Using HT801 with hyperoptic

Hi,
I did some checking before I moved to Hyperoptic, so I've already requested and received my SIP Username/Password/Proxy Server settings.

I've gone with the GrandStream HT801 for no particular reason, but I'm having trouble getting it to work. There are a lot of settings available on the device. Almost all of which I don't know what the "best" option would be (whether compatibility, security, quality, etc). Other settings I'm just outright unsure of.

For example: for the Username, there are two options "SIP User ID" (User part of the SIP address) and "Authenticate ID" (can be identical to or different from SIP User ID).
Then there's a field for "SIP Server" in addition to "SIP Proxy". Now, I've been given the SIP proxy, but surely I need to supply a server too? Or does the proxy do the conversion to landline?

The other side of things is on the router firewall. I have tried to open the SIP ports, (5060 and 5061?), but I have then started receiving "sipvicious" calls. There are some additional options to disable "direct IP calling", but I don't know if these are correct to stop this.

Other options I'm unsure about are the "SIP Transport" (Default UDP, optional TCP or TLS), "Tel URI" (default "Disabled", optional "User=Phone" or "Enabled").

The config pages are visible in the admin guide (pdf) and the user guide (pdf)

I'm clearly missing something. Can anyone point me in the right direction?

Hi there! We'll gladly check your phone line and settings that we can control. Please PM us your address and we'll get back in touch.

I'm using a HT801 ATA with yay.com and no issues. There's a tonne of settings in the GUI but you don't need to touch most of them. Under 'FXS Port' tab the only details I needed to enter were the SIP server, username & password. You shouldn't need to change anything else or alter your router settings. Authenticate ID is same as SIP User ID.

https://postimg.cc/CdtD2kPF

In reply to a post by Highland76:

I'm using a HT801 ATA with yay.com and no issues. There's a tonne of settings in the GUI but you don't need to touch most of them. Under 'FXS Port' tab the only details I needed to enter were the SIP server, username & password. You shouldn't need to change anything else or alter your router settings. Authenticate ID is same as SIP User ID.

https://postimg.cc/CdtD2kPF

When you say "with yay.com", I'm assuming you don't have a Hyperoptic Phone Package?

Correct, I'm with a different VOIP provider (yay.com). With most VOIP providers those settings are the only ones you need to enter.

After a quick discussion with Hyperoptic support, I have managed to fix my issue.

I performed a reset on my HT801 so that it was at factory settings first.

I then set both "SIP user ID" and "Authenticate ID" to the user name; set the password as the password (obviously); and the "SIP Server" (not the Proxy) as the provided sip server address.

I believe the issue I was having was caused by the fact I had selected DHCP settings which preferred IPv6 over IPv4. As the Hyperoptic SIP server only has an IPv4 address, this may explain the issue.

I have also confirmed that I can send and receive calls.