Hi everyone.

I am just coming up to my first year with IDnet and although Im rather new to all of this.I started my life on the web with AOL,then went to Tiscali then after a few,speed issues decided, after a lot of research to try IDnet,I was influenced by all things a mention of this Broadband provider on a cosumer programme and this finally made my mind up and it has proved to be one of my better decisions in life.speeds have been excellent and the support is, imho second to none,although I have not had to call them very often, in fact I think its is about 5 times and I think only a couple of these were to do with a service issue.
I love the personal touch there,knowing the staff on first name terms,no scripts just real old fashioned service.
I cannot state they are the best as I have not tried them all and as I near the first anniversay of my being a user of this service provider I hope to be reiterating this sentiment next year.
All I want is to get what I pay for nothing more nothing less.IDnet put themselves out to be the best and for me they are and for that I am grateful for almost stumbling over them.
There has been issues,but they have been resolved with imo speed and in the corrrect manner.
So no need to say where I hope I will be in 12 months.

Thank you IDnet for the most impotant thing in my choice."Honesty" both in your adverts and the way you treat your customers what you state you provide.I cant expect anything more but I certainly do not recieve less.

I've been a long time lurker to these forums but this thread made me join up!

I've also been on IDNET broadband for several years and at several different properties.

My experience has been nothing short of superb frankly. Yes I've experienced a small ping disruption recently as others have, but the good far outweighs the small amount of bad.

The customer service from IDNET is first class. I would go as far to say it is the best I have ever received from any company. Period. The guys at IDNET are friendly, knowledgable and most of all: they actually care about your issue. I've left a message at 9PM on a Sunday and had a personal call (from Simon, what a nice bloke), in under 2 minutes. Not only did he fully inform me of the problem he then resolved it. Try getting that sort of customer service from BT!

My speeds on my appalling BT line are pretty damn good and speaking to my neighbours, they are certainly faster than theirs by a good margin. I have pings of 8-12ms to most decent UK gaming servers and lag is non-existent.

It makes me a little sad to see people getting on top of IDNET for some hiccups that aren't even all their fault. I very much doubt that IDNET were discourteous to any customers and would be anything but helpful.

Either way, I'm a happy IDNET customer and will be for some time to come

Thanks

avfreak