Yep, same problem here. Garbage speeds in the evenings when I want to use the service, noone can provide an actual fix date and to be honest as soon as they do fix it it just seems demand overtakes it really quickly - no actual long term planning.

Really frustrating when you've got a 1gig connection and netflix HD struggles to stream properly when you'd want to watch it, ie, the evenings.

In reply to a post by mr_mojo:

Yep, same problem here. Garbage speeds in the evenings when I want to use the service, noone can provide an actual fix date and to be honest as soon as they do fix it it just seems demand overtakes it really quickly - no actual long term planning.

Really frustrating when you've got a 1gig connection and netflix HD struggles to stream properly when you'd want to watch it, ie, the evenings.

Tonight things seem to have hit a new low - Sunday evening is always bad but it's really bad today...

http://www.thinkbroadband.com/speedtest/results.html...

http://www.thinkbroadband.com/speedtest/results.html...

http://www.thinkbroadband.com/speedtest/results.html...

Even their own speed tester is giving me results of 49Mbps down and 738Mbps up

http://i.imgur.com/31zOpvG.png

Oh and:

--- bbc.co.uk ping statistics ---
106 packets transmitted, 100 packets received, 5.7% packet loss
round-trip min/avg/max/stddev = 6.589/11.040/14.539/1.583 ms

Edited by Olly_ (Sun 04-Jan-15 21:23:47)

I wonder if it's a problem with the 1gig package itself. I'm on the 100meg package and speeds latency are consitently good.

Same building?

Apparently late jan for 'backhaul' upgrades. I wonder if the links from East Village to the rest of their network are overloaded?

In reply to a post by mr_mojo:

Apparently late jan for 'backhaul' upgrades. I wonder if the links from East Village to the rest of their network are overloaded?

Probably, but their peering and transit is also overloaded so it's just a recipe for disaster

The ping graph from Sunday night:

http://www.thinkbroadband.com/ping/share/d49d0c48c17...

Looking through their previous posts, both seem to live in E20, whereas I live in SE16

I live in SE16 and can confirm that, even though browsing speeds have slowed down considerably in some cases, upload and download speeds are consistently high (around 94 down and 89 up on a 100 package).

I had the Sam knows box up to yesterday, taking about a dozen measures every day for over a year, and it confirms my impression that browsing speeds have slowed down (it does have a website load time metric), although throughput is fairly consistent. No idea why.

My guess is that there is a local issue for the previous posters?

And another evening of struggling to stream anything and slow browsing...

http://www.thinkbroadband.com/ping/share/628358f00a2...



They didn't bother to reply to the email I sent in to support last week either.

An utter joke really - think twice before committing to Hyperoptic because their network is creaking under the strain and they don't care.

Ironically, they were the 2014 ISPA Best Superfast Broadband Winners:

The judges felt Hyperoptic have made a huge impact, delivering excellent speeds and performance in an increasing number of towns and cities.

Their silence speaks for itself.