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Hello,
I live in central london in an developement area where there are 4 buildings that are the same.
One of the neighbouring building already has hyperoptic, the building I am I know as of 1st of February the fiber was installed "confirmed from hyperoptic on the phone", they told me, now it is in testing phase!
This was over a month and a half ago.
I have been waiting for hyperoptic since september, and been using relish for now which I hate as its not working properly
I apreciate the testing phase is important to deliver proper service, working in IT I know that it is important.
As at the moment there is that nice promotion on their website it would be a shame to miss it out.
Anyone know how long this testing phase usually lasts?
thanks ahead for your time
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I think that might not be far from me. In my case, we had a go live date a couple of weeks after the fibre was run into the building. It maybe they're a bit behind, or there might be a problem with the equipment. Either way, you shouldn't have to wait too long. Has the fibre definately been run in by BT from the street node, and have they been running lengths of cat5 to the outside of each door?
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You work in IT and spell fibre incorrectly?!
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Register (or login) on our website and you will not see this ad.
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You work in IT and spell fibre incorrectly?!
I do too and work a lot with people in the United States. Occasionally I use US spelling for convenience and clarity to them. Easy to get into the habit.
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Hi fisty,
Hyperoptic fibre is delivered through existing underground ducts to your development. Before we start working on installing the fibre, we'll plan out a fibre route and test it for any blockages (access issues, traffic management issues, physical obstructions such as silt, damaged ducts, etc.) and begin clearing any blockages as they are found.
We will frequently go between clearing blockages and testing our fibre route until the route is clear and fibre has been delivered to your development. Simultaneously, we will install pieces of equipment and patch your building into our infrastructure.
Having said this, you can understand why some developments may take a bit longer (blockages of any kind, especially access issues) as then, not everything depends on Hyperoptic.
We would be happy to check on the progress status of your development and shed more light on it all. Feel free to drop us a message here or contact us via 0333 332 1111 where we are available 24/7. If email is more convenient, you can email us at [email protected].
Regards,
Nick
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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some foreigners live in england you know and sometimes even we foreigners are tired "yes there are working foreigners and not just the lazy once" at times 
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I had confirmation on the phone from hyperoptic tht the building has been cabled!
regarding cat5 outside the door, I do not think so.
EDIT: I did check just now, and I see there is a CAT5 cable near where the phone line comes in the appartment, it has no "jack" on it, but definitely the CAT5 is outside my door
Edited by deleted (Mon 21-Mar-16 11:51:35)
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Re them saying the building being cabled, that would probably mean the Cat5. The Cat5 outside your flat won't have a socket on it. What they'll do is cut the excess, join it with some new Cat5 to run into your flat - using enough to put the socket where you want it. But the building being cabled doesn't mean fibre has been run in from the street yet, or if it has, it'll be subject to repeat testing as mentioned in their reply to you
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i understand your point and might be that, they did tell me they are running tests, so i presume testing the fibRe to the building rather then the cat5's inside the building, might be mistake though
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painfull to see the hyperoptic van parked accross the road in another building while waiting 
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Hey fisty,
Don't be shy to go and say hi to our engineers They'd probably be able to give you more information on your building's progress as well.
Let us know if we can be of any assistance as well.
- Nick
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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having called your number this is the latest information!
fibre route was not good, on 22nd of March request to dig new way for the fibre has been requested through landowners...
This may take months....
Its just mind boggling that the entire building has been cabled before even the fibre is in the building.
Patience, patience I guess is the only thing...
It's just funny that the neighbouring building is already live and this building is not...
Got my appartment in the wrong tower I guess hehe
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You work in IT and spell fibre incorrectly?!
Nice assumption that he's British.
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Do you know who to contact at your land owners? If they are a housing association, they should be quite co-operative to Hyperoptic
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https://www.ubnt.com/products/ - Roof access to both buildings + Line of sight?
Use a pair of AirFiber 
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Hello again,
I am still waiting for hyperoptic
I see on their website. installation complete
but still stuck on "fibre ordered"
from what they tell me on the phone, the fibre from openreach hasn't reached the building yet due to some issues they say always another story.
I have a silly relsh 4g connection as I dont want to be locked in with another ISP "shity BT" but I have been waiting like 8 months now...
really considering just sucking up BT and go with their infinity but to have hyperoptic magically appear a few weeks later would suck big time
fellow geeks I need advice???
To hyperoptic, is there a way to get a concrete anwser?
thanks for listening
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With Hyperoptic implementing CGNAT, if you can get Infinity, I'd be going with that.
--
Views expressed are mine and not necessarily those of my employer.
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Hello again,
I am still waiting for hyperoptic
I see on their website. installation complete
but still stuck on "fibre ordered"
from what they tell me on the phone, the fibre from openreach hasn't reached the building yet due to some issues they say always another story.
I have a silly relsh 4g connection as I dont want to be locked in with another ISP "shity BT" but I have been waiting like 8 months now...
really considering just sucking up BT and go with their infinity but to have hyperoptic magically appear a few weeks later would suck big time
fellow geeks I need advice???
To hyperoptic, is there a way to get a concrete anwser?
thanks for listening
Hi
We have sent you a response to your DM, thank you for sending that through.
If anyone requires information directly relating to their site, we are happy to take any details (postcode, building name etc) and see if we can provide a progress update. When you register interest on our website, we can email with updates with regards to bringing our services. Any and all other questions can go to our CS team [email protected] who are happy to help.
At no point do we want anyone to be without internet so we always recommend having a provider in place until your service with us is activated to help prevent any downtime.
We're here for you if you have any more questions.
- Karis
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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With Hyperoptic implementing CGNAT, if you can get Infinity, I'd be going with that.
bt infinity, vodafone or EE
any reccomendations?
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If you have an EE mobile, I'd be trying to get a good deal off them for the broadband too, and you might be able to get an extra 5GB data a month on your mobile as well.
--
Views expressed are mine and not necessarily those of my employer.
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Of course, BT do mobile deals too, not surprising as they own EE.
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With Hyperoptic implementing CGNAT, if you can get Infinity, I'd be going with that.
If there are multiple ISP's in the area using their own networks and you can afford to it's handy to have 2 as then you stay connected when one of them breaks something.
AAISP HOME:1T FTTC & Sky FTTC
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