yes well done to everyone for reporting this Lets hope all goes back to normal
Indeed so, but the lack of a positive customer service response to a problem reported many times in public media (and presumably also on their own customer reporting systems) does call into question the premium paid to this ISP to supposedly bring a better informed and more pro-active response to customer problems.
On top of that, there is the long e-mail chain I have had with their support regarding the big discrepancy between our sync speed, download speed, BTw IP profile and profile they were reading from the radius server which was eventually dismissed after some days of correspondence with a note that we were on re-transmission high so they couldn't do anything about it.
Then again there is the acknowledgment from their support that they have a bespoke firmware from Billion installed on the current 8800AXL R2 they supply to customers but they do not intend to let anyone with that router bought from IDNet pre-patch know that there is a bespoke download available. Nor will they confirm they will roll out any future bespoke patch from Billion to their customers if that situation arises
This all makes hindsight wonder whether a renewal a couple of months ago so that we could continue to pay a premium for a better standard of customer service was the wisest decision.
Edited by GonePostal (Wed 11-Dec-19 20:39:12)