Valve don't really expose the IPs. All I can see is:
Connected to =[A:1:150415365:22902]:0
hostname: Valve CS:GO Poland Server (srcds2008-waw1.190.292)
version : 1.38.5.5 secure
os : Linux
type : official dedicated
map : de_vertigo
players : 10 humans, 0 bots (10/10 max) (not hibernating)

If you're connected to a server in Poland then it makes sense the game isn't running well

This seems to be an ongoing issue, nothing to do with Hyperoptic:
https://steamcommunity.com/app/730/discussions/0/181...

This tools suggests that there are EU West servers which would be a much better choice
https://github.com/Jyben/csgo-mm-server-picker

Edited by jpm (Tue 14-Mar-23 00:09:41)

Im getting packet loss on pretty much every server now and im really p*ssed off with the service im getting, i never ever had an issue with vodafone, never any packet loss, ping always stable. ive been playing on france servers and im getting 15ms, which then goes up to 30ms then back down, then back up. then im getting like 20% packet loss.

because i cant ping the official servers i cant tell if it is a server issue. im going to start playing other games at night when i usually play csgo, see what happens. but its mostly peak time where im getting problems. ive even noticed in mw2 multiplayer that im getting big ping spikes now and again.

i think im going to sign up to vodafone fttc given that il have a 14 days cancellation policy, try csgo on their network and if i see no packet loss il be using this as evidence to prove what i believe is a hyperoptic issue.

Did anyone find anything that helps? Been happening to me for weeks

In reply to a post by beaniegvy:

Did anyone find anything that helps? Been happening to me for weeks

nope same old [censored], its deffo an isp/csgo official server issue, fine on faceit.

In reply to a post by elendrill:

Hey all, I've also been experiencing terrible packet loss on cs go servers lately with hyperoptic. I've gone crazy trying to fix this issue but the game is basically unplayable...

I'll also call hyperoptic to flag the issue. Please let us know if anyone has success in resolving this.

you still getting the issue? i can play any other game and also play faceit servers no issue, but yet im still getting severe packet loss in csgo and nobody else i know is having this issue, it most certainly is an isp related issue, i certainly wont be renewing my contract with these guys.

Just chiming in here. I recently took out a gigabit contract with Hyperoptic and am having the exact same issue as mentiioned in this thread. CSGO is the only game this happens to me on, nothing else.

One thing to note however is that if I switch from ethernet to WiFi, I get no packet loss playing CSGO what so ever.

So how can it be an issue with Hyperoptic's servers? The answer is that it can't. It has to be with the configuration of the ethernet adapter on the Hyperoptic hub.

I implore everyone to try using WiFi if they can and testing whether this fixes it for them and reporting it back here so we can figure this out together.