random disconnections

Theres no work in my area and my family internet is with zen they are fine but my idnet connection for the last week is randomly disconnecting.

https://www.thinkbroadband.com/broadband/monitoring/...

Market B exchange in North Northumberland and not seeing any problems.

No problems here in the Stockport area on BTw Backhaul.

Have you tried the ‘basic’ steps ?

Is the dialling tone on the landline crackle free ?

Any notable difference in your router stats ?

Is the router dropping sync, or is it just dropping PPP ?

Is this (possibly) just wifi, does a wired connection stay up ?

Is IDnet a reseller of TalkTalk Business?

If so, I have been seeing the same issue on our Pulse8 line (TTB LLU and backhaul).

The disconnects got 'fixed' on changing my router hardware. But now we see spikes up in latency where previously the PPP would just drop (and re-connect fine straight away).

IDNet isn't a reseller of TTB, however it does purchase backhaul capacity from TTBw along with BTw and Zen for its FTTC connections.

I know because I have been on all three at various times.

more disconnections at random times, modem hangup !

https://www.thinkbroadband.com/broadband/monitoring/...

Those don't look like disconnections to me. Just heavy use and quite a few lost packets.

Edit: The spikes in your OP graph from top to bottom, through the green, are probably disconnections.

Edited by RobertoS (Thu 09-Apr-20 18:51:18)

In reply to a post by RobertoS:

Those don't look like disconnections to me. Just heavy use and quite a few lost packets.

Edit: The spikes in your OP graph from top to bottom, through the green, are probably disconnections.

The "heavy use" is a fault, I've got it on my BQMs as well.

From the IDNet Status page:

Broadband - ADSL/FTTC/FTTP
Engineers are currently investigating an issue with one of our links out to our suppliers. This caused a disconnection and reconnection where traffic failed over to our secondary link. We are continuing to monitor and chase for further updates with suppliers and are monitoring increased latency levels due to the increased traffic on the secondary link.

Please accept our apologies for any inconvenience caused
Posted: 2020-04-09 13:04:22 Updated: 2020-04-09 13:04:22

Zen (backhaul provider) also have a fault reported here whose "detected" time (12:05) matches up nicely.

Edited by billford (Thu 09-Apr-20 19:18:39)

ahh thanks guys then this explains this

https://www.thinkbroadband.com/broadband/monitoring/...

I'm not even a heavy user so this is why i was confussed, but you have cleared that up for me