, post away.

--
Views expressed are mine and not necessarily those of my employer.
Hyperoptic 1Gig http://www.speedtest.net/result/2063605290.png


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Standard User antio
(newbie) Tue 06-Nov-12 21:22:58
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Re: Hyperoptic - new customer review


[re: driz] [link to this post]
 
Thanks driz, I don't know why the antagonism either, but I guess 3-4ms seems too low when you're used to being on a DSL line.

I believe locutus has posted full traceroutes to the destinations you asked for (which, by the way, confirm the 3-4ms and even 1-2ms to the BBC!) but let me know if you need any other tests.
Standard User antio
(newbie) Tue 06-Nov-12 21:29:49
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Re: Hyperoptic - new customer review


[re: doowles] [link to this post]
 
Well, that's one of the problems I've had: there are hardly any reviews out there and it takes a bit to trust a new company, especially if they want to drill through your wall!

I'm at the Water Gardens, at Canada water. Horrible DSL, max. on a good day is 5Mbit. The whole of the Rotherhithe peninsula is a massive DSL blackhole and Virgin are snubbing it big time... Most houses get a max of 2Mbit.
ISP Representative Hyperoptic
(isp) Wed 07-Nov-12 08:41:50
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Re: Hyperoptic - new customer review


[re: locutus] [link to this post]
 
Thank you for your review locutus - your feedback is important to us!

With regards to the Hyper-champion programme, this is ongoing and we've made improvements to the process. You can still qualify for free service for at least 6 months by referring your neighbours to Hyperoptic. One champion has qualified for free 1Gig service for 2 years so it's worth going for!

To find out more, please drop me an email to [email protected]

I look forward to hearing from you soon.

Sunita

Welcome to the real fibre revolution!
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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