I've been experiencing some really strange issues with a new Hyperoptic dual-band router and was hoping to get some advice.
I've had Hyperoptic for a few years now and have been very happy. I recently upgraded to their dual-band router to get 5Ghz 802.11ac speed for faster transfers with with my NAS as well as upgrading from 100 Mbs to 150 Mbs.
A couple of days after switching to the new router I noticed YouTube was really struggling to play at high quality over WiFi on my computer and mobile devices. E.g., if I skipped forward or back in a video, it would sometimes take 5-15s to buffer enough to start playing again, when previously theyíd always play pretty much immediately. I also noticed iOS app updates were horrendously slow.
I ultimately found that:
1) immediately after a reboot of the router, all would be perfect for a day or two (e.g., youtube playback and skipping forward/back were immediate and iOS app updates took seconds rather than 1+min to download)
2) after a couple days, my wifi would get into a hissy fit and I'd start seeing the above issues
3) when the issues present themselves, I could easily replicate this:
a) start iOS update of an app around 100 MB - it would go very slow ~1min
b) at this time, run a ping from a device wired to the router to news.bbc.co.uk, 800-1000+ response time, lots of pack loss, other devices would start getting timeouts if browsing
c) reboot router, all perfect - the app would download in seconds, I could stream YouTube from different devices at the same time with no buffering issues
Strangely, when the router is in this mood, I can still run a speedtest from the device over wifi and it shows 150+ Mbs up and down.
I've had Hyperoptic replace the router, but the same problem comes back after a day or two of being up. Noise and RSSI are great at -89 and -29 respectively checked from another room right now and I'm seeing the issue even when stood in front of the router testing. (It's been two days, so time to reboot!)
It really feels as if this is an issue with the router, but there's no way I can find to check these things like memory or cpu usage. Hyperoptic support is just running in circles with days in between updates from them, basically blaming interference. The device is about two feet from the same cordless phone in 800Mhz range (I believe) as the old single band router was, but nothing else. Again, noise and RSSI measured from next room show great RSSI and noise values.
Anyone experience similar issues or have advice?
Edited by Luinnar (Sat 01-Jun-19 22:22:59)