Cathartic change, me?? Heck, they've just given me a static IP, I can, at last, not move - my natural state.

Nilly use dynamic IPs, do they? Wasn't aware of that, cheers.

They do, unless you pay them

Ah right, thanks.

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It's when you report a problem and Simon rings you up later to check that it's OK...

That's when you realise they operate a bit differently around here

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Wait 'til they ring you up to tell you there's a problem BEFORE you even know about it - then you realise just how different

Then when you announce yourself and Simon says "oh! it's Mr Yorkiepudd" you understand how personal a service their support is - it really goes way beyond what is reasonable for anyone to expect.

Just hope that techno numptys like me don't make life too difficult for them

Edited by yorkie_pudd (Mon 30-Oct-06 18:44:18)

/me has noticed you on the digiguide forums

I think what really brought to home the service of IDNet was them actually knowing me by name- and I'm not even the account holder! My partner even has a different surname (we're not married yet).

Anyway, welcome to IDNet- I know you're going to enjoy it here

Are you gonna light my path while you're at it? I'll be there on Thursday too... we could have a bonfire lol

Best regards,

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I think what really brought to home the service of IDNet was them actually knowing me by name- and I'm not even the account holder! My partner even has a different surname (we're not married yet).

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Ive heard they do a good trade in crystal balls too.

Jokin aside service is brilliant.

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I think what really brought to home the service of IDNet was them actually knowing me by name

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Actually, being realistic it's not hard to do- caller line identification and a list of names/numbers and Bingo!

This isn't to decry them in any way- if that's how they do it, the simple fact that they bother shows an unusual level of customer care!

Yep - if that's how it's done then at least they've taken the time and effort to do so...little touches like that make such a difference to a customer's experience. Of course poor after-care as I've recently experienced at the hands of Evesham leaves you with a very different feeling !