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Standard User jpl1953
(newbie) Wed 04-Sep-19 08:27:29
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Hyperoptic's own Speedtest


[link to this post]
 
Ive raised this directly with Hyperoptic but wondered if anyone else got really bad results using Hyperoptic's own speed test. I'm on a MAC and tried with several browsers apps etc.

On my 1Gb connection Hyperoptic report 207.9 down and 67.5 up but if I use the Ookla Speedtest app I get 876 down and 928 up which is what I would expect.
Administrator MrSaffron
(staff) Wed 04-Sep-19 09:24:53
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Re: Hyperoptic's own Speedtest


[re: jpl1953] [link to this post]
 
Logically they are the same but the Hyperoptic one is using data stored on the Hyperoptic network and the Ookla one is probably off net (have to say probably as it might be using a different server on the Hyperoptic network, due to the location choosing algorithm)

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
ISP Representative Hyperoptic_CS
(isp) Mon 09-Sep-19 15:39:17
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Re: Hyperoptic's own Speedtest


[re: jpl1953] [link to this post]
 
Hey there,

That is indeed strange. Thank for reporting the issue to our team.

If there's anything else we can assist with, please let us know.

Thank you.

Customer Support
www.hyperoptic.com

Prefer to talk to the team? Call Customer Support on 0333 332 1111 or email to [email protected]
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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