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Standard User beefcakechipz
(newbie) Mon 09-Dec-19 17:44:14
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Packet Loss Still Happening With IDnet


[link to this post]
 
All related to this https://forums.thinkbroadband.com/zen/t/4631553-what...

Each day i get more and more red spikes frown

My Broadband Ping

Edited by beefcakechipz (Mon 09-Dec-19 17:49:05)

Standard User Andrue
(eat-sleep-adslguide) Mon 09-Dec-19 19:03:45
Print Post

Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
In reply to a post by beefcakechipz:
All related to this https://forums.thinkbroadband.com/zen/t/4631553-what...

Each day i get more and more red spikes frown

My Broadband Ping
Yup, same here.

https://www.thinkbroadband.com/broadband/monitoring/...

The pattern looks very similar.

And thanks to TBB I've learnt that apparently IDNet knew about this several days ago and yet I got this response from Brian on the 5th:

'We are not seeing any issues across our network, it could be local contention at the cabinet / exchange as more users are online. '

There are only two reasons I'm prepared to pay extra for an IDNet service. Quality (which I'm not getting and haven't been getting for nearly a week) and decent support (which it now also appears I don't get).

I'll grant the my previous ISP (Plusnet) didn't and still doesn't support IPv6 but other than that I'm struggling to see much difference at the moment.

---
Andrue Cope
Brackley, UK

Edited by Andrue (Mon 09-Dec-19 19:20:55)

Standard User beefcakechipz
(newbie) Mon 09-Dec-19 19:16:25
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Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
My friend on the same street as me shown me his BQM he has no packet loss in the last 12 months and he is with plusnet.
So this is clear to me its idnet/zen issue.

Hopefully they are looking into it otherwise i'm switching provider.

By the way your'e BQM link is not working

Edited by beefcakechipz (Mon 09-Dec-19 19:22:51)


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Standard User jaydub
(fountain of knowledge) Mon 09-Dec-19 21:19:56
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Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
Mine is also spiking and has been to a greater or lesser extent since 4th December.

Here is today's sanpshot.

https://www.thinkbroadband.com/broadband/monitoring/...

I am just about to email support so will report back what they say.
Standard User beefcakechipz
(learned) Mon 09-Dec-19 21:28:13
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Re: Packet Loss Still Happening With IDnet


[re: jaydub] [link to this post]
 
Report this post to them so they can see that its affecting others too!
Standard User jaydub
(fountain of knowledge) Mon 09-Dec-19 21:46:30
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Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
In reply to a post by beefcakechipz:
Report this post to them so they can see that its affecting others too!

Funnily enough, that's what I did. Great minds think alike.
Standard User beefcakechipz
(learned) Mon 09-Dec-19 21:51:43
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Re: Packet Loss Still Happening With IDnet


[re: jaydub] [link to this post]
 
Good man wink
Standard User billford
(elder) Mon 09-Dec-19 21:57:35
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Re: Packet Loss Still Happening With IDnet


[re: jaydub] [link to this post]
 
In reply to a post by jaydub:
Mine is also spiking and has been to a greater or lesser extent since 4th December.
Ditto here (South Oxon), it's OK at time of post:

My Broadband Ping

(Ignore the yellow, that's me tongue)

Bill
Standard User GonePostal
(member) Mon 09-Dec-19 23:21:20
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Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
@Andrue

What version of firmware are you on for your 8800AXL?

I have got a recent version of the router from IDnet with v2.52.d15 installed. This compares with the last public release from Billion of v2.52.d11. When I queried the difference between my installation and the public Billion offering I was told that this was an update Billion supplied to IDNet because of some wireless bugs that IDNet had found and reported. When I the asked whether IDNet would roll out any further similar updates to their customers who had firmware where IDNet had identified problems, I was told to refer to the Billion web-site. Obviously following that advice currently would roll things back to the situation before IDNet identified and reported the wireless bugs.

Having said that, in fairness I can't comment about whether IDNet have rolled out the v2.52.d15 update to their existing customers which is the reason for my question although their current advice about referring to the Billion web-site makes it seem unlikely.

If any IDNet customer with one of their supplied 8800AXL routers is not on the IDNet specific firmware, it seems a long way short of a pro-active customer support stance and an attitude which could leave some of their customers with compromised equipment about which IDNet are quite prepared to look the other way.
Standard User jaydub
(fountain of knowledge) Tue 10-Dec-19 09:50:39
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Re: Packet Loss Still Happening With IDnet


[re: jaydub] [link to this post]
 
Latest update from Brian:

We have been in touch with suppliers and they have advised some emergency maintenance is due to be carried out on their network over night.
Standard User billford
(elder) Tue 10-Dec-19 10:10:36
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Re: Packet Loss Still Happening With IDnet


[re: jaydub] [link to this post]
 
In reply to a post by jaydub:
... they have advised some emergency maintenance is due to be carried out on their network over night.
Ignore- I goofed frown.

Initial indications are that it didn't work frown

My Broadband Ping

Bill

Edited by billford (Tue 10-Dec-19 10:55:57)

Standard User jaydub
(fountain of knowledge) Tue 10-Dec-19 10:50:37
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Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
Since the update was provided this morning, I would suggest you have been a bit early testing.
Standard User billford
(elder) Tue 10-Dec-19 10:53:54
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Re: Packet Loss Still Happening With IDnet


[re: jaydub] [link to this post]
 
Oops... I should pay a bit more attention to timestamps blush blush

Or maybe have another coffee before I post anything tongue

Bill
Standard User mixt
(fountain of knowledge) Tue 10-Dec-19 11:42:18
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Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
Same: http://tbb.lnx.co/id.php

IDNet Fibre Unlimited 55/10 with Native IPv6
Automated Hourly HTTP×6 Cloudflare Speed Tests (3×IPv4+3×IPv6)
Previous ISPs » Zen (40/10 FTTC) | aaisp.net (40/10 FTTC) | Virgin Media (50Mb Cable) | Be* Un Limited (ADSL2+) | Zen (ADSL)
Download Maximiser | BIND GeoDNS | Are you being bløcked?
Standard User beefcakechipz
(learned) Tue 10-Dec-19 12:56:04
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Re: Packet Loss Still Happening With IDnet


[re: mixt] [link to this post]
 
Still here too

My Broadband Ping
Standard User Andrue
(eat-sleep-adslguide) Tue 10-Dec-19 14:51:58
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Re: Packet Loss Still Happening With IDnet


[re: GonePostal] [link to this post]
 
I'm on 2.52.d10.

My router was bought by me separately anyway so they're not responsible for it. But it's been in place since June 2018 and unchanged since then (I specifically don't want the hassle of re-applying settings since the next firmware update requires a factory reset).

---
Andrue Cope
Brackley, UK
Standard User Andrue
(eat-sleep-adslguide) Tue 10-Dec-19 14:56:41
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Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
I'm having my kitchen refitted which necessitated replacing my consumer unit so my line has been off this morning. Still showing packet loss.

https://www.thinkbroadband.com/broadband/monitoring/...

The first long spike was me. Two minutes after I switched the UPS on it started screaming so I had to power cycle it.

Good to see that all is still well according to the status page :-/

---
Andrue Cope
Brackley, UK

Edited by Andrue (Tue 10-Dec-19 14:58:20)

Standard User billford
(elder) Tue 10-Dec-19 15:20:07
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Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
In reply to a post by Andrue:
Good to see that all is still well according to the status page :-/
To be fair, I'm not seeing any impact on the performance of my connection (maybe I'm not trying hard enough tongue) so from that point of view the status page is accurate.

It's simply that those spikes, particularly their regularity, suggest that all is not well somewhere and needs fixing before it puts the boot in... but it's Zen's problem not IDnet's.

Bill

Edited by billford (Tue 10-Dec-19 15:20:59)

Standard User nettech
(learned) Tue 10-Dec-19 15:27:27
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Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
How can I tell if I'm on a Zen backhaul or BTw?

Cheers
Steve
argonet -> BT -> Pipex -> freedom2surf -> ADSL24 -> O2 -> Sky -> Plusnet -> IDNet
Standard User billford
(elder) Tue 10-Dec-19 15:38:01
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Re: Packet Loss Still Happening With IDnet


[re: nettech] [link to this post]
 
In reply to a post by nettech:
How can I tell if I'm on a Zen backhaul or BTw?
As far as I know, the only guaranteed way is to call (or email) IDNet and ask them crazy

You might get a good clue if any problem you have correlates with uproar in the Zen forum (that's why I monitor it), but it doesn't always work.

Bill
Standard User Andrue
(eat-sleep-adslguide) Tue 10-Dec-19 17:36:01
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Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
In reply to a post by billford:
In reply to a post by Andrue:
Good to see that all is still well according to the status page :-/
To be fair, I'm not seeing any impact on the performance of my connection (maybe I'm not trying hard enough tongue) so from that point of view the status page is accurate.

It's simply that those spikes, particularly their regularity, suggest that all is not well somewhere and needs fixing before it puts the boot in... but it's Zen's problem not IDnet's.
I've had a couple of occasions when the TBB test refused to run. Don't know if that's related or not but it's only been happening since the packet loss kicked off. But I agree that when the TBB test runs (or Speetest.net which always runs) it suggests no loss of throughput.

---
Andrue Cope
Brackley, UK
Standard User Andrue
(eat-sleep-adslguide) Tue 10-Dec-19 17:37:51
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Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
In reply to a post by billford:
In reply to a post by nettech:
How can I tell if I'm on a Zen backhaul or BTw?
As far as I know, the only guaranteed way is to call (or email) IDNet and ask them crazy

You might get a good clue if any problem you have correlates with uproar in the Zen forum (that's why I monitor it), but it doesn't always work.
I thought I was on BTw. I had problems shortly after joining IDNet and they coincided with issues on Zen's network (this would have been just over two years ago) so IDNet switched me to an alternate backhaul. I assumed I went from Zen to BTw.

---
Andrue Cope
Brackley, UK
Standard User billford
(elder) Tue 10-Dec-19 18:07:11
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Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
In reply to a post by Andrue:
I thought I was on BTw. I had problems shortly after joining IDNet and they coincided with issues on Zen's network (this would have been just over two years ago) so IDNet switched me to an alternate backhaul. I assumed I went from Zen to BTw.
I remember that- I had problems then too, but a few years earlier I'd moved from BTw to Zen (horrible evening congestion, BT eventually admitted to an overloaded SVLAN on my cabinet but "we have no timetable to correct it" crazy).

So I decided better the devil i knew... Zen sorted it and I must say the've been fine ever since.

Bill
Standard User Andrue
(eat-sleep-adslguide) Tue 10-Dec-19 18:25:23
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Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
In reply to a post by billford:
In reply to a post by Andrue:
I thought I was on BTw. I had problems shortly after joining IDNet and they coincided with issues on Zen's network (this would have been just over two years ago) so IDNet switched me to an alternate backhaul. I assumed I went from Zen to BTw.
I remember that- I had problems then too, but a few years earlier I'd moved from BTw to Zen (horrible evening congestion, BT eventually admitted to an overloaded SVLAN on my cabinet but "we have no timetable to correct it" crazy).

So I decided better the devil i knew... Zen sorted it and I must say the've been fine ever since.
Thinking about it, I don't think I could run the BTw speedtest until after the backhaul change.

---
Andrue Cope
Brackley, UK
Standard User beefcakechipz
(learned) Tue 10-Dec-19 18:45:13
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Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
I think it would be nice if idnet had which backhaul you are on, displayed in the connection details on your'e account.

Also why is there no info on the emergency maintenance happening tonight on idnet status page ?

https://www.idnet.net/support/networkstatus.php

Edited by beefcakechipz (Tue 10-Dec-19 19:03:55)

Standard User billford
(elder) Tue 10-Dec-19 19:47:04
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Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
In reply to a post by Andrue:
Thinking about it, I don't think I could run the BTw speedtest until after the backhaul change.
Hmm... I can run this one, which would suggest that either it doesn't mind if you use Zen's backhaul or IDNet have put me back on BTw for some reason... which they have every right to do, of course.

But I'd see it as out of character to do so without saying anything.

Bill

Edited by billford (Tue 10-Dec-19 20:19:46)

Standard User jaydub
(fountain of knowledge) Tue 10-Dec-19 21:17:17
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Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
In reply to a post by billford:
In reply to a post by Andrue:
Thinking about it, I don't think I could run the BTw speedtest until after the backhaul change.
Hmm... I can run this one, which would suggest that either it doesn't mind if you use Zen's backhaul or IDNet have put me back on BTw for some reason... which they have every right to do, of course.

But I'd see it as out of character to do so without saying anything.

My reacollection is that you can run the speedtest whicjever backhaul you are on, but the advanced diagnostics are only available if you are on BTw backhaul.

I know I am on BTw having asked IDNet the question and can also run the diagnostics page which fits.
Standard User billford
(elder) Tue 10-Dec-19 21:22:40
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Re: Packet Loss Still Happening With IDnet


[re: jaydub] [link to this post]
 
In reply to a post by jaydub:
My reacollection is that you can run the speedtest whicjever backhaul you are on, but the advanced diagnostics are only available if you are on BTw backhaul.
That fits- no mention of diagnostics when I ran it. Thanks smile

Bill
Standard User beefcakechipz
(learned) Tue 10-Dec-19 21:25:53
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Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
The diagnostics used to be there for me but now there gone.
Standard User Andrue
(eat-sleep-adslguide) Tue 10-Dec-19 21:29:19
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Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
In reply to a post by billford:
In reply to a post by jaydub:
My reacollection is that you can run the speedtest whicjever backhaul you are on, but the advanced diagnostics are only available if you are on BTw backhaul.
That fits- no mention of diagnostics when I ran it. Thanks smile
Nor for me. So it looks like I was moved from BTw onto Zen.

---
Andrue Cope
Brackley, UK
Standard User beefcakechipz
(learned) Tue 10-Dec-19 21:38:37
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Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
So what is the difference between Zen backhaul & BTw ? Does it matter much ?
Standard User billford
(elder) Tue 10-Dec-19 21:44:54
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Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
In reply to a post by beefcakechipz:
So what is the difference between Zen backhaul & BTw ? Does it matter much ?
When everything is working properly- no.

When it isn't, Zen have a greater tendency to listen.

Bill
Standard User beefcakechipz
(learned) Tue 10-Dec-19 21:52:01
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Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
So being on Zen backhaul should be better then smile
Standard User billford
(elder) Tue 10-Dec-19 21:55:35
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Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
Depends how often things go wrong- you pay your money and take your chances tongue

Bill
Standard User beefcakechipz
(learned) Tue 10-Dec-19 21:58:02
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Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
Well in almost 2 years with idnet not much has gone wrong until the packet loss 10 days ago, i know its down to Zen and can only hope all is fixed tomorrow.
Standard User billford
(elder) Tue 10-Dec-19 22:08:05
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Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
I've been with them since 2006... I won't say that nothing has gone wrong in that time, or that I've never considered migrating, but I'm still here wink

Bill

Edited by billford (Tue 10-Dec-19 23:15:35)

Standard User jaydub
(fountain of knowledge) Wed 11-Dec-19 09:36:57
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Re: Packet Loss Still Happening With IDnet


[re: jaydub] [link to this post]
 
OK. This morning's snapshot. Possible improvement but still some blips:

https://www.thinkbroadband.com/broadband/monitoring/...

Will keep track of it and see what it looks like again this evening.

In terms of Zen vs BTw backhaul, I was on Zen backhaul and suffered from single thread speed issues (as did many Zen customers), so was moved to BTw,. IDNet have had me on TTB, Zen and Btw backhaul during my time with them and BTw have been by far the best. This may be down to GEA link problems at our local fibre exchange rather than something that you should take on board as a recomendation.

Edit: typo corrected

Edited by jaydub (Wed 11-Dec-19 13:42:12)

Standard User billford
(elder) Wed 11-Dec-19 10:02:11
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Re: Packet Loss Still Happening With IDnet


[re: jaydub] [link to this post]
 
In reply to a post by jaydub:
OK. This morning's snapshot. Possible improvement but still some blips:

https://www.thinkbroadband.com/broadband/monitoring/...

Will keep track of it and see what it looks like again this evening.
Same here:

My Broadband Ping

IPv6 is a bit worse, but the same pattern.
This may be down to GEA link problems at our local fibre exchange rather than something that you should take on borad as a recomendation.
Agreed, it's really a local matter (in terms of network topology rather than geography).

Bill
Standard User Andrue
(eat-sleep-adslguide) Wed 11-Dec-19 13:35:10
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Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
In reply to a post by beefcakechipz:
Well in almost 2 years with idnet not much has gone wrong until the packet loss 10 days ago, i know its down to Zen and can only hope all is fixed tomorrow.
My TBBQM is worse today.

https://www.thinkbroadband.com/broadband/monitoring/...

---
Andrue Cope
Brackley, UK
Standard User jaydub
(fountain of knowledge) Wed 11-Dec-19 13:57:03
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Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
Mine isn't looking any better than the last few days. I will be emailing Brian tonight with a snapshot for the day, but here is my Live BQM trace, so you can see what my connection is doing in real time:
https://www.thinkbroadband.com/broadband/monitoring/...

Have you all logged calls with IDNet? If not, can I suggest you do as we are probably not all on the same backhaul.

If we have a consistent issue across both Zen and BTw backhauls that suggests something closer to home to IDNet.
Standard User beefcakechipz
(learned) Wed 11-Dec-19 14:09:20
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Re: Packet Loss Still Happening With IDnet


[re: jaydub] [link to this post]
 
Mine is also worse today

My Broadband Ping

I reported the packet loss over 7 days ago to idnet but i got no reply other than a statement on the website saying Zens network has some problems.

I have again sent another e-mail to idnet to report this issue and im waiting on an answer to what is wrong.

Edited by beefcakechipz (Wed 11-Dec-19 14:18:02)

Standard User Andrue
(eat-sleep-adslguide) Wed 11-Dec-19 14:15:37
Print Post

Re: Packet Loss Still Happening With IDnet


[re: jaydub] [link to this post]
 
In reply to a post by jaydub:
Mine isn't looking any better than the last few days. I will be emailing Brian tonight with a snapshot for the day, but here is my Live BQM trace, so you can see what my connection is doing in real time:
https://www.thinkbroadband.com/broadband/monitoring/...

Have you all logged calls with IDNet? If not, can I suggest you do as we are probably not all on the same backhaul.

If we have a consistent issue across both Zen and BTw backhauls that suggests something closer to home to IDNet.
I've just emailed support and got this response:

'What issues are you experiencing with the connection?

Can you run some ping tests and traceroutes and send across the results. We are seeing no issues on the network.


Kind regards

Steve'

I've just replied telling him to look at the graph and asking him to escalate the issue.

---
Andrue Cope
Brackley, UK

Edited by Andrue (Wed 11-Dec-19 14:18:50)

Standard User beefcakechipz
(learned) Wed 11-Dec-19 14:24:27
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Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
idnet have told me i need to send traceroutes to help them find the issue, they also told me my circuit is with BTW.

Edited by beefcakechipz (Wed 11-Dec-19 15:17:14)

Standard User billford
(elder) Wed 11-Dec-19 16:00:03
Print Post

Re: Packet Loss Still Happening With IDnet *DELETED*


[re: beefcakechipz] [link to this post]
 
Post deleted by billford
Standard User billford
(elder) Wed 11-Dec-19 16:11:44
Print Post

Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
In reply to a post by Andrue:
I've just replied telling him to look at the graph and asking him to escalate the issue.

Network Status page:
Notifications
Broadband - ADSL/FTTC/FTTP
We are aware that some broadband customers are experiencing a low level (under 2% ) of packet loss. Whilst such a low level will not effect regular activity we regard any measurable level of packet loss as unacceptable. We are pursing the cause of the issue with our suppliers.


Bill
Standard User Andrue
(eat-sleep-adslguide) Wed 11-Dec-19 17:01:11
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Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
In reply to a post by beefcakechipz:
idnet have told me i need to send traceroutes to help them find the issue, they also told me my circuit is with BTW.
I got a reply from Brian indicating that they are chasing the issue with their suppliers. And at least their status page acknowledges the issue finally.

---
Andrue Cope
Brackley, UK
Standard User beefcakechipz
(learned) Wed 11-Dec-19 19:21:43
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Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
yes well done to everyone for reporting this smile Lets hope all goes back to normal
Standard User GonePostal
(member) Wed 11-Dec-19 20:27:08
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Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
In reply to a post by beefcakechipz:
yes well done to everyone for reporting this smile Lets hope all goes back to normal


Indeed so, but the lack of a positive customer service response to a problem reported many times in public media (and presumably also on their own customer reporting systems) does call into question the premium paid to this ISP to supposedly bring a better informed and more pro-active response to customer problems.

On top of that, there is the long e-mail chain I have had with their support regarding the big discrepancy between our sync speed, download speed, BTw IP profile and profile they were reading from the radius server which was eventually dismissed after some days of correspondence with a note that we were on re-transmission high so they couldn't do anything about it.

Then again there is the acknowledgment from their support that they have a bespoke firmware from Billion installed on the current 8800AXL R2 they supply to customers but they do not intend to let anyone with that router bought from IDNet pre-patch know that there is a bespoke download available. Nor will they confirm they will roll out any future bespoke patch from Billion to their customers if that situation arises

This all makes hindsight wonder whether a renewal a couple of months ago so that we could continue to pay a premium for a better standard of customer service was the wisest decision.

Edited by GonePostal (Wed 11-Dec-19 20:39:12)

Standard User jaydub
(fountain of knowledge) Wed 11-Dec-19 21:36:26
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Re: Packet Loss Still Happening With IDnet


[re: GonePostal] [link to this post]
 
In reply to a post by GonePostal:
Indeed so, but the lack of a positive customer service response to a problem reported many times in public media (and presumably also on their own customer reporting systems) does call into question the premium paid to this ISP to supposedly bring a better informed and more pro-active response to customer problems.

On top of that, there is the long e-mail chain I have had with their support regarding the big discrepancy between our sync speed, download speed, BTw IP profile and profile they were reading from the radius server which was eventually dismissed after some days of correspondence with a note that we were on re-transmission high so they couldn't do anything about it.

Then again there is the acknowledgment from their support that they have a bespoke firmware from Billion installed on the current 8800AXL R2 they supply to customers but they do not intend to let anyone with that router bought from IDNet pre-patch know that there is a bespoke download available. Nor will they confirm they will roll out any future bespoke patch from Billion to their customers if that situation arises

This all makes hindsight wonder whether a renewal a couple of months ago so that we could continue to pay a premium for a better standard of customer service was the wisest decision.

I have some sympathies with you GP, particularly as I am on annual subscription that was due out today. Even then we are not tied in as IDNet have previously informed me that although I pay annually I am on on a rolling 30 day contract and not locked into another 12 month period. If I left mid way through the year, I would be refunded for any full unused months I have paid in advance for.

To be honest, I am struggling to find anybody I feel is offering better value for money and who provides a better than budget service. I have a small list of other ISPs I would consider after a bad experiene with Sky and they are either more expensive (AAISP or Uno) or may not provide as good a service: Zen (Cheaper BB but significantly dearer phone charges + single thread speed issues in the past); Pulse 8 (OK but support not as good as IDNet in my view); and Uno's Duo product (low assured line speed).

I too have had a run in with IDNet regarding my IP Profile, which is 73.77Mbps on and 80Mbps sync and not received what I considered an appropriate response, but I think I would only get more joy elsewhere if I was willing to spend £10 a month extra with AAISP or Uno and I am not willing to make that commitment.
Standard User jaydub
(fountain of knowledge) Wed 11-Dec-19 21:42:46
Print Post

Re: Packet Loss Still Happening With IDnet


[re: jaydub] [link to this post]
 
And here is today's snapshot:

https://www.thinkbroadband.com/broadband/monitoring/...

Certainly no better than yesterday's:
https://www.thinkbroadband.com/broadband/monitoring/...

Let's see what IDNet say tomorrow.
Standard User mrkevlh
(newbie) Wed 11-Dec-19 22:12:23
Print Post

Re: Packet Loss Still Happening With IDnet


[re: jaydub] [link to this post]
 
I'm with IDNET and noticed the same on my BQM graphs My BQM
Standard User beefcakechipz
(learned) Wed 11-Dec-19 23:03:11
Print Post

Re: Packet Loss Still Happening With IDnet


[re: mrkevlh] [link to this post]
 
I contacted idnet via e-mail in late november to report the packet loss and got no reply on it.
I contacted them this week and they told me they would only raise it with Zen if they had more info, bearing in mind there is a couple of posts with people complaining about it on here.
2 Years with idnet now and i'm not sure that paying extra is really worth it because the last few weeks support has been poor.
I might try Uno if they also offer 30 day rolling contracts.

Edited by beefcakechipz (Wed 11-Dec-19 23:14:09)

Standard User mrkevlh
(newbie) Thu 12-Dec-19 07:17:21
Print Post

Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
Uno do appear to offer 1 month contracts and you have a choice of BTW or TT backhauls. However, after many years they still don't offer IPv6. Soon as they sort that out I'd move.
Standard User Andrue
(eat-sleep-adslguide) Thu 12-Dec-19 10:57:58
Print Post

Re: Packet Loss Still Happening With IDnet


[re: mrkevlh] [link to this post]
 
Yeah it's tricky. I've generally had a good experience with IDNet but they have their poor moments. I remember the first time I was with them when it was mostly my persistence that got Simon to track down a misconfigured LNS that was causing single threaded speeds to be throttled to 10Mb/s.

And I left Plusnet to come back because I was fed up with having to fight to get Support to take issues seriously (plus it was embarrassing telling my technical friends that I still didn't have native IPv6). But I don't want to pay any more and I do believe that IDNet care about their service I just think we have to get through first line support.

But it's close to the point where the only thing holding me back from a change is lack of choice and the hassle of reconfiguring my domain.

---
Andrue Cope
Brackley, UK
Standard User billford
(elder) Thu 12-Dec-19 19:15:49
Print Post

Re: Packet Loss Still Happening With IDnet


[re: jaydub] [link to this post]
 
Promising...

IPv4:My Broadband Ping

IPv6: My Broadband Ping

Fingers crossed wink

Bill
Standard User beefcakechipz
(learned) Thu 12-Dec-19 20:00:49
Print Post

Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
Hmm

My Broadband Ping
Standard User billford
(elder) Thu 12-Dec-19 20:14:34
Print Post

Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
"Hmm" indeed frown

Maybe any regionality might give someone a clue...

Bill
Standard User GonePostal
(member) Thu 12-Dec-19 20:24:11
Print Post

Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
Problem much reduced but still seeing little spikes of red in rural Northumberland (NEEN exchange).
Standard User beefcakechipz
(learned) Thu 12-Dec-19 21:26:31
Print Post

Re: Packet Loss Still Happening With IDnet


[re: GonePostal] [link to this post]
 
Wonder if they will update us on what the fault is.
Standard User Andrue
(eat-sleep-adslguide) Thu 12-Dec-19 21:44:11
Print Post

Re: Packet Loss Still Happening With IDnet


[re: GonePostal] [link to this post]
 
In reply to a post by GonePostal:
Problem much reduced but still seeing little spikes of red in rural Northumberland (NEEN exchange).
Slightly better here but still seeing occasional short spikes.

Is anyone else finding it a struggle to run the TBB speetest? Mine fails most of the time with error code 1011: (server may be busy).

---
Andrue Cope
Brackley, UK

Edited by Andrue (Thu 12-Dec-19 21:45:46)

Standard User beefcakechipz
(learned) Thu 12-Dec-19 22:21:12
Print Post

Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
My speedtest is working fine but over the last hour i've hand some ping spikes, maybe zen is working on things or maybe not tongue

Edited by beefcakechipz (Thu 12-Dec-19 22:21:43)

Standard User billford
(elder) Thu 12-Dec-19 22:25:51
Print Post

Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
In reply to a post by Andrue:
Is anyone else finding it a struggle to run the TBB speetest? Mine fails most of the time with error code 1011: (server may be busy).
No problems here.

Bill
Standard User beefcakechipz
(learned) Fri 13-Dec-19 11:16:08
Print Post

Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
Still not fixed

My Broadband Ping
Standard User billford
(elder) Fri 13-Dec-19 11:21:29
Print Post

Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
Possibly a bit early in the day, but I agree: My Broadband Ping

Bill
Standard User jaydub
(fountain of knowledge) Fri 13-Dec-19 11:39:37
Print Post

Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
Mine's still spiking:
https://www.thinkbroadband.com/broadband/monitoring/...

Cheshire / GM border area.
Standard User Andrue
(eat-sleep-adslguide) Fri 13-Dec-19 13:24:16
Print Post

Re: Packet Loss Still Happening With IDnet


[re: jaydub] [link to this post]
 
Mine too.

https://www.thinkbroadband.com/broadband/monitoring/...

Although I did manage to run a TBB speed test an hour ago.

---
Andrue Cope
Brackley, UK
Standard User tomp
(learned) Fri 13-Dec-19 17:36:45
Print Post

Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
I too am seeing this issue over the last week, very similar intermittent spikes of loss.

Am on FTTC 80/20.
Standard User billford
(elder) Fri 13-Dec-19 17:58:12
Print Post

Re: Packet Loss Still Happening With IDnet


[re: tomp] [link to this post]
 
Intermittent but fairly regular... difficult to scale accurately from a BQM graph but it looks like about 35-40 minute intervals on mine.

Bill
Standard User beefcakechipz
(learned) Fri 13-Dec-19 22:08:04
Print Post

Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
Is anyone with Zen getting this packet loss ?
Standard User billford
(elder) Fri 13-Dec-19 22:18:10
Print Post

Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
Don't know- haven't seen it mentioned, and can't find a 'live" BQM link.

Bill
Standard User radar
(regular) Sat 14-Dec-19 05:44:53
Print Post

Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
In reply to a post by billford:
Don't know- haven't seen it mentioned, and can't find a 'live" BQM link.


Not getting it on Zen here.

https://www.thinkbroadband.com/broadband/monitoring/...

Standard User billford
(elder) Sat 14-Dec-19 09:46:00
Print Post

Re: Packet Loss Still Happening With IDnet


[re: radar] [link to this post]
 
Thanks.

Those spikes of ~30% loss are interesting- I've been occasionally seeing similar over the last couple of weeks. Not correlated with yours so probably not related, and not worth getting excited about, but interesting nonetheless.

Bill
Standard User radar
(regular) Sat 14-Dec-19 15:51:52
Print Post

Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
In reply to a post by billford:
Thanks.

Those spikes of ~30% loss are interesting- I've been occasionally seeing similar over the last couple of weeks. Not correlated with yours so probably not related, and not worth getting excited about, but interesting nonetheless.


Bill those spikes are when the Draytek router rebooted, I have not yet found the reason for it rebooting occasionally. It could be the power supply but not tried replacing it yet. The modem is the Huawei HG612 and that does not reboot only the Draytek 2860 Vn-Plus.

Standard User billford
(elder) Sat 14-Dec-19 16:07:22
Print Post

Re: Packet Loss Still Happening With IDnet


[re: radar] [link to this post]
 
In reply to a post by radar:
Bill those spikes are when the Draytek router rebooted, I have not yet found the reason for it rebooting occasionally. It could be the power supply but not tried replacing it yet. The modem is the Huawei HG612 and that does not reboot only the Draytek 2860 Vn-Plus.
Hmm, odd... thanks for the explanation, I'll have to look elsewhere for mine (if they get enough to bother with).

Bill
Standard User Andrue
(eat-sleep-adslguide) Sat 14-Dec-19 20:39:23
Print Post

Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
In reply to a post by beefcakechipz:
All related to this https://forums.thinkbroadband.com/zen/t/4631553-what...

Each day i get more and more red spikes frown

My Broadband Ping
I think it might finally be fixed. No significant packet loss here all day.

https://www.thinkbroadband.com/broadband/monitoring/...

High latency is courtesy of Netflix smile

---
Andrue Cope
Brackley, UK
Standard User billford
(elder) Sat 14-Dec-19 21:03:39
Print Post

Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
In reply to a post by Andrue:
I think it might finally be fixed. No significant packet loss here all day.igh latency is courtesy of Netflix smile
It's discernible on my IPv6 graph if you look closely- My Broadband Ping

IPv4 is essentially clear, but I want to see it through a normal working day before giving it the thumbs-up.

Bill
Standard User GonePostal
(member) Sat 14-Dec-19 21:27:26
Print Post

Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
Still seeing the regular pattern on both IPv4 and IPv6 (although the amplitude is greatly reduced and you need to expand the graphs to see all of the "spikes").
Standard User Andrue
(eat-sleep-adslguide) Sat 14-Dec-19 21:27:30
Print Post

Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
In reply to a post by billford:
In reply to a post by Andrue:
I think it might finally be fixed. No significant packet loss here all day.igh latency is courtesy of Netflix smile
It's discernible on my IPv6 graph if you look closely- My Broadband Ping

IPv4 is essentially clear, but I want to see it through a normal working day before giving it the thumbs-up.
Yeah there's a bit on my IPv6 but as that's pinging my email server I tend to ignore it.

https://www.thinkbroadband.com/broadband/monitoring/...

Interestingly my IPv4 ping seems worse (esp with that single big spike). Strange that. Maybe something to do with me streaming from Netflix at the time. I assume the router considers ICMP requests going to a local host to be more important than responding to the ones directed at itself.

---
Andrue Cope
Brackley, UK

Edited by Andrue (Sat 14-Dec-19 21:29:10)

Standard User beefcakechipz
(learned) Sat 14-Dec-19 21:36:10
Print Post

Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
Looking better but i also want to see it clear for 1-2 days before i get all excited about it being fixed.

My Broadband Ping

Edited by beefcakechipz (Sat 14-Dec-19 21:37:37)

Standard User billford
(elder) Sat 14-Dec-19 21:53:03
Print Post

Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
In reply to a post by Andrue:
Maybe something to do with me streaming from Netflix at the time.
Quite likely I'd think- increased traffic seldom improves anything tongue

Bill
Standard User beefcakechipz
(learned) Sat 14-Dec-19 23:30:55
Print Post

Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
my packet loss has started to pick up again ... if not fixed in a couple more days i'm moving host.

Edited by beefcakechipz (Sat 14-Dec-19 23:31:18)

Standard User Andrue
(eat-sleep-adslguide) Sun 15-Dec-19 08:12:13
Print Post

Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
In reply to a post by beefcakechipz:
my packet loss has started to pick up again ... if not fixed in a couple more days i'm moving host.
Still pretty clean here. Still struggling to run TBB speed test though :-/

---
Andrue Cope
Brackley, UK
Standard User beefcakechipz
(learned) Sun 15-Dec-19 13:40:33
Print Post

Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
Mine is looking much less this afternoon so fingers crossed, i have no problems with running TBB if you are using chrome check its upto date as mine had a wee update 2 days ago.
Standard User jaydub
(fountain of knowledge) Mon 16-Dec-19 00:49:05
Print Post

Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
Mine has looked much better over the weekend.

Here is Sunday's graph.

I do wonder if this is because there is significantly less business use over the weekend, so will be interested to see what tomorrow brings.
Standard User billford
(elder) Mon 16-Dec-19 09:24:59
Print Post

Re: Packet Loss Still Happening With IDnet


[re: jaydub] [link to this post]
 
In reply to a post by jaydub:
I do wonder if this is because there is significantly less business use over the weekend, so will be interested to see what tomorrow brings.
Not looking promising frown

My Broadband Ping

Bill
Standard User GonePostal
(committed) Mon 16-Dec-19 09:43:56
Print Post

Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
Very similar looking graph in Northumberland.
Standard User mrkevlh
(newbie) Mon 16-Dec-19 09:54:29
Print Post

Re: Packet Loss Still Happening With IDnet


[re: GonePostal] [link to this post]
 
After a quiet weekend my graph is also looking like it's going to be another day of red spikes.
Standard User Andrue
(eat-sleep-adslguide) Mon 16-Dec-19 11:00:53
Print Post

Re: Packet Loss Still Happening With IDnet


[re: mrkevlh] [link to this post]
 
In reply to a post by mrkevlh:
After a quiet weekend my graph is also looking like it's going to be another day of red spikes.
Yup same here frown

https://www.thinkbroadband.com/broadband/monitoring/...

And IDNet status page is now saying that everything is tickety-boo.

---
Andrue Cope
Brackley, UK

Edited by Andrue (Mon 16-Dec-19 11:05:16)

Standard User billford
(elder) Mon 16-Dec-19 12:15:18
Print Post

Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
I can’t help feeling that the periodicity is a clue- at half hour(ish) intervals something is causing significant packet loss. It could be on Zen (probably is) or it could be something on IDNet which was previously working properly but has been broken by whatever changes on Zen led to all the fuss in the first place.

Either way, surely somebody must know what functions are running at what intervals and check out (or switch off!) the possible culprits?

Bill
Standard User mixt
(fountain of knowledge) Mon 16-Dec-19 14:01:11
Print Post

Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
I can also confirm that the issue still persists and is unresolved.

IDNet Fibre Unlimited 55/10 with Native IPv6
Automated Hourly HTTP×6 Cloudflare Speed Tests (3×IPv4+3×IPv6)
Previous ISPs » Zen (40/10 FTTC) | aaisp.net (40/10 FTTC) | Virgin Media (50Mb Cable) | Be* Un Limited (ADSL2+) | Zen (ADSL)
Download Maximiser | BIND GeoDNS | Are you being bløcked?
Standard User billford
(elder) Mon 16-Dec-19 14:24:49
Print Post

Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
In reply to a post by Andrue:
And IDNet status page is now saying that everything is tickety-boo.
The previous message is back now tongue

Bill
Standard User jaydub
(fountain of knowledge) Mon 16-Dec-19 14:29:35
Print Post

Re: Packet Loss Still Happening With IDnet


[re: mixt] [link to this post]
 
Mine is also spiking much more heavily today.

I've lost count of who is on Zen and who is on BTw, but it strikes me if both Backhaul providers are affected than it might be something going awry in IDNet's core network. I am on BTw.

This issue is having no significant impact on our home network.

I would be totally oblivious to it if I didn't drop in here and use DSLStats to monitor my connection.
Standard User jaydub
(fountain of knowledge) Mon 16-Dec-19 14:32:17
Print Post

Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
In reply to a post by billford:
In reply to a post by Andrue:
And IDNet status page is now saying that everything is tickety-boo.
The previous message is back now tongue

Perhaps Big Brother is watching! wink
Standard User Andrue
(eat-sleep-adslguide) Mon 16-Dec-19 15:21:56
Print Post

Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
Just had an email from Support saying that one of their suppliers has made some changes that might fix the issue. Time will tell.

---
Andrue Cope
Brackley, UK
Standard User beefcakechipz
(learned) Mon 16-Dec-19 16:05:29
Print Post

Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
sunday it looked great but today is terrible again

My Broadband Ping

I would love to know what the issue is and i'm on BTW too.

Thought maybe someone from idnet would have replied to this post about whats going on.

Edited by beefcakechipz (Mon 16-Dec-19 16:07:58)

Standard User GonePostal
(committed) Mon 16-Dec-19 16:17:22
Print Post

Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
I've got BQM set up for both IPV4 and IPV6 connections. No spikes on IPV4 since 14:00 but a couple of spikes since then on IPV6. Previously the two graphs pretty well mirrored each other.
Standard User billford
(elder) Mon 16-Dec-19 16:26:12
Print Post

Re: Packet Loss Still Happening With IDnet


[re: GonePostal] [link to this post]
 
In reply to a post by GonePostal:
No spikes on IPV4 since 14:00 but a couple of spikes since then on IPV6.
I haven't seen a single red pixel on either graph since about the same time... far too soon to be sure, but it's showing promise smile

Bill
Standard User beefcakechipz
(learned) Mon 16-Dec-19 16:34:06
Print Post

Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
Has anyone here heard from idnet about the cause of the red devil spikes ?
Standard User billford
(elder) Mon 16-Dec-19 16:46:47
Print Post

Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
In reply to a post by beefcakechipz:
Has anyone here heard from idnet about the cause of the red devil spikes ?
I don't think so, and I doubt if we ever will.

I'm as curious as you but let's face it- if it's been fixed it's none of our business. If it was a Zen issue then it's also possible that IDNet aren't aware of the details because, strictly speaking, what Zen do is none of their business either crazy

Bill
Standard User beefcakechipz
(learned) Mon 16-Dec-19 16:48:20
Print Post

Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
True but it be nice to know what got fixed wink or should i say what is still NOT fixed tongue

Edited by beefcakechipz (Mon 16-Dec-19 16:51:25)

Standard User jaydub
(fountain of knowledge) Tue 17-Dec-19 08:04:05
Print Post

Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
Looking good here.

No packet loss since ~ 14:45 yesterday.
Standard User GonePostal
(committed) Tue 17-Dec-19 09:54:24
Print Post

Re: Packet Loss Still Happening With IDnet


[re: jaydub] [link to this post]
 
Couple of blips on IPV6 between 14:00 and 18:00 yesterday but a clean bill of health on both IPV4 and IPV6 since then.

Fingers crossed.
ISP Representative simon_idnet
(isp) Tue 17-Dec-19 09:58:47
Print Post

Re: Packet Loss Still Happening With IDnet


[re: jaydub] [link to this post]
 
Apologies for the length of time it took to get this resolved. It was a tricky issue to track down because it only effected some customers. It turned out to be a configuration fault on some equipment upstream of us, within the network of one of our suppliers. This has now been corrected and the issue resolved.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User tomp
(learned) Tue 17-Dec-19 10:27:14
Print Post

Re: Packet Loss Still Happening With IDnet


[re: simon_idnet] [link to this post]
 
Thanks Simon.

Do you know why it affected lines on both BTW and Zen backhaul?
Standard User billford
(elder) Tue 17-Dec-19 10:28:07
Print Post

Re: Packet Loss Still Happening With IDnet


[re: simon_idnet] [link to this post]
 
Thank you Simon, red never has been one of my favourite colours tongue

Bill
Standard User mrkevlh
(newbie) Tue 17-Dec-19 10:48:54
Print Post

Re: Packet Loss Still Happening With IDnet


[re: simon_idnet] [link to this post]
 
All looks good from my end now. No more red spikes. laugh
Standard User Andrue
(eat-sleep-adslguide) Tue 17-Dec-19 12:16:55
Print Post

Re: Packet Loss Still Happening With IDnet


[re: simon_idnet] [link to this post]
 
In reply to a post by simon_idnet:
Apologies for the length of time it took to get this resolved. It was a tricky issue to track down because it only effected some customers. It turned out to be a configuration fault on some equipment upstream of us, within the network of one of our suppliers. This has now been corrected and the issue resolved.
Yes, it's looking good for me now as well.

---
Andrue Cope
Brackley, UK
Standard User beefcakechipz
(regular) Tue 17-Dec-19 15:24:23
Print Post

Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
Thanks for info simon todays bqm is looking much better

My Broadband Ping
Standard User jaydub
(fountain of knowledge) Tue 17-Dec-19 22:06:00
Print Post

Re: Packet Loss Still Happening With IDnet


[re: simon_idnet] [link to this post]
 
Always good when the MD takes time to respond. Thanks, Simon.

I'm struggling to see any red spikes on my BQM today.

The resolution would only appaer to affect BTw customers though if Simon is correct, unless they have an upstraem supplier between them and the backhaul supplier, which seems unlikely.
Standard User GonePostal
(committed) Sat 21-Dec-19 09:20:28
Print Post

Re: Packet Loss Still Happening With IDnet


[re: GonePostal] [link to this post]
 
Since 19:00 yesterday things have gone mental here and both IPV4 and IPV6 BQMs are showing massive numbers of red spikes (much more often and of greater amplitude than during the recent events).

Anyone else seeing the same?
Standard User billford
(elder) Sat 21-Dec-19 09:29:07
Print Post

Re: Packet Loss Still Happening With IDnet


[re: GonePostal] [link to this post]
 
No problem here (South Oxon).

My Broadband Ping

Bill
Standard User beefcakechipz
(regular) Sat 21-Dec-19 10:18:59
Print Post

Re: Packet Loss Still Happening With IDnet


[re: billford] [link to this post]
 
Mine is fine .... and all the yellow is from netflix.

My Broadband Ping

Edited by beefcakechipz (Sat 21-Dec-19 10:21:07)

Standard User jaydub
(fountain of knowledge) Sat 21-Dec-19 10:30:20
Print Post

Re: Packet Loss Still Happening With IDnet


[re: beefcakechipz] [link to this post]
 
No problem here on the outskirts of Stockport
Standard User mrkevlh
(newbie) Sat 21-Dec-19 10:53:57
Print Post

Re: Packet Loss Still Happening With IDnet


[re: GonePostal] [link to this post]
 
Same issue here My BQM.

Edited by mrkevlh (Sat 21-Dec-19 11:01:21)

Standard User RobertoS
(elder) Sat 21-Dec-19 10:59:31
Print Post

Re: Packet Loss Still Happening With IDnet


[re: mrkevlh] [link to this post]
 
Christmas tree or similar flashing decorations? Maybe a neighbour’s.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde
Standard User GonePostal
(committed) Sat 21-Dec-19 18:56:03
Print Post

Re: Packet Loss Still Happening With IDnet


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Christmas tree or similar flashing decorations? Maybe a neighbour’s.


Nothing changed in our house and all of the immediately adjacent premises are holiday lets and not currently occupied - although that will change from about tomorrow!

However, I've been out all day and have just returned home. Going to the BQM graphs now shows a reversion to no packet loss since about 14:00 (bar 1 spike on the IPV6 graph which is not mirrored in the IPV4 graph).

Hopefully something local which has cleared itself and we are back to normal but thanks for the tip.

Edited by GonePostal (Sat 21-Dec-19 18:57:47)

Standard User Andrue
(eat-sleep-adslguide) Sat 21-Dec-19 20:28:48
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Re: Packet Loss Still Happening With IDnet


[re: GonePostal] [link to this post]
 
In reply to a post by GonePostal:
Since 19:00 yesterday things have gone mental here and both IPV4 and IPV6 BQMs are showing massive numbers of red spikes (much more often and of greater amplitude than during the recent events).

Anyone else seeing the same?
Yup, I've been visiting my Dad overnight and after getting back just happened to check my TBBQM and it looks bad for yesterday:

https://www.thinkbroadband.com/broadband/monitoring/...

IPv6 looks horrible:

https://www.thinkbroadband.com/broadband/monitoring/...

But that's bouncing of my email server rather than the router so I tend to take that with a pinch of salt anyway.

Seems okay now though.

---
Andrue Cope
Brackley, UK

Edited by Andrue (Sat 21-Dec-19 20:31:00)

Standard User GonePostal
(committed) Sun 22-Dec-19 11:11:29
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Re: Packet Loss Still Happening With IDnet


[re: Andrue] [link to this post]
 
Just received this from Miriam:

"We identified and resolved a failing link between two data centres at approximately 6pm last night".
Standard User jaydub
(fountain of knowledge) Sun 22-Dec-19 18:44:53
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Re: Packet Loss Still Happening With IDnet


[re: GonePostal] [link to this post]
 
Looks like they are on the case. Not seen any impact on our connection, so must be localised.
Standard User beefcakechipz
(regular) Sun 22-Dec-19 21:02:08
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Re: Packet Loss Still Happening With IDnet


[re: jaydub] [link to this post]
 
Notifications
EtherPro Leased Lines
A switch failure in one of our suppliers networks is affecting some leased-line customers. Replacement parts are en-route.


Posted: 2019-12-22 19:29:52 Updated: 2019-12-22 19:29:52

Notifications are also available by RSS feed at http://www.idnet.net/statusrss.php, our Customer Portal and Apps.


Idnet been having one or two issues as of late hope things are fixed for christmas crazy
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