Left IDNet FTTP to TalkTalk Business, will not issue refund?

I've been with IDNet for a year on their 1000/115 FTTP product, which for the most part was good until a noticeable increase in latency (as reported on here) as it appears I was on Zen backhaul. While the product was stable, the speeds were very varied throughout the day.

To save some cash and hope for greener grass, I decided to move to TalkTalk Business as they're month to month price is about £10 less and they're doing 3 months free.

The move happened yesterday and I'm already seeing a much improved service, hitting 900 or near enough on all the main speed tests and the ping to London has gone from circa 20/22 to 9, and everything does feel noticeably nipper (I use CloudFlare's 1.1.1.1 DNS on my router); while you did get decent speed tests with the right testing website, often initial connections felt slow on IDNet.

I just called IDNet and was surprised to be told that they don't refund part-months, having paid up till the 12th of October. I thought providing refunds for unused days was normal practice when switching ISPs?

The T&Cs on their website says:

In reference to www.idnet.com/terms-and-conditions.php:

16.1 Termination on notice
Either IDNet or the Customer may terminate the Agreement at any time by service of notice in writing upon the other party, such notice to take effect at the end of the current payment period. Upon termination of the Agreement under this Clause, we shall refund to you an appropriate portion of any periodic fees paid by you for the use of the Service

Am I reading it wrong? Surly the notice is the standard Openreach transfer notice that they receive, otherwise you would likely have your internet down if you were to specify 30 days notice in writing.

Edited by ubernick (Wed 28-Sep-22 15:05:22)

In reply to a post by ubernick:

I just called IDNet and was surprised to be told that they don't refund part-months, having paid up till the 12th of October. I thought providing refunds for unused days was normal practice when switching ISPs?

The T&Cs on their website says:

In reference to www.idnet.com/terms-and-conditions.php:

16.1 Termination on notice
Either IDNet or the Customer may terminate the Agreement at any time by service of notice in writing upon the other party, such notice to take effect at the end of the current payment period. Upon termination of the Agreement under this Clause, we shall refund to you an appropriate portion of any periodic fees paid by you for the use of the Service

Am I reading it wrong? Surly the notice is the standard Openreach transfer notice that they receive, otherwise you would likely have your internet down if you were to specify 30 days notice in writing.

Not going to comment on the pro-rata refund bit, but I don't quite understand the second part - why would your internet have to go down?

You notify old ISP and give your 30 days notice.

Sometime before that is up, you arrange to go live with new ISP.

It doesn't in any way mean you could end up with no internet.

You have not posted the full terms of 16.1, these include this "the refund will apply for those full months of paid Service not received"

In reply to a post by burble:

You have not posted the full terms of 16.1, these include this "the refund will apply for those full months of paid Service not received"

I wonder why the OP chose not to include that critical piece of information.

Given that the original post dates from 10 months ago, I suspect we'll never know...