Maintenance tonight

We believe that we have at last found the cause of the authentication problems that have been affecting some customers for several days now.

After close co-operation from BT (and thanks go to them for their help with this) we have found that it is not a problem with either their RADIUS systems or ours. It is a problem with one of our LNS servers

I always thought the song title was "Comedy Tonight"?

Thanks for the heads up, Simon.

Nice one :-)

Thanks Simon

Simon

Thanks for posting the good news.

I hope BT didn't ask whether you had tried switching it off and on again!

Thanks for the update Simon.

It is great to see that IDnet does investigate and fix issues that affect even a small number of their customer base.

Im pretty sure previous ISP's I have been with would have fobbed me off with any old fairy story to save the effort of the work.

Another example of the quality of service you provide.

Well done!

Jimmy81

That was quick!

Thank you Simon.
For your explanation & the advance notice of the "Maintenance tonight".

hi
i was on the net at 18.15 and it died, i couldnt get back on line no matter what i did, then i remembered a trick i was told, switch the connection too pppoe and then switch it back, i did this and im back on line.

i guess this would explain why i lost my internet connection.
thanks simon for the posting

I have just read this.... an email to all customers would have been sensible! Many customers wouldnt even have read this notice on here!