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IDNet are still waiting for IPStream Connect.

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If the Entanet forum is anything to go by, I'm happy to wait as well...

My feelings entirely.

I'm happy to give Idnet some time to rectify the problem, but as I'm paying more for an Idnet connection (compared to the mainstream ISP's) I do expect a higher level of service.

I've tried to contact them but the phone lines are engaged, so i can only assume they might be short staffed today (due to the weather) or they have got an influx of support calls in relation to the ping problem.

The only thing that is slightly annoying is that Idnet doesn't have any support staff (that the customer can call) in the evenings, when it's likely that people are going to be online, gaming. If theres going to be a problem it's usually then.
Also with the Cyclic nature of this fault, you can't be sure that the fault has been fixed until you've had atleast a day of total stability.

Unfortunately, if it doesn't get sorted, I'll have to jump ship and go back to Zen.

Unfortunately it will come, but you are better off with an ISP who stands one step back from the pioneering heroes. I had the latest all singing, all dancing product (which actually meant that I had a 'node'), at a blistering 500kbps. So I got rid of the node.

Well all I can say that the network connection has been getting worse during the past 2 months which makes me think that IDNet is slowly oversubscribing. Our building is almost next door to the exchange, yet we experience line disruptions almost on a daily basis now, whereas it used to be fine in the past.

By line disruptions, do you mean disconnections and losses of sync? If so, that's nothing to do with IDNet. If, otoh, you are just dropping the PPP session regularly, you need to talk to support. Until last week's updates, I hadn't lost a connection in months. The current ping problem is being worked on with a rebalance as I speak.

It does annoy me though when pages like these tell you nothing, except everything is OK when it's not.
http://www.idnet.net/support/status.jsp

Try dropping your PPP and then reconnecting, that will put you on a different pipe.

In reply to:

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Try dropping your PPP and then reconnecting, that will put you on a different pipe.

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Are you sure that will work? i did try that last night.

I've just got off the phone to Simon at Idnet and he didn't suggest that. Although he said they were trying to move new log in's ie Modems (usb I assume), rather than always-on Routers to the new central.

He did say though they were having to "manually" move connections across onto the new central, which I assume is ironically quite empty.
I got the impression too, that BT should have facilitated in the balancing across all the feeds, but hadn't.
So it seems the capacity is there, but up until now new login's have been ignoring the new feed and connecting to the fully subscribed original feeds - and thats why we see the pings go up and down (i assume)

It may take a short while to sort it out, but apparently atleast the capacity is there. It just sounds like one of those things that should have gone smoothly, but didn't.

A bit like when you are renovating a house and you think all will be simple as you've booked the neccessary tradesmen for the same time - but one doesn't turn up.

Edited by Vorlon (Mon 02-Feb-09 16:48:26)

Exactly like that. The BT systems should deal with this automatically, but haven't so IDNet are having to force it manually. Re-connecting will move you to a different pipe and should, hopefully, resolve things for you. Capacity at IDNet certainly isn't the issue, they added both a new central and the host link on Friday.