Hub Spec?

I'm moving into a block of flats where Hyperoptic is available but not yet installed in the flat I will be in.

I expect to get it but could someone tell me what the specs of the Hyperoptic hub are?

There are some postings here from 2015 which stated that at the time it didn't support AC WiFi for some reason - I certainly hope that's no longer the case!

Don't believe the 802.11ac hardware has been rolled out yet, so still same wireless spec, router can be replaced by yourself or add a dual band wireless access point

Single band 2.4ghz, you likely need to buy your own AP.

Hi there, our Hyper Hub which is currently installed is ZTE ZXHN H298N. It's an N type of router. If you would like to check more details, feel free to contact us, our CS team is here 24/7.

Well over many years I have seen some very poor responses from customer service people but "it's an N type of router" is unbelievably bad, I am so relieved that where I live there will be no possibillty of having to deal with Hyperoptic.

You think that's bad? I have been waiting for a few days for the IT support to figure out why my External HDD which is plugged into my Hyperoptic router via USB isn't showing on my home network. I'm not sure how many people work in their IT support but if none of them can figure that out I dread to think what they would do if the problem was more complex.

In reply to a post by jonesad24:

You think that's bad? I have been waiting for a few days for the IT support to figure out why my External HDD which is plugged into my Hyperoptic router via USB isn't showing on my home network.

Have you configured the FTP application?

In reply to a post by BatBoy:

In reply to a post by jonesad24:

You think that's bad? I have been waiting for a few days for the IT support to figure out why my External HDD which is plugged into my Hyperoptic router via USB isn't showing on my home network.

Have you configured the FTP application?

FTP? Why would I need an FTP client to access files on my own network?

That�s what it says in the manual

Thanks all - I had Hyperoptic installed the other week and I did indeed get an ZTE modem with the disappointing WiFi speeds others have mentioned.

For those interested, the installers told me it was a new batch - and the modems have a manufacturing date of August 2017 on them. I was also surprised to see these were not wall mountable until all the illustrations I had seen on Hyperoptic's website before/while ordering the service

Hi there, we're able to send you the wall mounting bracket via post, please contact us to let us know of your address and we'll gladly arrange that for you.

Hyperoptic now supplies dual band 2.4/5Ghz routers. For those interested, it's the ZTE ZXHN H298A model. Much improved speed over Wifi. I'm getting up to 200Mbit up/down over wifi when I'm close to the router.

Very impressed, especially as I'm coming from a 11MBit/s slow ADSL2+ connection.

Watch out though - when you use your own equipment the default response from support is that they cannot help you as you use your own equipment.

My phone line started dropping last few weeks, every time they restart the SIP service their end but when i ask for it to be investigated, the response is that well because i use my own router they cannot.

Thanks - but note my above post - support wash their hand if you do so

I would expect to plug the hyperhub back in to prove the fault wasn't with my kit if I had replaced the router though. I don't think that's being unreasonable.

Thanks for sharing, we appreciate it. We're doing our best to make sure you get the most out of our broadband service.

So are you upgrading everyone for free, with no contract renewal, to benefit from the new router?

Have you tried port forwarding on your ZXHN H298A, because I'm locked out.

Do you have a static IP?

With CGNAT port forwarding when behind a carrier grade NAT may explain why its disabled

Yes I have a static IP, but there are no port forwarding pages visible in the ZTE H298A router (as shipped). I had ask them to forward ports, which they happily did, also requested they make port forwarding visible within the router so I can do it myself.

Is it possible I could get the new dual band router? I have had so many problems using a separate router for 5GHz.

I was offered the new router when I renewed my contract.

I just joined a few months ago so still in the 12 months.

Give them a call and ask if you can swap, no harm in asking.

They don't seem that high quality though, you might be better off buying your own and using it for wifi. I have the Asus RT-AC68U which works very well.

They swapped it, much better. Actually supports 802.11ac (though for some reason the staff think it just supports 802.11n). Tried using another router but got dropouts and couldn't be sure what it was, at least hyperoptic can't blame the other router now (though seems stable).

Does anyone with the new Hyperoptic 5GHZ AC router know whether it allow users to setup multiple SSIDs?

Yes, you can set up to 8 total (4 2.4GHz and 5 GHz).