Connecting the Hyperoptic VoIP router behind your own router

Hi,

Contrary to the information from Hyperoptic technical support and with a little help from the internet, I have been able to get VoIP working using my own router as the internet gateway (including DHCP provision, firewall, etc.) and theirs connected to my LAN for VoIP only.

In the interest of giving something back, I'd be happy to save the next person who wants to do this some time and hair loss by explaining the set-up. Please let me know if you're interested.

Simon

Hi Simon - I would be very keen to understand how you did this. I am using a DD-WRT flashed netgear R700 as my default at the moment but now have the need to get my telephone back online

Thanks
Jameel

Hi Jameel,

It's a little fuzzy after 2 months but I think this is what I did:-
1) Connect WAN port on your router to the Hyperoptic connection
2) Configure the WAN on your router to automatic (using DHCP). You should have a working internet connection at this point.
3) Connect the WAN port on the Hyperoptic box to a LAN port on your router
4) Turn off DHCP on the Hyperoptic box (it should be enabled on your own router)
5) Turn off wifi on the Hyperoptic box
5) Change the LAN subnet on the Hyperoptic box to be different to the LAN subnet of your own router (my router subnet was 192.168.1.x so I think I changed the Hyperoptic one to 192.168.0.x) to avoid conflict

I think that was it. You may need to connect a PC with static IP settings (within the LAN subnet you have specified) directly to a LAN port on the Hyperoptic box in order to configure it.

Once I made the LAN subnet change the phone light on the Hyperoptic box came on and the telephone started working. The Hyperoptic box provides voip only and the rest of the network is unaffected by it.

Good luck getting it working.

Simon

Hi Simon,

thank you for this advice.

Please contact us on 0333 332 1111, we would like to discuss this matter further.
Thank you in advance.

Best regards,

Jelena

Hello Jelena.

Apologies for the 4 year delay in responding :^) I don't think I received a notification email.

Would you still like me to get in touch to discuss my router configuration? It has been working like this now for over 4 years.

Regards,

Simon

In reply to a post by k00pa:

Apologies for the 4 year delay in responding :^) I don't think I received a notification email.

🤣🤣 Better late than never eh!

Hello there!

True, better late than never. 😁

We're glad to hear that everything's been working fine with this configuration, and thanks again for sharing the setup.

If you encounter any issues or just have any questions, we're here for you.

Cheers!

Thanks folks.

Perhaps you could update your advice for customers who want to use their own router but keep the Hyperhub for VoIP.

Simon

Anytime! We're not able to post third-party device setup on our official website as they're not a part of our equipment, nor do we train our agents for third-party devices, but we can provide general information and help out from our experience - or with the help of online research as well.

We're glad that we have your setup as well, and thank you for that again.

Our team is always available for any assistance, be it over email, chat, or phone.