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Standard User antio
(newbie) Thu 01-Nov-12 17:44:54
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Hyperoptic - new customer review


[link to this post]
 
Hello,

I was planning to write this post a some time ago - I actually wrote it but it disappeared in the vast nothingness of the Internet. Anyway, since there are not that many reviews of Hyperoptic, I thought I'd post one here, as a happy customer of theirs.

In summary: I'd definitely recommend them - giving a rating of 5 out of 5

In detail: I signed up about 5 weeks ago. Then 3 weeks ago, with the help of the amazing Dave Shaw (Head of CS), our connection was the first to go live in our development.

Installation took just over an hour, and yes, they 've had to drill a hole through the wall (but that's because our development, even though it was built 5 years ago, has no provision for fibre optic/ethernet/cable). I think it would normally take about 30-45mins, but we were the first flat to get it where I live, so they had to tread lightly.

The router that comes with it is a bit bulky, but seems to be good quality and quite capable (for the adventurous out there, it also has SIP capabilities with 2 POTS ports, but you'll have to set it up manually - one might be used by your Hyperoptic landline service anyway). Unfortunately, there's hardly any information about this router out there.

Now the connection... OK, it rocks! I'm on the 100Meg up/down symmetrical package... and it is indeed! Speedtest gives speeds of around 97M down and 95-96 up to the Hyperoptic servers, which is FAST.
For the States, I'm getting about 50Meg down 70 up, but it varies a lot (as it would do, of course, due to the nature of the Internet).

Web browsing is a tad faster than a good DSL, but problem is most sites aren't that fast yet. BBC is one of the fast ones - it opens almost instantaneously. Youtube too. If you're a speed freak, you'll have to tweak your DNS and concurrent connection settings to get the max of it, but that's only if you're a speed freak. You will notice a difference from a poor old DSL anyway.

In terms of downloading... I get on average 1.2-3Mb/s from most 'good' sites (my line can achieve around 12Mb/s).
Good torrents download much faster, around 5Mb/s on average, with some peaking at 9Mb/s. Not bad at all (not talking illegal torrents here, just legal linux ISOs etc)

Speed seems to be constant throughout the day, and ping times are around 3-4msec, so excellent for online gaming too.

I'm connected through an Ethernet cable. Wireless can hardly get 45Meg, as I'm in a rather busy wireless area (this is still better than my old O2 router).

Hmmm, what else? I couldn't possibly fault them so far, other than that I now see how slow my computer is...

Again, in summary: I'd wholeheartedly recommend them! Good prices, good speeds, and great people.
Plus, they're not the 'bad' guys wink

If you have any questions, please feel free to ask and i'll try to answer asap (work permitting).

Cheers,
Anthony
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 01-Nov-12 18:47:53
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Re: Hyperoptic - new customer review


[re: antio] [link to this post]
 
In reply to a post by antio:
In terms of downloading... I get on average 1.2-3Mb/s from most 'good' sites (my line can achieve around 12Mb/s).
Why so slow? When you are on a 100 Meg connection with a 97 Meg speedtest?

Even units confusion does not explain it!

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User tommy45
(knowledge is power) Thu 01-Nov-12 19:17:26
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Re: Hyperoptic - new customer review


[re: XRaySpeX] [link to this post]
 
He doesn't say where these
"ping times are around 3-4msec, so excellent for online gaming too"
Are too which IP or servers? Ibet they are no where near as low for destinations in other countries , that low figure could be very misleading


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Administrator MrSaffron
(staff) Thu 01-Nov-12 19:47:21
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Re: Hyperoptic - new customer review


[re: XRaySpeX] [link to this post]
 
If we assume they meant Bytes which seems likely 12 * 8 = 96 so line is OK.

On the individual sites 10 Mbps to 24 Mbps is probably not far off what many sites limit people too. When sites have millions of users running it so that the 1% with good connections can saturate their hosting links may not be a good practice.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User antio
(newbie) Sat 03-Nov-12 00:13:14
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Re: Hyperoptic - new customer review


[re: MrSaffron] [link to this post]
 
That's correct, sorry if the unit wasn't clear. Mb/sec is Megabytes/sec.

And yes, these are obviously restricted by the individual servers, otherwise it would be pretty easy for a few people to clog their entire backbone. Bandwidth is not unlimited, and they pay dearly for it - even if it's off-peak I suspect connections are still throttled.

One I've found which seems to not be throttled is uploading to youtube. A 300MB video uploads in about 30-35 seconds.

This is also why I mentioned torrents, a healthy torrent is one way to test the true line/router capacity.

In reply to a post by MrSaffron:
If we assume they meant Bytes which seems likely 12 * 8 = 96 so line is OK.

On the individual sites 10 Mbps to 24 Mbps is probably not far off what many sites limit people too. When sites have millions of users running it so that the 1% with good connections can saturate their hosting links may not be a good practice.
Standard User BatBoy
(legend) Sat 03-Nov-12 00:18:50
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Re: Hyperoptic - new customer review


[re: antio] [link to this post]
 
In reply to a post by antio:
That's correct, sorry if the unit wasn't clear. Mb/sec is Megabytes/sec.
Mb/sec is actually Megabits per second. MB/sec is Megabytes per second, note the capital B.


_____________________________________________________________________________________________ this is not usenet __________________
Standard User antio
(newbie) Sat 03-Nov-12 00:22:14
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Re: Hyperoptic - new customer review


[re: tommy45] [link to this post]
 
Apologies if you found my post misleading, this wasn't my intention. You could just ask and I'd clarify! smile

These are the ping times to Hyperoptic's test server via ookla's test applet (and if I'm not mistaken the first 'hop' is pinging at about 2-3msec, but I'm on holidays at the moment so can't check until next week). This is just testing the line itself. Tests to routers around the world would obviously vary wildly even throughout the same day (so little point in giving just a number) but if you'd like to give me a couple of IP addresses and the times you'd like me to test them I'm happy to do it when I get back home, so that you won't feel misled.

My name is Anthony by the way, and I'm not in any way affiliated with Hyperoptic, other than being their customer.

Cheers.


In reply to a post by tommy45:
He doesn't say where these
"ping times are around 3-4msec, so excellent for online gaming too"
Are too which IP or servers? Ibet they are no where near as low for destinations in other countries , that low figure could be very misleading
Standard User antio
(newbie) Sat 03-Nov-12 00:24:49
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Re: Hyperoptic - new customer review


[re: BatBoy] [link to this post]
 
Thanks, I'm afraid I know but that's how I (mistakenly) wrote it in my original post which I can't edit it now, so I was merely explaining what I meant in that post. smile Again, sorry for the confusion!

In reply to a post by BatBoy:
In reply to a post by antio:
That's correct, sorry if the unit wasn't clear. Mb/sec is Megabytes/sec.
Mb/sec is actually Megabits per second. MB/sec is Megabytes per second, note the capital B.
Standard User BatBoy
(legend) Sat 03-Nov-12 00:27:25
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Re: Hyperoptic - new customer review


[re: antio] [link to this post]
 
In reply to a post by antio:
Thanks, I'm afraid I know but that's how I (mistakenly) wrote it in my original post which I can't edit it now, so I was merely explaining what I meant in that post. smile Again, sorry for the confusion!

In reply to a post by BatBoy:
In reply to a post by antio:
That's correct, sorry if the unit wasn't clear. Mb/sec is Megabytes/sec.
Mb/sec is actually Megabits per second. MB/sec is Megabytes per second, note the capital B.
Glad you cleared that up wink


_____________________________________________________________________________________________ this is not usenet __________________
Standard User driz
(regular) Tue 06-Nov-12 15:43:02
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Re: Hyperoptic - new customer review


[re: antio] [link to this post]
 
Dunno why tommy45 is being so antagonistic, I thought you latency information was fine. Would love to see a traceroute to qw.foppa.dk, or even bbc.co.uk though.
Standard User doowles
(regular) Tue 06-Nov-12 15:55:30
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Re: Hyperoptic - new customer review


[re: antio] [link to this post]
 
Nice! I thought hyper-optic was vapour-ware.

What development are you at?

------------------------------------------------------------
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Standard User locutus
(experienced) Tue 06-Nov-12 16:22:27
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Re: Hyperoptic - new customer review


[re: driz] [link to this post]
 
Here you go:

qw.foppa.dk

1 <1 ms <1 ms <1 ms hyperhub.hyperlan [192.168.1.1]
2 4 ms 3 ms 3 ms 141.0.x.x [141.0.x.x]
3 3 ms 3 ms 3 ms 172.16.16.53
4 1 ms 1 ms 1 ms 172.16.16.49
5 1 ms <1 ms <1 ms 94.31.34.41
6 1 ms 1 ms 1 ms xe-4-2-0.mpr1.lhr1.uk.above.net [64.125.28.201]
7 1 ms 1 ms 1 ms ae3-0.ldn4nqp1.uk.ip.tdc.net [195.66.224.64]
8 16 ms 15 ms 15 ms ae0-0.boanqp7.dk.ip.tdc.net [83.88.23.196]
9 16 ms 16 ms 16 ms cpe.ge-1-1-0-257.boanxj1.customer.tele.dk [62.243.244.238]
10 16 ms 16 ms 16 ms klyden.foppa.dk [89.104.194.146]

bbc.co.uk

1 <1 ms <1 ms <1 ms hyperhub.hyperlan [192.168.1.1]
2 3 ms 3 ms 3 ms 141.0.x.x [141.0.x.x]
3 3 ms 3 ms 2 ms 172.16.16.53
4 1 ms 2 ms 1 ms 172.16.16.49
5 1 ms 1 ms 1 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
6 * * * Request timed out.
7 6 ms 1 ms 1 ms ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
8 2 ms 1 ms 1 ms 132.185.255.60
9 1 ms 1 ms 1 ms 212.58.241.131

--
Views expressed are mine and not necessarily those of my employer.
Hyperoptic 1Gig http://www.speedtest.net/result/2063605290.png
Standard User locutus
(experienced) Tue 06-Nov-12 18:23:26
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Re: Hyperoptic - new customer review


[re: antio] [link to this post]
 
I guess I'll follow and add my review.

I first heard about Hyperoptic from our developments web site, so contacted Hyperoptic to ensure they were also looking at our building, as we don't have a concierge like the others, so thought they may miss us off as they have no interest in our building. I was told they would hope it was going to be included but would need to look into it.

I live in a new build development however Openreach installed Exchange Only lines, so ADSL2+ was the only solution. I was getting about 8Mbit/s download speeds from Be and no chance of getting Infinity as we werenít fed by a street cab. Poplar exchange is also severely congested and itís hard to get on some LLU products due to this.

Hyperoptic starting taking orders at the beginning of March. I offered to become a Ďchampioní which means encouraging people to sign up in my building. I was told Iíd get flyers to help but nothing ever arrived. I made my own. I put up posters on all floors and flyers through everyoneís letter boxes. Despite asking for people to sign up using my username, only one person did. I can see at least 5 other Hyperoptic SSIDs from my PC, so hopefully there was a good take up in this building. I did notice other buildings had flyers in the foyer and advertising from Hyperopic to encourage sign ups.

There was some delay in getting the fibre into the building and there were a few emails giving up updates. The sub contractors came in and installed cat5e cabling throughout the building, installing inspection hatches in the corridors and leaving enough cabling in the ceiling void to feed the flats at a later stage. Appointments were then made to patch the cabling into each flat. I donít have a power socket near my front door so they put in a master socket and drilled a hole for me to poke a cable through into my living room. I then patched from the hall cupboard into my living room where the router now lives.

After what seemed like ages, with the cable taunting me every time I passed it with faster speeds I couldnít yet use, there was an email saying it was going live in July. I rushed home on the Sat to pick up the router - the Hyperhub, which I quickly powered on and connected my PC. I tested a few sites and they all responded very quickly and download speeds are very good. Iíve not found any sites that can download at 1Gbps yet, and most speedtesters donít give reliable results either, but speeds are very fast.

My biggest complaint about the hyperhub is thereís only one 1 gig lan port. I have now added another switch to ensure I have faster throughput on the LAN.

I've had a few support issues. All have been dealt with quite well and when I've had to get a new router itís been dealt with quickly. That said, if you need to, you can connect the Ethernet cable directly to your PC and miss out the router if needed, whilst you wait for a fix.

VOIP call quality is as good as my fixed line. I guess it helps that you can connect your normal phone direct to the router so no poor quality headsets here. You get free evening and weekend calls as standard (UK landline and interestingly also 0845 and 0870). £12.50 is a lot for VOIP line rental I think, though you do get caller ID included.

Very happy, and as itís the only viable product out there at the moment itís this or back to ADSL2+ speeds. I know Hyperoptic are in the middle of connecting up more buildings round here so hopefully they will continue to grow and maybe add more innovative products to their portfolio.

I've posted a few traceroutes and speed tests in other posts, but if thereís any questions, post away.

--
Views expressed are mine and not necessarily those of my employer.
Hyperoptic 1Gig http://www.speedtest.net/result/2063605290.png
Standard User antio
(newbie) Tue 06-Nov-12 21:22:58
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Re: Hyperoptic - new customer review


[re: driz] [link to this post]
 
Thanks driz, I don't know why the antagonism either, but I guess 3-4ms seems too low when you're used to being on a DSL line.

I believe locutus has posted full traceroutes to the destinations you asked for (which, by the way, confirm the 3-4ms and even 1-2ms to the BBC!) but let me know if you need any other tests.
Standard User antio
(newbie) Tue 06-Nov-12 21:29:49
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Re: Hyperoptic - new customer review


[re: doowles] [link to this post]
 
Well, that's one of the problems I've had: there are hardly any reviews out there and it takes a bit to trust a new company, especially if they want to drill through your wall!

I'm at the Water Gardens, at Canada water. Horrible DSL, max. on a good day is 5Mbit. The whole of the Rotherhithe peninsula is a massive DSL blackhole and Virgin are snubbing it big time... Most houses get a max of 2Mbit.
ISP Representative Hyperoptic
(isp) Wed 07-Nov-12 08:41:50
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Re: Hyperoptic - new customer review


[re: locutus] [link to this post]
 
Thank you for your review locutus - your feedback is important to us!

With regards to the Hyper-champion programme, this is ongoing and we've made improvements to the process. You can still qualify for free service for at least 6 months by referring your neighbours to Hyperoptic. One champion has qualified for free 1Gig service for 2 years so it's worth going for!

To find out more, please drop me an email to [email protected]

I look forward to hearing from you soon.

Sunita

Welcome to the real fibre revolution!
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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