Support Staff Request

Are there any HyperOptic support staff that can help me with some questions using the forum here rather than me having to call you ?




Thanks

Edited by djfunkdup (Thu 03-Feb-22 14:46:15)

Hi, we are here to help, just shoot and we will try to assist

Post deleted by Hyperoptic_CS

Dear Hyperoptic team,

There seems to be a somewhat widespread issue with packet loss during peak hours. Could you please address it?

More info: https://forums.thinkbroadband.com/hyperoptic/f/47319...

In reply to a post by elendrill:

Dear Hyperoptic team,

There seems to be a somewhat widespread issue with packet loss during peak hours. Could you please address it?

More info: https://forums.thinkbroadband.com/hyperoptic/f/47319...

waste of time asking them to look into it, they will just deny there's an issue when there clearly is, especially if its numerous people with the same issue.

0% Packet loss on my connection atm according to my samknows whitebox .. As i said in the other thread it's not a whole network issue as i get very little if any packet loss issues on my connection.


This is a copy and paste of my live connection via samknows -

Latency 11.5 ms

Packet loss 0 %

Jitter 0.0705 ms

UDP Packet Loss (Scheduled) 0.00103 %




Hope this helps

Edited by djfunkdup (Wed 22-Mar-23 18:38:41)

ive applied for a samknows whitebox but they only select certain people dont they, ive tried to get one numerous times.

I'v had mine for years but i can't actually remember how i got it lol