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Standard User ARD
(knowledge is power) Mon 08-Dec-08 13:42:41
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PPP drops this afternoon


[link to this post]
 
HHas anybody else experienced one or two PPP drops after 1 pm this afternoon? My connection went down about 1.15 pm. (Sync was not affected.) I rebooted and connected for a moment before it dropped again. I phoned IDNet support and waited�and waited.

I fully expected the member of staff who took my call in rather jaded tones to say there was a known issue. During the brief phone call, my connection came back. I�ve just checked the IDNetters forum and note that a few others have had PPP issues today:

http://www.idnetters.co.uk/forums/index.php?topic=11488.0

Anybody else? Is there a known reason?

______________________________________
IDNet

Sync: 8128 / 832 kbps
IP Profile 7150 kbps
SNR Margin: 17.0-12.5 dB
Line Attenuation: 20.0 dB
SpeedTouch 585

I am approximately 930 metres from the exchange (straight line distance)

Edited by ARD (Mon 08-Dec-08 13:48:14)

Standard User jhurrell
(experienced) Mon 08-Dec-08 14:53:54
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Re: PPP drops this afternoon


[re: ARD] [link to this post]
 
Yes, happened to me too.

And on my first day with IDNet on this line (migrated from "Nilcali"). but it was soon back up
Standard User ARD
(knowledge is power) Mon 08-Dec-08 15:11:56
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Re: PPP drops this afternoon


[re: jhurrell] [link to this post]
 
Thanks for your reply.... and welcome to IDNet! Problems are rare. I moved from Zen a year ago. IDNet really is the Number 1 ISP.

______________________________________
IDNet

Sync: 8128 / 832 kbps
IP Profile 7150 kbps
SNR Margin: 17.0-12.5 dB
Line Attenuation: 20.0 dB
SpeedTouch 585

I am approximately 930 metres from the exchange (straight line distance)


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Standard User deleted
(deleted) Mon 08-Dec-08 15:40:49
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Re: PPP drops this afternoon


[re: ARD] [link to this post]
 
There was a configuration error in a router which allowed one process to hog the CPU, the results of which we saw. Simon has given the router a firm talking to and it won't happen again.
Standard User ARD
(knowledge is power) Mon 08-Dec-08 16:04:45
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Re: PPP drops this afternoon


[re: deleted] [link to this post]
 
Jolly good show

(I wonder why the support rep didn't appear to know about the issue.)

______________________________________
IDNet

Sync: 8128 / 832 kbps
IP Profile 7150 kbps
SNR Margin: 17.0-12.5 dB
Line Attenuation: 20.0 dB
SpeedTouch 585

I am approximately 930 metres from the exchange (straight line distance)
Standard User deleted
(deleted) Mon 08-Dec-08 16:07:26
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Re: PPP drops this afternoon


[re: ARD] [link to this post]
 
It was possibly still being tracked down. I only got a confirmation on the issue about 80 minutes afterwards.
Standard User ARD
(knowledge is power) Mon 08-Dec-08 16:12:24
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Re: PPP drops this afternoon


[re: deleted] [link to this post]
 
Righto

______________________________________
IDNet

Sync: 8128 / 832 kbps
IP Profile 7150 kbps
SNR Margin: 17.0-12.5 dB
Line Attenuation: 20.0 dB
SpeedTouch 585

I am approximately 930 metres from the exchange (straight line distance)
Moderator billford
(moderator) Wed 24-Dec-08 11:34:51
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Re: PPP drops this afternoon


[re: deleted] [link to this post]
 
Lost PPP at 10:52, came back up at 11:16 (about 5 minutes before I'd decided I'd phone support!), anyone else?

~~~~~~~~~~~~
Bill

[email protected]

The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
Standard User deleted
(deleted) Wed 24-Dec-08 11:36:20
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Re: PPP drops this afternoon


[re: billford] [link to this post]
 
Not here, Bill.
Moderator billford
(moderator) Wed 24-Dec-08 11:42:37
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Re: PPP drops this afternoon


[re: deleted] [link to this post]
 
OK, I'll blame BT

~~~~~~~~~~~~
Bill

[email protected]

The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
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