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Standard User beefcakechipz
(regular) Tue 31-Mar-20 19:45:57
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random disconnections


[link to this post]
 
Theres no work in my area and my family internet is with zen they are fine but my idnet connection for the last week is randomly disconnecting.

https://www.thinkbroadband.com/broadband/monitoring/...
Standard User GonePostal
(committed) Tue 31-Mar-20 20:51:48
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Re: random disconnections


[re: beefcakechipz] [link to this post]
 
Market B exchange in North Northumberland and not seeing any problems.
Standard User jaydub
(fountain of knowledge) Tue 31-Mar-20 23:54:42
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Re: random disconnections


[re: beefcakechipz] [link to this post]
 
No problems here in the Stockport area on BTw Backhaul.


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Standard User Zarjaz
(eat-sleep-adslguide) Thu 02-Apr-20 06:33:18
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Re: random disconnections


[re: beefcakechipz] [link to this post]
 
Have you tried the ‘basic’ steps ?

Is the dialling tone on the landline crackle free ?

Any notable difference in your router stats ?

Is the router dropping sync, or is it just dropping PPP ?

Is this (possibly) just wifi, does a wired connection stay up ?

Standard User ohit
(newbie) Wed 08-Apr-20 12:23:47
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Re: random disconnections


[re: beefcakechipz] [link to this post]
 
Is IDnet a reseller of TalkTalk Business?

If so, I have been seeing the same issue on our Pulse8 line (TTB LLU and backhaul).

The disconnects got 'fixed' on changing my router hardware. But now we see spikes up in latency where previously the PPP would just drop (and re-connect fine straight away).

Pulse8 | Virgin Media
load balancing router
Standard User jaydub
(fountain of knowledge) Wed 08-Apr-20 22:09:28
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Re: random disconnections


[re: ohit] [link to this post]
 
IDNet isn't a reseller of TTB, however it does purchase backhaul capacity from TTBw along with BTw and Zen for its FTTC connections.

I know because I have been on all three at various times.
Standard User beefcakechipz
(regular) Thu 09-Apr-20 15:02:53
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Re: random disconnections


[re: jaydub] [link to this post]
 
more disconnections at random times, modem hangup !

https://www.thinkbroadband.com/broadband/monitoring/...
Standard User RobertoS
(elder) Thu 09-Apr-20 18:48:42
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Re: random disconnections


[re: beefcakechipz] [link to this post]
 
Those don't look like disconnections to me. Just heavy use and quite a few lost packets.

Edit: The spikes in your OP graph from top to bottom, through the green, are probably disconnections.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde

Edited by RobertoS (Thu 09-Apr-20 18:51:18)

Standard User billford
(elder) Thu 09-Apr-20 19:16:32
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Re: random disconnections


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Those don't look like disconnections to me. Just heavy use and quite a few lost packets.

Edit: The spikes in your OP graph from top to bottom, through the green, are probably disconnections.
The "heavy use" is a fault, I've got it on my BQMs as well.

From the IDNet Status page:
Broadband - ADSL/FTTC/FTTP
Engineers are currently investigating an issue with one of our links out to our suppliers. This caused a disconnection and reconnection where traffic failed over to our secondary link. We are continuing to monitor and chase for further updates with suppliers and are monitoring increased latency levels due to the increased traffic on the secondary link.

Please accept our apologies for any inconvenience caused
Posted: 2020-04-09 13:04:22 Updated: 2020-04-09 13:04:22

Zen (backhaul provider) also have a fault reported here whose "detected" time (12:05) matches up nicely.

Bill

Edited by billford (Thu 09-Apr-20 19:18:39)

Standard User beefcakechipz
(regular) Thu 09-Apr-20 20:04:54
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Re: random disconnections


[re: billford] [link to this post]
 
ahh thanks guys then this explains this

https://www.thinkbroadband.com/broadband/monitoring/...

I'm not even a heavy user so this is why i was confussed, but you have cleared that up for me smile
Standard User billford
(elder) Thu 09-Apr-20 21:40:36
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Re: random disconnections


[re: beefcakechipz] [link to this post]
 
Your BQM is the twin on mine!

Link


Good thing I didn't plan on streaming anything tonight, I suspect anything beyond SD would be a complete waste of time... hopefully it'll get fixed quickly.

Bill

Edited by billford (Thu 09-Apr-20 21:42:36)

Standard User billford
(elder) Thu 09-Apr-20 23:01:15
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Re: random disconnections


[re: billford] [link to this post]
 
It looks like it got fixed at about 10:45 smile smile smile

Fingers crossed...

Bill
Standard User beefcakechipz
(regular) Fri 10-Apr-20 00:41:23
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Re: random disconnections


[re: billford] [link to this post]
 
Fingers crossed

https://www.thinkbroadband.com/broadband/monitoring/...
Standard User RobertoS
(elder) Fri 10-Apr-20 01:31:57
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Re: random disconnections


[re: billford] [link to this post]
 
Quite amusing flicking backwards and forwards between the two BQMs. Completely identical.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde
Administrator MrSaffron
(staff) Fri 10-Apr-20 09:57:35
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Re: random disconnections


[re: beefcakechipz] [link to this post]
 
https://www.thinkbroadband.com/broadband/monitoring/...

Just looked at mine and similar. Had not looked before as had not noticed any divergence in normal feel.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User GonePostal
(committed) Fri 10-Apr-20 10:09:57
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Re: random disconnections


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
https://www.thinkbroadband.com/broadband/monitoring/...

Just looked at mine and similar. Had not looked before as had not noticed any divergence in normal feel.


Exactly the same experience as Mr. S.
Standard User jaydub
(fountain of knowledge) Fri 10-Apr-20 11:41:54
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Re: random disconnections


[re: GonePostal] [link to this post]
 
Similar experience here

IDNet Service Status page stll saying there is an intermittent outage issue:
https://www.idnet.com/support/networkstatus.php
Standard User beefcakechipz
(regular) Fri 10-Apr-20 11:47:53
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Re: random disconnections


[re: jaydub] [link to this post]
 
still not fixed seams to be happening again https://www.thinkbroadband.com/broadband/monitoring/...

Edited by beefcakechipz (Fri 10-Apr-20 21:47:11)

Standard User beefcakechipz
(regular) Sat 11-Apr-20 23:44:26
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Re: random disconnections


[re: beefcakechipz] [link to this post]
 
Thinking of switching isp as idnet networks been [censored] over the last 12 months.

Edited by beefcakechipz (Sun 12-Apr-20 10:59:16)

Standard User adslmax
(knowledge is power) Fri 24-Apr-20 23:06:07
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Re: random disconnections


[re: beefcakechipz] [link to this post]
 
lol I am glad I left IDNet ages ago back in 2007 as they are pile of rubbish and most expensive ISP.

PN FTTC 80/20 since 2014
Standard User jaydub
(fountain of knowledge) Sun 26-Apr-20 22:24:32
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Re: random disconnections


[re: adslmax] [link to this post]
 
They are neither, Max.

They might be more expensive than PlusNet, but they do get better reviews if the comparison function on this site is to be believed.

Let's just stay I stay with them, because I can't assure myself that I could get the same service elsewhere without a significant increase in price.

A&A and Uno I suspect are better, but cannot offer unlimited in the case of A&A and Uno cannot offer FTTC at the same price point for theitr standard service. Their Duo product is very competitive pricewise, but I'm not willing to take the rsik on a product with a 20 Mb/s assured rate.

YMMV of course.
Standard User mixt
(fountain of knowledge) Tue 28-Apr-20 12:06:09
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Re: random disconnections


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
as they are pile of rubbish

No, they are not.
In reply to a post by adslmax:
and most expensive ISP.

No, they are not.

I've been with them for a while now. I've also been through the other premium ISPs, Zen and A&A, before joining them, and I can say that, whilst IDNet is not the best of the best of the best (with honours), for the price point, they deliver a service which matches my expectations.

I can promise you that ... if you need a service which is the best of the best of the best, A&A is up there. When I was with them, there was never any slow down, or latency spikes, during ANY point of the day. It was flat out perfect, with the monthly charge reflecting that.

IDNet Fibre Unlimited 55/10 with Native IPv6
Automated Hourly HTTP✕6 Cloudflare Speed Tests (3✕IPv4+3✕IPv6)
Previous ISPs » Zen (40/10 FTTC) | aaisp.net (40/10 FTTC) | Virgin Media (50Mb Cable) | Be* Un Limited (ADSL2+) | Zen (ADSL)
Download Maximiser | BIND GeoDNS | Are you being blØcked?
Standard User adslmax
(knowledge is power) Tue 28-Apr-20 14:52:33
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Re: random disconnections


[re: jaydub] [link to this post]
 
I have no issues with PN always solid 80/20 and downloading still at 8.9 MB/sec wih 10GB video and the BQM are good too with no spikes or packet loss

https://www.thinkbroadband.com/broadband/monitoring/...

PN are good budget, no issues with FTTC and always get ticket reply from support via PN forum rather than online account ticket system.

IDNet just rip off price 80/20.

PN FTTC 80/20 since 2014
Standard User beefcakechipz
(regular) Tue 28-Apr-20 15:23:51
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Re: random disconnections


[re: adslmax] [link to this post]
 
Hmm i dunno i seam to be still getting random disconnection and now packet loss

Since lock down my connection has been having random packet loss and disconnections ive also emailed them twice about it and got no reply.
Only info i have from them is what they post on the website about planned works.
As for an isp there not too bad but i'm paying more than budget isp so i expect a better service.

Edited by beefcakechipz (Tue 28-Apr-20 17:57:51)

Standard User adslmax
(knowledge is power) Tue 28-Apr-20 16:47:56
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Re: random disconnections


[re: beefcakechipz] [link to this post]
 
Yeah that's why I never believe IDNet are top best isp than PN not always the case! Funny is PN haven't let me down since 2014 for my FTTC, the only downside is DLM banded my line at 74Meg instead of 80Meg but PN has request to BT to do remotely DLM resetted and got my 80Meg back. IDNet - will they do this - resetted DLM , no they won't!

PN FTTC 80/20 since 2014
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