Potential congestion...

Looks like Hyperoptic might have a congested route..
f8lure ping monitoring is seeing an increase in pings between AAISP and Hyperoptic during peak hours (8pm to 11.30pm):

This route seems to go via lonap.
http://f8lure.mouselike.org/proxyfirebrick.asp?ID=49159

http://f8lure.mouselike.org/proxyfirebrick.asp?ID=51489

No such problem when tested from RapidSwitch which goes via LINX.

Anyone else seeing problems / packet loss to places during peak times?

Tom - www.mouselike.org

I have been on hyperoptic for ages now and the service has just got worse and worse.

It is sometimes slower than my congested Virgin link used to be and I am getting packet loss.

When complaining, I was told that they monitor their network and upgrade when links are congested but I can say as a long time user that this is rubbish.

Hey Tom � thanks for your post!

The good news is that we do monitor of our network continuously and, as a result, have already started work to increase our capacity on the LONAP link. This should be completed within the next couple of weeks and will eliminate the short periods of congestion we have started to see thanks to our growing number of users

Best wishes

Sunita
Head of Marketing

Hello!

Sorry to hear about your experience, please can you email me your details so we can investigate? As I mentioned in the previous post, we are working to increase capacity however I'd like to check your account with our CS manager.

You're welcome to email me directly: [email protected]

I look forward to hearing from you shortly.

Best wishes

Sunita
Head of Marketing

But will you actually? How many times have I been told that but still have a slow 1gb connection that in recent months has never gone above 500Mb.

Hyperoptic in press releases say many thousands of customers, yet peeringdb show you as having no more than 4Gb of bandwidth, so you must be the most highly congested ISP in the world!

https://www.peeringdb.com/private/participant_view.p...

Peeringdb might be out of date.. Linx website shows 3 x 1gbps links..

Tom - www.mouselike.org

Sneaky, peeringdb was updated this morning.

Tom - www.mouselike.org

In reply to a post by user54321:

Hyperoptic in press releases say many thousands of customers, yet peeringdb show you as having no more than 4Gb of bandwidth, so you must be the most highly congested ISP in the world!

Peering DB showed they had no more than 4Gb of peering capacity, now 6Gb - it does not account for any non-peered transit that they get via AS174 and AS6461, which likely brings that up significantly given how much AS174 charge on large commits.

This won't affect specific routes via peering if congested but Peering DB never gives the full picture.

Matt

Yeah, I ended up downgrading to 100meg. You could never actually get a gigabit.

Really gone to pot today. http://www.speedtest.net/result/3914795241.png.

Get faster speeds on 3 4G :/

Weird because the packet loss and increased pings seem to have disappeared for the aaisp <> hyperoptic test and it still goes through lonap.

Tom - www.mouselike.org

Hi there,

For any support related queries please contact our support team, as not all speed issues will be related to potential congestion. It can often be difficult to resolve or comment on individual issues without being able to identify who the customer is.

As Sunita mentioned before, we are committed to sizing our network to exceed the demonstrated demand of our customers, and are continuously monitoring usage to ensure we are able to do this.

Kind regards

Dave Shaw
Hyperoptic Customer Support

Have emailed. Looks like your Abovenet transit is really overloaded this evening.

Bit worrying you're letting pipes run so hot instead of upgrading them before they start causing issues.

I've noticed this has been getting worse for the past few months.

Look at my BQM from yesterday - http://www.thinkbroadband.com/ping/share/a11536b6682...

Obviously I'm not expecting full speed 24/7 but my old Plusnet FTTC service was faster and didn't have packet loss at peak times!

Not impressed really

Looks like they follow the capacity planning methodology of their forebear Be.

sad but true.

Another rubbish night unfortunately.

Bad pings, slow download speeds, everything feels sluggish. Upload speeds are fine though.

Not sure what's going on with this network to be honest.

Yep, exactly the same here. Nobody at Hyperoptic is even listening. I emailed AGAIN over a week ago and they replied saying they would look in to it, but nothing since.

http://www.thinkbroadband.com/speedtest/results.html...

Then this morning... http://www.thinkbroadband.com/speedtest/results.html...

It's embarrassing how they continue to deny there is an issue.

I have just run a test with the following results which Im happy with
http://www.thinkbroadband.com/speedtest/results.html...

I will try to remember to run another at peak time to see what I get.

A few weeks on and it's the same old story. Packet loss all evening and rubbish speeds.

http://www.thinkbroadband.com/ping/share/29efcb3a33a...

Yep, same problem here. Garbage speeds in the evenings when I want to use the service, noone can provide an actual fix date and to be honest as soon as they do fix it it just seems demand overtakes it really quickly - no actual long term planning.

Really frustrating when you've got a 1gig connection and netflix HD struggles to stream properly when you'd want to watch it, ie, the evenings.

In reply to a post by mr_mojo:

Yep, same problem here. Garbage speeds in the evenings when I want to use the service, noone can provide an actual fix date and to be honest as soon as they do fix it it just seems demand overtakes it really quickly - no actual long term planning.

Really frustrating when you've got a 1gig connection and netflix HD struggles to stream properly when you'd want to watch it, ie, the evenings.

Tonight things seem to have hit a new low - Sunday evening is always bad but it's really bad today...

http://www.thinkbroadband.com/speedtest/results.html...

http://www.thinkbroadband.com/speedtest/results.html...

http://www.thinkbroadband.com/speedtest/results.html...

Even their own speed tester is giving me results of 49Mbps down and 738Mbps up

http://i.imgur.com/31zOpvG.png

Oh and:

--- bbc.co.uk ping statistics ---
106 packets transmitted, 100 packets received, 5.7% packet loss
round-trip min/avg/max/stddev = 6.589/11.040/14.539/1.583 ms

Edited by Olly_ (Sun 04-Jan-15 21:23:47)

I wonder if it's a problem with the 1gig package itself. I'm on the 100meg package and speeds latency are consitently good.

Same building?

Apparently late jan for 'backhaul' upgrades. I wonder if the links from East Village to the rest of their network are overloaded?

In reply to a post by mr_mojo:

Apparently late jan for 'backhaul' upgrades. I wonder if the links from East Village to the rest of their network are overloaded?

Probably, but their peering and transit is also overloaded so it's just a recipe for disaster

The ping graph from Sunday night:

http://www.thinkbroadband.com/ping/share/d49d0c48c17...

Looking through their previous posts, both seem to live in E20, whereas I live in SE16

I live in SE16 and can confirm that, even though browsing speeds have slowed down considerably in some cases, upload and download speeds are consistently high (around 94 down and 89 up on a 100 package).

I had the Sam knows box up to yesterday, taking about a dozen measures every day for over a year, and it confirms my impression that browsing speeds have slowed down (it does have a website load time metric), although throughput is fairly consistent. No idea why.

My guess is that there is a local issue for the previous posters?

And another evening of struggling to stream anything and slow browsing...

http://www.thinkbroadband.com/ping/share/628358f00a2...



They didn't bother to reply to the email I sent in to support last week either.

An utter joke really - think twice before committing to Hyperoptic because their network is creaking under the strain and they don't care.

Ironically, they were the 2014 ISPA Best Superfast Broadband Winners:

The judges felt Hyperoptic have made a huge impact, delivering excellent speeds and performance in an increasing number of towns and cities.

Their silence speaks for itself.

Did ask this week and upgrades to capacity are on the way

In reply to a post by MrSaffron:

Did ask this week and upgrades to capacity are on the way

They trot that line out every time but they don't plan far enough ahead so the congestion re-appears within a week or two.

If I could commit to a 12 month contract I would honestly dump them and switch to a service delivered over Openreach FTTP because it would be far better than this. We moved here in August and the congestion has been present for almost the entire time.

I love the way Hyperoptic aren't replying to my posts on here! I guess what can they say?

Edited by Olly_ (Sun 11-Jan-15 21:30:52)

Same here. I'm in E14 and my speeds have gone from 900Mbps to sub 80Mbps now

Was ok for a few months, now really slow again at peak times in E20? Anyone else seeing the same?

In reply to a post by Olly_:

Yep, exactly the same here. Nobody at Hyperoptic is even listening. I emailed AGAIN over a week ago and they replied saying they would look in to it, but nothing since.

http://www.thinkbroadband.com/speedtest/results.html...

Then this morning... http://www.thinkbroadband.com/speedtest/results.html...

It's embarrassing how they continue to deny there is an issue.

Either way I would be in heaven with a connection like that even at full whack!

In reply to a post by Olly_:

In reply to a post by MrSaffron:

Did ask this week and upgrades to capacity are on the way

I guess what can they say?

Have 12 months service at a reduced price? even if your a new customer?

http://www.thinkbroadband.com/news/6977-12-months-of...