In reply to a post by Ignitionnet:

In reply to a post by BatBoy:

I was asking ignitionet

I think blueacid already answered you.

That may be but how would I know?

When I changed from 1Gig to 100Meg, my WAN port changed speed, it's now negotiated to 100Meg.

Through intuition, assumption and waiting for ignitionnet to come along and reply with either "yeah, what blueacid said" or "no, that's not what I meant at all".

Simples.

In reply to a post by neilka:

In reply to a post by Hyperoptic_CS:

In reply to a post by neilka:

Has anyone managed to get a static IP set up yet? There's no option for it in the account settings. I contacted support yesterday but haven't had a reply.

Have you received a response yet? For anyone looking to set up the static IP with us please email in and we will be in touch to arrange. Details below.

Unfortunately not, it's request 136507 if it's possible to chase it up.

Thank you for letting us know. We'll do that for you now.

Thanks, I've had a reply to say that I haven't been migrated to CGNAT yet (which I was aware of) so I can't be moved to a static IP yet. I realise the system probably doesn't allow it at the moment, but as a suggestion it would be preferable if customers could opt out of being moved to CGNAT before it happens, rather than having to wait until they're moved on to it and then moving back.

For example, BT give their customers the option of opting out of CGNAT "if you don't want to be opted in at a later date":
http://btsupport.custhelp.com/app/answers/detail/a_i...

Hyperoptic sent out an email to customers this week saying that in future all IP addresses will be dynamic, but it says absolutely nothing about CGNAT. It also says static IPs are available for an extra monthly cost, but doesn't say what the cost is (apparently £5, which seems a bit steep). I find this rather unhelpful, given the problems that may arise for some people.

No sign yet of this on the website, except for a help article titled "Static IP Addresses" that talks a lot about CGNAT but doesn't mention static IPs at all!

Hyperoptic is currently being installed in my building. I don't want a CGNAT connection and would like a static IP from day one. Is this now an option when ordering?

In reply to a post by goldenarmZz:

Hyperoptic is currently being installed in my building. I don't want a CGNAT connection and would like a static IP from day one. Is this now an option when ordering?

You can absolutely have one, just put in a request to us and we can sort this for you.

- Karis

I notice on your website that underneath the "headline" prices it says "ideal for" followed by a picture of a game console controller. Beneath that it says 100Mb � Great for streaming HD & gaming.

I assume you will be changing that as it's clearly misleading if you need to pay more to avoid CG NAT.

Maybe you support PCP?

If you do, I am not sure that current consoles do anyway.

Spotted this on an article elsewhere regarding when BT introduced it....

Data protection law specialist Kathryn Wynn of Pinsent Masons, the law firm behind Out-Law.com, said that there were privacy implications to IP address sharing that BT, and other ISPs that want to conduct similar trials, would have to consider.

"EU privacy watchdogs have identified IP addresses as, generally, constituting 'personal data'," Wynn said, "This means that organisations responsible for IP addresses are bound by data protection laws."
"IP addresses can identify individuals, but where IP addresses are shared, even though it may seem that the data has been depersonalised, there is potential for individuals to be at best prejudiced by the actions of others and at worst implicated for illegal activity undertaken by others. ISPs that want to deploy IP address sharing technology need to provide customers with a transparent explanation of the implications that technology could have on their privacy and provide those individuals with the ability to opt out from such a scheme," she said,
"In addition, the ISPs must have a background mechanism in place to unpick any prejudicial treatment customers experience as a result of IP address sharing, such as being identified as being, or somehow connected to, the perpetrator of a crime they are in fact not responsible for," Wynn added.