Faulty Fibre Twist box or a line problem.

I've been trying for weeks to get Hyperoptic to fix my Internet after the engineer dodged my visit and lied about his attendance. 2 weeks later no communication or solution from them. The box on the wall the Genexis fibertwist p2110b wall only has one light on. The send and receive light is off.
I've tried another router and I'm thinking the whole box is faulty. Does anyone have experience in this? Know how to fix it? And where I can source another Fibertwist box and I can fix myself as Hyperoptic are extremely incompetent in communication.

Only they can replace the box as the replacement needs to be registered on their system to be accepted onto the network. Could also be a fibre connectivity issue. Let them sort it.

Escalate if necessary.

Remind them that they owe you £5.25 per day that they cannot get your service to go live

https://www.hyperoptic.com/faq/posts/automatic-compe...

You could try contacting them through here if nothing else works https://www.resolver.co.uk/companies/hyperoptic-comp...

Hello there Jim.

We are sorry to hear about the issues with your internet connection being exacerbated with a missed engineer repair appointment, we are sure that it wasn't intentional but rather a misunderstanding or an error, and we will make sure to investigate that on our end as well.

When it comes to Genexis box missing the second light, which is the fiber strength/receiver indicator, the fault most likely lies somewhere along the fiber optic lead cable, not necessarily the media converter box. Of course, it is up to the engineer to investigate that.

We would like to help you arrange a new visit if that hasn't been done in the meantime, and see what compensation are you eligible for since the day of your reported service loss. You can contact us via a direct message here with more information about your account and registered contact details, or via our official Twitter @HyperopticCS, our Facebook page, or by writing to [email protected].